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Crowne Plaza Surfers Paradise
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Reviews (1,770)
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All reviewsgold towerrevolving restaurantfour windsrelish restaurantmain towerspa bathflorida gardensroom servicecorner roomtram stopbuffet breakfastking roomlarge bathroomtop flooran upgradeocean viewbit dated
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1,461 - 1,466 of 1,770 reviews
Reviewed 7 April 2012

I stayed here after clicking on a "mystery hotel". The hotel was lovely, clean and the food was delicious. But the one thing that stood out and what i always look for is the service received. From arrival to departure the Service i received from the staff of this hotel was outstanding, the staff went out of their way to make our stay rememorable. My children were treated with respect ,and with kindness.

The friendliness of the staff, who went out of their way to make your stay fantastic and make you feel like a movie star.

The buffet breakfast was delicious. The Chef was always smiling and interacted with us.

If you are visiting the Gold Coast, please take a look at this hotel.

Thank you again to the staff of this hotel for making our holiday memorable.

  • Stayed: April 2012, travelled with family
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4  Thank katnap1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded 13 April 2012

Thank you so much for taking time to post your review. I know some people believe it can be risky to book a 'mystery deal' as your actual hotel is not confirmed until after you have paid.
I'm very glad to hear we met your expectations and thank you for your very kind comments. We hope to see you again next time you visit the beautiful Gold Coast.
David Brown
General Manager

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Reviewed 2 April 2012

Concierge and staff very friendly and helpful. Amenities were great, gym 2 pool areas and spa. I stayed in King Room with spa. Large room with great balcony view. A few streets back from the beach. Walking distance to beach and shops (about 10 mins walk to Caval Ave).

I purchase as a mystery room from lastminute.com. $145 per night good value.

  • Stayed: March 2012, travelled solo
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Thank 123annaleis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded 4 April 2012

Many thanks for posting your feedback and I am very pleased to hear you enjoyed your stay. I hope we can be of service to you again next time you visit the Gold Coast.
David Brown
General Manager

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Reviewed 2 April 2012

I stayed here by myself on business in late March 2012.

The good:

-upgrade to a nice room
-great view of the beach (with the balcony doors open you could hear the surf)
-nice welcome chocolates

The bad:

-serious service issues: not answering the telephone, forgetting requests, not bringing the things requested
-offered newspaper then didn't deliver one
-charged 1.5% fee for using a credit card

Overall:

This is a nice-looking hotel with a good location near the beach (a couple of roads away though), but very overpriced given the service issues.

  • Stayed: March 2012, travelled on business
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Thank sendaiben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded 4 April 2012

Many thanks for your both the good and bad comments and rest assured I will take these on board in order to address the service issues which you experienced. Please accept my most sincere apologies for our shortcomings on this occasion.
David Brown
General Manager

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Reviewed 1 April 2012

This was my second time here and it was just as good. The service upon check in is friendly and efficient and parking was free.
The room is large and the bed is super comfy. Flat screen TV, little dining table, huge wardrobe space and a great covered balcony with table and chairs and fantastic view.
Good sized bathroom with big bath too.
The location in OK, about 15min walk either side to get to shops and restaurants but only a short walk to the beach.

Overall I would definitely come back as the comfort and service is top notch.

Room Tip: When making a reservation request beach view rooms
  • Stayed: March 2012, travelled on business
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Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2012

Great Rooms great views great staff great food. What can I say it's 4.5 stars and breaking into 5. The location is central for the Surfers strip and it's close to the casino. The only downside is that it's a 10 minute walk to the beach.

  • Stayed: June 2011, travelled as a couple
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1  Thank Traveler-Tim-Melb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded 4 April 2012

Many thanks Traveler Tim and I am so pleased you enjoyed your stay with us and took the time to share your feedback.
Thank you for choosing Crowne Plaza Surfers Paradise and I do hope we have the opportunity to be of service to you once again in the not too distant future.
David Brown
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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