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lsmi2584
Adelaide, Australia

Ok

3.0 of 5 bubblesReviewed 4 weeks agovia mobile
Positives: price, view, location, comfy bed, size of room & bathroom, friendly staff, holiday activities for children
Negatives: could do with a good deep clean & maintenance, guests smoking on the balconies, pool was cold.

Fine if you’re on a budget
Date of stay: January 2025
Room Tip: Tram makes it easy to travel
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Crowne Plaza Surfers Paradise, an IHG Hotel, responded to this review
Responded 2 weeks ago
Dear lsmi2584,

Thank you for staying at our Crowne Plaza Surfers Paradise and providing feedback about your experience. It's a pleasure having you as our guest.

I am pleased that our hotel's location, our staff's service and our room's comfort met your expectations. We strive to provide the best possible service and experience, and it is always great to hear from our valued guests how we are doing. I also took note of your feedback about the smoking on the balconies and will share your comments with our team to provide a better experience in the future. I apologize for your observation.

Once again, thank you for deciding to stay with us. We would be delighted if you revisit us in the future.

Best Regards,

Ben W.
Case Manager
IHG Hotels and Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,086)
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Traveller rating
771
845
305
94
71
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All reviews revolving restaurant relish restaurant the gold coast florida gardens tram stop room service buffet breakfast corner room two double beds ocean view bit dated spacious room pacific fair light rail great room short walk to the beach across the road
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1 - 6 of 2,086 reviews
Reviewed 9 January 2025

This hotel is fantastic. Lovely rooms with fantastic views, great facilities including a large warm pool and a decent gym! Staff were fantastic from the management to the breakfast staff, they were all great. Location is perfect, in between surfers and Broadbeach with the tram just outside. Would highly recommend- we stayed as a family for 7 nights!

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Graeme Q
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 November 2024 via mobile

Great location, lovely views, friendly, efficient service, comfortable bed & pillows, good-sized room with balcony.
Shower not great & screen door didn’t close properly so water leaking out to bathroom floor, restaurant not accessible from inside hotel, have to walk outside & round, food average.

Date of stay: November 2024
Trip type: Travelled as a couple
Thank CARISSA R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 October 2024 via mobile

It's a good place to stay but I called and messaged the property two days earlier to say someone else was checking in. Gave all details and was told all done. Then at check in Danny was rude and totally unhelpful. Soured what was otherwise a good experience

Room tip: Easy parking and well located
Date of stay: October 2024
Trip type: Travelled as a couple
Thank 398brentonf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 October 2024

I’ve stayed in a few Crowne Plaza hotels before but I won’t be staying at the one in Gold Coast again.

Let me start with the room.
Very old furniture, TV had terrible reception, coffee pod machine did not work, and carpet was not vacuumed as I could feel sand when I walked on it.
I could live with these issues but the howling noise coming from the wind through the balcony door was unbearable. I complained about this to reception who said that someone from maintenance would come the next day to have a look, but no-one ever came.
I don’t know if reception just forgot about it because whenever you asked for something like an extra towel or box of tissues it would always take a long time to come and sometimes you had to ask again.

The buffet breakfast could really do with another coffee machine as there was always a long queue. On one day the muffins were served frozen. Even when they were heated on the other days they were terrible.
I’m not sure what the policy is on taking food from the buffet back to your room but it would really help if this was highlighted somewhere. It was very embarrassing when I wanted to take a yogurt tub and an apple back to my room and was stopped by a staff member.

The pool and spa were dirty and the gym only had 3 pieces of equipment.

Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank tullcov
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Crowne Plaza Surfers Paradise, an IHG Hotel, responded to this reviewResponded 4 November 2024

Hi tullcov,

Thank you for your stay with us at Crowne Plaza Surfers Paradise. We are dedicated to making your business and leisure travels exceptional. I am sorry to learn about your experience.

We always challenge ourselves to be better and would like to gather more details to communicate your concerns with the relevant teams. I sent you a private message and hope you respond soon.

We know you have many options when it comes to accommodations, and we hope you'll continue to keep IHG Hotels & Resorts in mind on your future travels.

All the best,

Alice P.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2024 via mobile

We booked the penthouse for 4 people two adults and 2 kids ! We are IHG members so usually get an upgrade . But since being on the penthouse where else could we go . They were nice and gave us points and two drink vouchers. As we went to the room we were it was very underwhelming . We had one bedroom with one bed . The apartment is so outdated . I had to go to reception and explain we booked for 4 people and had one bed , no pull out sofa . They did send to trundle beds up that sat next to the dinning table !! All the glass over looking the balcony were extremely dirty . We went to the revolving restaurant on the top floor and paid $410 for 2 adults and a 8 and 6 yr old . You can imagine the kids didn’t eat a lot of food ! The food was very disappointing especially for the price ! The seating was so squished in it was hard to get in and out from the table . Will definitely not be heading back to eat there and until renovations happen will not stay there again . Also buffet breakfast was terrible, we went early and so much food was empty.

Room tip: Parking is $30 a day , would not recommend to stay in a penthouse and definitely make sure there is enough bedding for each person . Eat out
Date of stay: October 2024
Trip type: Travelled with family
1  Thank Eat85
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Crowne Plaza Surfers Paradise, an IHG Hotel, responded to this reviewResponded 29 October 2024

Hi Eat85,

Thank you for staying at Holiday Inn & Suites Idaho Falls and sharing your experience. We appreciate you choosing our hotel brand for your leisure travels.

We offer an efficient and frictionless experience for guests on the move. I understand your expectations, and I am sorry to learn about the issues encountered during your visit. I distributed your comments to our local area managers to monitor and improve the quality of our service.

We hope you allow us to share a more positive experience soon!

Kind Regards,

Rosh D.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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