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Reviews (585)
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All reviewspalmer streetmagnetic islandwashing machinestudio apartmentmini kitchenfull size fridgeself containedbalcony doorcoffee tablecooking facilitiestop flooroverlooking the riverdown stairsgreat place to stayquiet locationbed was very comfortablewould stay again
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Reviewed 4 February 2018

My husband and I booked into Oaks M on Palmer to celebrate our wedding anniversary. We planned to eat out at one of the restaurants in Palmer Street. It was not as close to the restaurants as we had thought but it was just a short walk and the weather was lovely. We were upgraded to the 10 th floor and had a magnificent view of Townsville city, Castle Hill and the sea. The bed was very comfy and the room was very good.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jennifersE6636NO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksM0nPalmer, Manager at Oaks Metropole Hotel, responded to this reviewResponded 3 March 2018

Dear Guest,

Thank you for your time in reviewing us. It's great to hear you had such a lovely experience and I'm glad that you enjoyed the view. I have to agree we are very lucky being just a short walk from some of Townsville's best restaurants and our guests have always enjoyed the convenience. Thank again for your review and kind feed back. We hope to see you again soon.

Kind regards

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Reviewed 4 February 2018

Overall good clean, friendly service. Have stayed in a couple of other Oaks within country, still enjoying staying in a Oaks Hotel. Would like to thank the staff from Oaks M for all their excellent work!!

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank adamZ8279FE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksM0nPalmer, Manager at Oaks Metropole Hotel, responded to this reviewResponded 3 March 2018

Dear Adam,

Thank you kindly for your review. It's always rewarding to see our repeat customers so happy. I will share your comments with the team and we hope to see you again soon at your next stay with the Oaks Metropole.

Kind regards.

Management

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Reviewed 30 January 2018 via mobile

Stayed here for 2 nights had to move room due to noise from room but that all ok, rooms great as always, great views, staff great, plenty of parking, went to hotel out front for meal and it’s expensive if you change the menu, but why do they have to leave the exhaust fan on all night as it really ruins the place as you can’t have balcony door open when quiet of a night as all you can hear is the bloody fan running all night.

Stayed: January 2018, travelled with family
Thank Chris an Avri... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksM0nPalmer, Manager at Oaks Metropole Hotel, responded to this reviewResponded 4 February 2018

Dear Guest,

Thank you for your kind and honest feed back. It's great to know that you enjoyed your stay and I have to agree the views are pretty stunning. I do apologise regarding the fan noise, we do have our Mt Stuart rooms on the opposite side of the hotel facing the Ross River, Mt Stuart and surrounds, they are also guaranteed to be on level 5 or above. If you choose to stay with us again in Townsville the Mt Stuart rooms may be a good fit for you as they face away from Palmer street and should be much quieter for you. Thank you again for your kind feed back and we hope to see you again soon at the Oaks M.

Kind regards

Management

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Reviewed 22 January 2018 via mobile

Only had a single night at Oaks after a week long stay at a motel in Townsville. The room was exceptionally clean, large, and incredibly well equipped. The bathroom was large and well designed. Staying on lower levels meant our balcony looked out onto noisy industrial air conditioners, but for a single night it wasn't an issue. If I was to stay longer, I would have paid the extra for a room with a better view

Stayed: January 2018, travelled on business
1  Thank sjkitto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksM0nPalmer, Manager at Oaks Metropole Hotel, responded to this reviewResponded 27 January 2018

Dear Guest,

Thank you for your time and Honest feedback. I am really happy to see that your stay was mostly positive and that you found your room well equipped and exceptionally clean. I do apologise about the view. As our studio type rooms only go from levels 1 to 4 it means we cannot always guarantee a view . However as you have observed if you book one of our City scape rooms they are just as well equipped and guarantee above level 4 facing the City Ocean and Magnetic Island. We hope to see you again for a longer stay next time so that you can check out the view from our city scape rooms. Thank you again and kind regards

Management.

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Reviewed 17 January 2018 via mobile

Modern well equipped room. It even has a washing machine and tumble drier. Nice and quiet but only a short walk to lots of restaurants. Very helpful staff on reception and plenty of onsite parking. The only downside was our balcony that overlooked a roof covered in industrial sized air conditioning units. Apart from this a value for money place to stay.

Stayed: January 2018, travelled with family
1  Thank debbiekit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksM0nPalmer, Manager at Oaks Metropole Hotel, responded to this reviewResponded 18 January 2018

Hi Debbie,

Thank you for your review and your kind feed back. I'm so glad to see you had such a great stay and that you found our location and staff so accommodating. While our studio rooms are very economical they offer partial views of our surrounds. However our cityscape rooms being above level 5 and facing the City, Ocean and Magnetic Island tend to be worth it. It's great to hear you had such an awesome time and we hope to have you back soon on your next trip to Townsville.

Kind regards
Management

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