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Reviewed 3 July 2019

The hotel has great facilities and quiet rooms, especially if you are tired and need quiet, the rooms are not very spacious, but they have all you need. Decent size fridge and good quality of appliances and pillows, highly recommended for families. But walking to the nearest shop or the beach is lengthy and seems too far from the hectic city.

Room tip: Rooms facing the Nerang river are much quieter, corner rooms facing the ocean are bright for early birds.
Date of stay: December 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Ali S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 June 2019 via mobile

Beautiful large room. Were surprised at the space. Our room overlooked the pool which was gorgeous. Very happy with what we received for the price. Customer service was amazing, lady at reception recommended a lovely restaurant that was perfect.
Would definitely stay here again.

Date of stay: June 2019
Trip type: Travelled as a couple
Thank NaomiB1544
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 June 2019 via mobile

We booked this hotel because we had vouchers. We requested a disability room and what a great surprise. This room was big and well equipped for disabled persons. I would definitely recommend this hotel for any disabled person. Katie was extremely helpful on our arrival and couldn’t do enough to help us with a smooth arrival.

Date of stay: June 2019
Trip type: Travelled as a couple
Thank Tonybridges
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 June 2019 via mobile

This hotel was booked for for us through our travel agent. We arrived & had to pay a $200 deposit because we didn’t have a credit card. We arrived into our room & it was pretty average. We had been getting room service that was very unpredictable & a couple of days near the end they didn’t bother. We had to go down to reception & get fresh towels & toilet paper (on different occasions). The bathroom was outdated, the shower would go cold then really hot & gain & lose pressure. The drain in the bath, underneath the shower doesn’t drain very fast & you end up with soap bubbles in the middle of the bathroom floor where it has come back up the pipe. The phone isn’t even connected so when we tried to call reception about an issue we couldn’t, we had to go all the way down there at midnight. There was an alarm clock in the room below us that went off at midnight one night, so we went down to reception to get them to sort it. It was sorted not long after. The same thing happened the next night, at midnight the alarm clock started going off again but once again we couldn’t phone reception, I had to call off my personal phone because I wasn’t going all the way down there again. The tv in the bedroom wouldn’t even turn on, we tried the remote & the power button with no luck.
Unless you are looking for a cheap, average & unpredictable hotel I wouldn’t be staying here!
Definitely won’t be staying here again!

Date of stay: May 2019
Trip type: Travelled as a couple
Thank brookep330
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 June 2019 via mobile

I just keep on coming back to the Alpha Hotel.10 out of 10 is my score!
Great staff in all areas of the hotel. If I was royalty, I couldn't get better service.
Great location and comfortable rooms.

Date of stay: June 2019
Trip type: Travelled solo
Thank K630KFfran
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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