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John H

Don’t stay here if you want to use the gym

4.0 of 5 bubblesReviewed 6 Apr 2024via mobile
Hotel is good value for money. Most facilities are nice.
The only down side is the gym.
Broken machines, missing weights and very out dated equipment.
If the gym is important during your stay, then don’t stay at this hotel.
Hopefully they will improve the gym
Date of stay: April 2024
Trip type: Travelled with family
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,067)
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All reviews revolving restaurant relish restaurant the gold coast florida gardens tram stop room service buffet breakfast corner room two double beds ocean view bit dated spacious room pacific fair light rail great room short walk to the beach across the road
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1 - 6 of 2,067 reviews
Reviewed 24 March 2024

The television was old & didn't even have many of the "free to air channels" either,it didn't even have a mute button on the remote which was hard to use too!?! The tiolettries in the bathroom were good & the pillows weren't so this is why I need to bring my own chiropractic pillow instead. The restaurant there I checked online & the price "per person" was unacceptable/unaffordable/unrealistic so couldn't dine in.

Room tip: The security deposit process is unusual & as I was having issues with my electronic banking made it alot harder so to go to the bank.
Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Aviva B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Crowne Plaza Surfers Paradise, an IHG Hotel, responded to this reviewResponded 10 April 2024

Hello, Aviva B

We love reading the opinions of our guests. And thank you for choosing our Crowne Plaza Surfers Paradise. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests better service in future stays.

I talked to our management about your observations. I humbly apologize for the details you described. Our staff will make sure everything is reviewed and improved.

Our commitment is to deliver the most enjoyable experience every time.

We look forward to serving you again. Our team can't wait to show you the changes and improvements!

Alejandro G.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2024 via mobile

We really enjoyed our stay at Crowne Plaza Surfers Paradise. Room service was very good and breakfast had a lot of options and was amazing. The hotel is more like a 5 star then a 4 star.. there is even a revolving restaurant at top floor with beautiful views..

Date of stay: March 2024
Trip type: Travelled with family
1  Thank Dintin83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 March 2024 via mobile

Beautiful foyer, but rooms are old and smelt older and didn’t feel comfortable.

Old appliances, room didn’t even have digital TV and I couldn’t even cast to the TV.

Room service food ordinary, nothing to rave about. I had the pizza and tasted like a frozen pizza.

Would stay elsewhere next time.

Date of stay: March 2024
Trip type: Travelled on business
Thank kylierenton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Crowne Plaza Surfers Paradise, an IHG Hotel, responded to this reviewResponded 6 April 2024

Hi kylierenton,

Thank you for staying at the Crowne Plaza Surfers Paradise and sharing your feedback. I appreciate you choosing IHG Hotels and Resorts for your business travels.

Our hotel works very hard to ensure the facilities and service we provide are superior, and I am sorry for the issues you encountered during your visit. I have shared your feedback with our hotel team so that necessary actions are in place to improve our hotel.

We hope to welcome you back!

Kind Regards,

Rosh D.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2024

We enjoyed another wonderful and relaxing stay at Crowne Plaza, Surfers Paradise. From the warm, smiling welcome of Erika on the front desk it set the tone for a lovely and restful stay. We thank her and Alberto for their friendly and professional assistance with any of our enquiries throughout our stay. The entire team at Crowne Plaza with manager Romeo were as always extremely friendly and helpful during our stay. A shining credit to IHG.

Great service and awesome location.
Always a pleasure to stay and unwind at Crowne Plaza, Gold Coast.

Room tip: Light rail station is right outside of the hotel and makes travel along the coast strip very easy.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Easydave
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 March 2024 via mobile

Husband’s birthday celebration

The reception staff made sure that my husband felt very special on his birthday. The service was excellent. We had an ocean view room which included views of the canals and mountains. We enjoyed our time in the spa. We highly recommend this hotel.
The Jasmin Room restaurant is still under renovations.

Room tip: Secure parking is provided on site at a reasonable cost.
Date of stay: March 2024
Trip type: Travelled with family
Thank MaddyfromOz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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