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“Modern, New and Clean.”

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Oaks Gateway on Palmer
Ranked #16 of 41 Hotels in Townsville
redscottd32
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Modern, New and Clean.”
Reviewed 11 April 2012

The hotel was clean and new, the bed was very comfortable. However a sink in the room (not the bathroom) does not make it an apartment, which is what it was advertised as. . I had a look in some other rooms and they have varying degrees of kitchen amenities, ranging from a microwave and oven, up to a complete kitchen. Make sure to confirm what your getting when you book. To be honest I think we were just put in to the smaller half of what is supposed to be a two room apartment, so may be the kitchen was in the other half.
The pool area is very nice, with a nice view, but the spa was a bit dirty.
Staff were average but we didn't really have a lot of dealings with them.
As other people have said its very conveniently located on the restaurant street in Townsville, so we never had far to go to get something to eat, with lots of choice on offer as well.
Only other complaint I'd have is the size of the TV as someone else mentioned, its tiny!
On the whole its definitely not the worst place I've stayed in Australia, above average but no more. I would stay there again though.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank redscottd32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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390 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Auckland Region, New Zealand
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 February 2012

Stayed here for two nights on a quick weekend trip to Townsville. We found the location to be great - walking distance into town, and down to the waterfront. Close to plenty of bars and restaurants, but we didn't get any noise from the street, which we were worried about since we stayed Friday & Saturday nights. Nice, modern facilities with a full kitchen. Very, very comfy king size bed. Check in was friendly & efficient. Good undercover parking.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Monique24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHotels, Guest Relations Manager at Oaks Gateway on Palmer, responded to this review, 16 February 2012
We are very pleased to read that you enjoyed your stay at Oaks Gateway Palmer, and thank you for your kind comments. We certainly look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane Australia
Level Contributor
120 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 7 February 2012

Stayed in 1b/r apt 809 overlooking Palmer Street which we liked as high enough to see over the tops of the roof tops etc Very modern large enough apt. Flat screen TV all mod cons in kitchen etc. We had a small issue with a smell in the kitchen which was immediately attended to. The one thing that we really like & wish more apartments were the same is the 2 doors to the bathroom accessed from the lounge/kitchen areas not just one from bedroom. Location to restaurants on Palmer is excelent also only a short 10min walk over the foot bridge to the Mall & the Cowboys RL Club We have stayed @ the Quest on previous trips but will not hesitate to stay @ The Oaks Gateway. Reception staff very friendly & helpful.

Room Tip: There can be restaurant noise from the side we stayed on but once doors closed noise was very limite...
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peggysue45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHotels, Guest Relations Manager at Oaks Gateway on Palmer, responded to this review, 9 February 2012
Many thanks for your positive review of Oaks Gateway on Palmer. We are happy to read that you had an enjoyable stay with us and very much look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 February 2012

My room was one of the hotel rooms as opposed to the apartments and was only a 2 night stay. It was a very comfortable room with indoor and outdoor sitting areas. The 25m pool was pleasant to use although being in the tropics in January the water was too warm.

My only complaint was that the TV was very small.

Some tips for others 1. There is no restaurant on the premises so room service is non existent. 2. They have a small laundry on the 2nd floor (2xwashers and 2xdryers) which were very handy, they say it is open for 8am-8pm but I used it on my way out to the pool (pre 8am) without any problem.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank 11sjw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHotels, Guest Relations Manager at Oaks Gateway on Palmer, responded to this review, 3 February 2012
We appreciate your review of Oaks Gateway on Palmer and are sure that future guests will find your comments helpful. Oaks Hotels & Resorts looks forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 December 2011

Our family of 5 adults (Grandma & family) spent two nights over the Xmas period in a two bedroom apartment. Our check in was prompt and Donna on front reception was pleasant. We arrived before check in time and it was no problem. The room had only been stocked for four people though with no pillow or towel for the 5th guest. As another reviewer said the coffee/tea was a little stingy.

Pros - nice view, roomy balcony, air con kept us cool, everything was clean, sheets crisp and white and towels nice and fluffy.
Cons - the air con leaked through the wall and made a big wet patch on the carpet, and having to ask for extras for the 5th guest. The worst con was the need to use the ceiling fan, and extractor fan and open balcony doors when cooking toast in case we set off the fire alarm and copped a $1,000 fine. The instructions were very very clear that this could happen. Glad we weren't cooking a full meal.

Would have also liked a bbq area if we were to stay longer, and please replace the lounges around the pool. I asked a person working there if we could get some and he told me they had all broken and hadn't been replaced yet. Strange.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank manda6062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Oaks Gateway on Palmer

Property: Oaks Gateway on Palmer
Address: 2 Dibbs St, Townsville, Queensland 4810, Australia
Region: Australia > Queensland > Townsville
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Townsville
#7 Business Hotel in Townsville
#10 Family Hotel in Townsville
#12 Luxury Hotel in Townsville
Price range (per night): $140 - $243
Hotel Class:4.5 star — Oaks Gateway on Palmer 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Oaks Gateway on Palmer is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway on Palmer boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. To cater for that special function or meeting we also have our very own Conference Venue located on the same street (Metropole Conference & Events) ... more   less 
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Also Known As:
Oaks Gateway On Palmer Hotel Townsville
Oaks Gateway On Palmer Townsville

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