We stayed at the Moroccan for 3 nights from 10 December 2011. I received a good rate for this stay by booking directly through the Breakfree website. When we first arrived at Reception, we were greeted rather gruffly by one of the two Receptionists. By my continuing to be polite to her, her attitude did come around and good service was received (I can understand the comments from other reviewers about receiving poor service so the tip here is remain courteous yourself and you will receive courtesy back in return - mind you it should be the other way around). The check-in process was smooth and after realising that I had requested as high a room as possible, we were moved from the 6th floor to the 13th.
We then parked and started to take luggage upstairs. There were no luggage trolleys so we asked a maintenance guy where they were. We were told that they have been taken out of service for repairs/maintenance. I am not sure why they would take all of them at once. This would have been more annoying except for the maintenance guy lending us the one that he uses for carrying his tools etc on which was great.
The room - well I refer to the title of this review. It is an older establishment and the rooms have been renovated. The living area was nicely tiled and they have done what they could with the kitchen: the fridge was new but the oven looked as though it was the original one but that did not bother us as were had no intention of cooking while there. The downside was the decor - the single lounge chair had a very large tear in it which was unsightly rather than uncomfortable while the fabric on the 3 seater chair was old and again feral looking but not impacting on its comfort. The bedrooms were carpeted with what appears to be the original carpet which looked and felt rather ordinary with a number of stains on it (some stains were red and looked repulsive but that is probably due to my imagination). The ensuite was very nice but unfortunately the shower door provided inadequate splash protection and resulted in the tiles in the wider ensuite becoming very wet and slippery (our 2 year old had an accident but fortunately we didn't).
The balcony was disgusting - you could not go onto the balcony without shoes on. To walk out barefoot would result in them turning dark black from dirt so it is obvious that it has not been mopped in a very very long time. All of the windows in the place were also filthy and impossible to see out of (this includes the accessible balcony doors and windows, not just the inaccessible windows). Now I know that it is hard to keep them clean due to the ocean spray but it again looks as though they haven't even tried to clean them for a loooong time. Also, being the original windows, the winders were rusted and close to impossible to open which didn't help in the bedrooms which were not air-conditioned. We didn't complain about the cleanliness during out stay (I decided not to aggravate myself for such a short stay) so I cannot report on the response of the establishment in this area.
The outside pool was nice, clean and a pleasant area to relax in - it is obvious (and a credit to) the work the groundskeeper does. The inside pool was a good temperature and was also nice. Unfortunately, it was closed part-way through our stay. We are not sure why it was closed though.
One night when we returned from dinner, one of the elevators was broken down. This was repaired by around midday the next day which was a good response from the Moroccan but you could really notice the impact on waiting times with only one lift operational. Little breakdowns, repairs etc do need to be expected when you stay in an older place and the price we paid does count for a lot of my tolerance of these events.
Overall, the stay was adequate for its purpose. I have tried to write this as a balanced view of our experience. I certainly am not trying to suggest readers to not stay here but you will need to have some tolerance of the shortcomings. However, if you get a great deal, this goes a long way to making the stay good.
- Official Description (provided by the hotel):
- Just across the road from a patrolled beach, BreakFree Moroccan's convenient location allows you to easily walk to Cavill Avenue for great shopping, cafes, restaurants, bars and nightclubs. The resort offers fully self-contained one and two bedroom apartments. There are two choices of two bedroom apartments, standard and ocean premium which includes guaranteed ocean views. All apartments include full kitchen, laundry facilities, TV, cable TV and balcony with ocean or hinterland views. The resort's onsite recreational facilities include heated indoor and outdoor swimming pools, spa, BBQ area, games room and secure undercover parking. For guests that want to experience the Gold Coast's theme parks, Dreamworld, SeaWorld, Movie World or Wet'n'Wild, they are all within easy reach with bus stops near the resort. If adrenalin is what you are after then head for the centre of Surfers Paradise for the Banzai Bungey, Sling Shot or Flycoaster. When night falls, the vibrant nightlife Surfers Paradise is famous for takes over. Bars and nightclubs come alive and the streets fill with people. If you want to enjoy a spot of shopping, Surfers Paradise offers everything from top-end designers to outlet bargain shops and beachfront markets. BreakFree Moroccan Resort is a great accommodation choice for families and couples right in the heart of Surfers Paradise on the Gold Coast. ... more less
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- Also Known As:
- Moroccan Resort Apartments Hotel Surfers Paradise
- Breakfree Moroccan Resort Surfers Paradise, Gold Coast