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IntrepidTravellersOZ
Brisbane, Australia

What a trendy hotel at the Airport! with an accessible room

5.0 of 5 bubblesReviewed 4 weeks ago
This hotel is fantastic and everything we wanted it to be! Loved the Mr Smith products in the bathroom. I am in a wheelchair and we stayed in the well designed accessible room.
We did not have breakfast as we had an early flight and we did not want to go down to eat.
Room # 629 is an accessible room
Date of stay: March 2024
Room Tip: Room # 629 is an accessible room
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jarred Ballard, Sales at Atura Adelaide Airport, responded to this review
Responded 4 weeks ago
Thank you for the review and kind feedback. I am pleased to hear that you enjoyed your stay.

We look forward to welcoming you back in the future.

Thanks
Jarred
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews an early flight direct access close to the airport overnight stay next morning great hotel room service comfortable bed modern hotel coffee machine king room the ground floor one night stay checking in convenient location great room buffet breakfast
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Reviewed 14 April 2024

The staff were lovely and helpful. My room was ok but really needs a good clean. A baby shoe was found under a bed and dust across the top of the bed. Only stayed one night and it was very convenient to get up early and walk straight into the airport.

Date of stay: April 2024
Trip type: Travelled with family
Thank Kim J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jarred Ballard, Sales at Atura Adelaide Airport, responded to this reviewResponded 4 weeks ago

Thank you for the kind review and feedback, glad to hear that for most, you enjoyed your stay. I will share your feedback with the team.

Thanks
Jarred

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2024

Been three years or so since I last reviewers the Atura in Adelaide, although pass through infrequently

So - the good. GREAT location for an early morning flight…which means it’s popular with FIFOs, families and so on who are trying to get out of Adelaide in the ever-increasing crowds between 6-730 am

What else? the rooms are solid and functional, although somewhat lacking in amenity. The bar remains kind of funky and the pool table is a favourite in the lobby

What isnt so good? Well I;m not a fan of the automatic check in/check out..and dont seem to be alone, as invariably there is a queue of folk waiting for assistance from the overworked concierge who has to walk expel through the steps. I tried to use the link to checkout, but was frustrated as forgot to select minibar items and then realised you cannot go BACk in the checkout online to correct mistakes. A simple software fix that might be useful.

Im really not a fan of the 6am text to tell you to check out, espec when trying to have a lie in. Should have an option to select checkout time and maybe set a time to ‘ping’ to checkout, rather than have to silence phone.

Frustratingly cannot link ones Atura guest rewards membership to a booking if made by a third party (mine it usually made by corporate travel by the NT gov, which means may miss out on reduced rates for meals etc and favourable room rates compared to the eye-wateringly expensive standard rates)

In recent times they’ve removed the complimentary bottles of water from the bedside tables and also the Bluetooth speaker….I;m sos-so about the water (PET bottles and the environment) and I guess to many bogans on way to Bali nicked the speakers? But I miss those little touches.

Staff are friendly but it’s definitely worth checking the bill if ordering at bar as they often forget to apply rewards reductions, often forget to bring out part of order (coffee in particular) and it all seems a bit chaotic compared to pre-COVID travel and stays. Maybe getting busier and cant keep staff, I dunno

End of day, it’s great if have an early flight. They charge a premium for this, but the services on offer compare poorly to rooms of similar prices in the CBD.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tim L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jarred Ballard, Sales at Atura Adelaide Airport, responded to this reviewResponded 4 weeks ago

Hi LuxeCairns

Thank you for sharing your recent experience at Atura Adelaide. We appreciate your feedback, as it helps us to continuously improve our services.

It's wonderful to hear that our location near the airport was convenient for your early morning flight. We understand the hustle and bustle of those peak hours and are glad we could provide a comfortable stay for you and other travellers.

We're delighted that you enjoyed the functionality of our rooms and the unique atmosphere of our bar area, complete with the beloved pool table. Your positive comments about these aspects of our hotel are appreciated.

We apologise for any inconvenience you experienced with our automatic check-in/check-out system. Your feedback regarding mistakes during online checkout is noted, and we will explore ways to enhance this process for our guests.

Regarding the early morning checkout text, we understand your preference for a more customizable experience and will consider your suggestion for future improvements.

We're sorry to hear about the challenges you encountered with linking your membership to bookings made by third parties. We'll look into streamlining this process to ensure all guests can fully enjoy the benefits of their membership.

Your feedback regarding the removal of complimentary water bottles and Bluetooth speakers from the rooms is duly noted. We strive to balance guest comfort with environmental sustainability and will consider alternative options for these amenities.

Regarding service issues at the bar, we apologize for any oversights and will address these concerns with our team to ensure a smoother experience for all guests.

We understand your overall assessment and will continue striving to provide value and quality service to all our guests.

Thank you for choosing Atura Adelaide, and we hope to welcome you back again soon for an even better stay.

Thanks
Jarred

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2024

"GOUGING" You are either brave or naive to ask for a review if you charge $400 for a $200 room. The cost was for the week I stayed only. and had I been charged the normal amount my review and outlook would possibly be different. You have gone to my "as a last resort list"

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CLAY M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jarred Ballard, Sales at Atura Adelaide Airport, responded to this reviewResponded 15 April 2024

Hi there,

Thanks for the feedback, I will share your comments with the team.

Jarred

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2024 via mobile

Stayed for business with a group and found this hotel very noisy but not due to the adjacent airport. The sound reverberated around the foyer area and made it unpleasant to sit in or enjoy a meal (breakfast). Even in my room (4th floor) the noise continued long into the night. Staff were pleasant and helpful but I won’t be staying again

Date of stay: April 2024
Trip type: Travelled on business
1  Thank JPDork
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jarred Ballard, Sales at Atura Adelaide Airport, responded to this reviewResponded 15 April 2024

Hi JPDork,

Thank you for the review and feedback, sorry to hear that the noise from the music didnt meet your expectations. I will flag this with the team.

Thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2024 via mobile

Great room. Service Bar and restaurant quality were excellent.

Rooms are industrial, clean and tidy.
The hotel is amazingly quiet for its situation and that is a bonus when you have a 6am check in. 2 minute walk to the terminal.

Will stay again

Date of stay: March 2024
Trip type: Travelled as a couple
Thank tatrooster
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jarred Ballard, Sales at Atura Adelaide Airport, responded to this reviewResponded 2 April 2024

Hi tatrooster

Thanks for the review and feedback, glad to hear our team was able to look after you on short notice. We look forward to hosting you again soon.

Jarred

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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