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“Chevron renaissance room 2216”
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Very good
6 reviews
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Overview
Holiday Rental House -
2 Bedrooms, 1 Bathroom, Sleeps 4
Surfers Paradise, Gold Coast, Queensland

Reviews from our community

Very good - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
sharonroa...
Ipswich, Australia
1 review
“Chevron renaissance room 2216”
Reviewed 21 May 2017 for a stay in May 2017

Fantastic apartment. The views where breath taking. Location brilliant. But the unit was dusty and the parking situation was horrendous. A pile of carpet fluff was left on the dining room table.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Jun 2017
Dear Sharon
Thank you for your feedback. We confirm that your housekeeping-related commentary has been forwarded to both our Executive Housekeeper and Maintenance Co-Ordinator for their action and review.
We appreciate guest feedback as it affords us the opportunity to improve the service we provide to both our owners, and our guests.
Many thanks again, GCHR
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
changxavi...
Brisbane, Australia
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent”
Reviewed 1 March 2017 for a stay in February 2017

Great location, great view, and a very user friendly check in process. Communication prior to arrival was excellent and departure notice, procedures communicated in time and very precise. Suggested that the housekeeping staff could just have a checklist to ensure all lights, hair dryers, etc functional. One of our lights not working, hair dryer not working and the odd defective knife with loose handle. Otherwise great experience. Use again.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Mar 2017
Hi Chang
Thank you for your feedback. We have forwarded your suggestions to our Executive Housekeeper for their consideration: we are always looking for ways to improve our customer service. In the interim, and for the next time you stay, please feel encouraged to contact us here in the office so we can promptly run up replacement items. We look forward to having you stay with us again soon. Don't forget your retun guest discount! Kind regards, GCHR
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
David U
Mudgee, Australia
Level 2 Contributor
8 reviews
8 hotel reviews
“Excellent Resort, Excellent Service from GCHR.com”
Reviewed 17 January 2017 for a stay in January 2017

Great Resort, Great Location.
Everything was exactly as described.
The service from Gold Coast Holiday Rentals was terrific.
Excellent communication from the day I first enquired up until the day we checked out.
Could not ask for better. +++++++++

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Jan 2017
Dear David
Thank you for your review. We love receiving feedback like yours! We strive to offer the best customer service possible to ensure our guests have the holiday experience they deservce. We are thrilled you enjoyed your stay. We look forward to having you stay with us again soon. Don't forget your return guest discount! Kind regards, GCHR.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
VeronicaR...
Level 2 Contributor
5 reviews
“Great location and service”
Reviewed 12 September 2016 for a stay in August 2016

Our room was great! The view was incredible. Took a while to figure out how to use Foxtel however no issues afterwards. The main bedroom bed was quite hard. The location was amazing. Beneath the hotel is every amenity you can think of and the hotel is not far from the beach and tourist attractions. The outdoor area to the main room had not been cleaned very well and the outdoor furniture was quite rusted. The shower in ensuite would turn scaldingly hot and then cold the whole time you were in it.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Oct 2016
Dear Veronica
Thank you for your feedback. We intend to raise the issues addressed in your review with our Housekeeping team. It's extremely important to us here at GCHR that our guests are completely satisfied throughout their holidays. We hope that you'll return to stay with us soon to inspect our rectifications for yourself. Don't forget your return guest discount! Kind regards, GCHR
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ismet Z
1 review
“Great place to stay in with a great view, and highly recommended”
Reviewed 22 July 2016 for a stay in April 2016

This hotel was a fantastic holiday place to stay in. Along with the very enjoyable view, it also had a convenient location, being near the beach and many stores. With great service, and outstanding cleanliness, it definitely looked and felt like a five star hotel, and therefore highly recommended.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Jul 2016
Hi Izmet, thank you for your review. We at GCHR pride ourselves on offering our guests the best holiday rental accommodation Surfers Paradise has to offer and we're thrilled you agree with us! Don't forget your return guest discount the next time you visit! - GCHR
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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