We recently had our wedding at Kingfisher Bay Resort and it was an amazing day but I was torn between the lack of attention to detail and communication in some respects and the staff that went above and beyond. Our wedding coordinator was lovely and did her best under the circumstances. The food was amazing but the beer was not chilled properly, the wedding cake was not cut until 10pm due to lack of communication from the catering team and when it was presented there were no plates for guests to use for adding cream and coulee to the cake. The staff were very apologetic and very friendly. For some reason the table seating was not correct and we had a table of 11 people on a small round table and a table of 6 on a large rectangular table this was annoying as the coordinators attention to detail prior to the wedding was on point. The courtesy bus driver was wonderful...he escorted my elderly mother to her room...such a lovely gesture that I will cherish. A staff member also climbed a ladder to retrieve my bouquet from the roof when my bouquet toss was a little too hefty. Some very simple mistakes that could have been prevented with more care and attention in some respects and some wonderful staff members who went beyond the call. Thank you for the memories with some improvements with communication it would have been the perfect wedding.
- Official Description (provided by the hotel):
- Nestled in the bush overlooking the calm waters of the Great Sandy Strait, this award-winning ecotourism resort on World Heritage-listed Fraser Island is the perfect base to explore the world's largest sand island. The resort incorporates the 152-room Mercure Kingfisher Bay Hotel, self-contained two and three bedroom villas and houses, and a 174-bed Wilderness Lodge for groups. Resort Rangers also guide a variety of four-wheel-drive coach tours or personalised tours of the island. Access to Fraser Island is by ferry only. ... more less
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- Also Known As:
- Mercure Kingfisher Bay Resort Fraser Island
- Kingfisher Bay Hotel Fraser Island
- Kingfisher Bay Fraser Island