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Reviewed 16 August 2019

We only stayed one night at this hotel as we were meeting friends who were visiting from Singapore. We had a 'hotel' room which was one room and a bathroom. We were offered an apartment for a small price more but only staying the one night we declined. The room was clean and ample for our needs. The bathroom was very good with a large shower which also had a view!!. We were facing the hills which was great. The reception staff were great and really made you feel welcome.
If we had one small complaint it was the breakfast. Unfortunately all the hot food we tried was only just warm. However, for the price we paid for the room which included breakfast we are not going to complain too loudly.
If and when we go back to the gold coast this is where we will stay.

Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
Thank Trevor-Bonnie B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise, responded to this reviewResponded 22 August 2019

Dear Trevor-Bonnie B,

Many thanks for choosing to stay with us for your recent overnight experience on the Gold Coast.

We are so pleased that you enjoyed your Hotel room for the night and it suited your needs.

I do offer our apologies regarding breakfast, unfortunately whilst our restaurant roof is being replaced, we are working out of a make shift restaurant in our lounge and lobby area. We will be back to normal on the 30th August.

I do hope we get the chance to welcome you back to Mantra Sun City again soon.

Warmest regards

Damian Sillars
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2019

So thanks to tiger air our flight was delayed by 2 hours and we were dropped off at Brisbane Airport from where we caught a shuttle to Gold Coast Airport. Annoyed at the inconvenience caused by the airlines, my wife and I were pretty wrecked and in no mood to do anything. We finally arrived at Mantra - Sun City and were greeted by one of the receptionists (Larissa) who welcomed us with such a big smile that our moods started to get better as soon as we arrived at the Hotel (around 3 am).

The check-in was fairly quick and we were being escorted to our room (my wife and I were on our 1 year anniversary) by Larissa. As I'm walking through the hotel, it was a little dark but I could still see the waterslides and the pool. Upon entering our room we see a lovely bottle of Wine decorated with rose petals and lovely note! By now we're too wrecked so didn't do much exploring and just hit the bed.

The next morning/afternoon, as soon as we opened the curtains and saw the view from our balcony, all of our frustration from the flight and delays was gone in an instant! The most beautiful ocean-facing balcony I had seen.

Shortly after we went downstairs to check out the hotel and have a look around. We met the day time receptionists (Natalia, Hoi Yee, and Magenta) who were so accommodating and friendly to the point they went out of their way to help us choose on activities that we wanted to do.

We were initially staying for 7 days but then we had extended our stay by another week, simply because we felt at home thanks to the lovely and prompt staff (also it's surfers paradise, so why not?!)

Was extremely happy with the service I received and was treated with the utmost respect at all times. I've seen at other hotels that staff only does what they're instructed to do, they don't go above and beyond like the staff at Sun City.

Cheers to all the staff for making our 1 year anniversary so memorable and pleasant. Last but not least, cheers to the Manager (Daniel) for having such a professional and cheerful team!

See you again very soon :)

I would definitely stay here again without any second thought!

Room tip: Beach facing balconies are the best!
Date of stay: July 2019
    • Location
    • Rooms
    • Service
Thank shuziiG
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise, responded to this reviewResponded 23 August 2019

Dear shuziiG,

I am so very thankful for you to take the time to provide such a detailed review following your one year anniversary stay with your wife.

It's so great to hear that all of your frustrations regarding the flight delays were dropped once you arrived here at Mantra Sun City.

We are so pleased that you and your wife enjoyed your experience with us and were able to extend for a further week; this is just wonderful.

I will be sure to share your review with the team who are always so appreciative of the recognition of our guests; thank you again for this.

We truly can't wait to welcome you back to Mantra Sun City resort once again in the future.

It was a pleasure to meet you and the team truly loved to look after you.

Warmest regards

Damian Sillars
General Manager
Mantra Sun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2019

the mantra sun city hotel wow the worlds best hotel on the gold coast sensational location, the worlds best staff, the rooms wow huge , the views to die for the entire team nothing is to much trouble for them and the hotel is a great location to everything on the gold coast and after being there you do not want to come home looking forward to going back for a third time .

Room tip: the best rooms are featured that face the beach the views are incredible
Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
Thank grahamandkay
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise, responded to this reviewResponded 15 August 2019

Dear grahamandkay,

Thank you for choosing to stay with us here at Mantra Sun City for your second experience; we are thrilled that you love it here so much.

I am so happy that the team have provided you with the best customer service and I will be sure to pass this onto them who will be most appreciative.

We can't wait to welcome you back to Mantra Sun City for your next experience on the Gold Coast.

Warmest regards

Damian Sillars
General Manager
Mantra Sun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2019 via mobile

We stayed here for a week it enjoyed our stay. The location right near beach or proximity (walk out of gate and at stop) to tram spot were amazing. The staff were helpful and friendly. Losing a star bcos two dingy old pedestal fans that hadn’t been cleaned in years were left in bedrooms and also the room needed TLC eg patch job on wall not painted over and a dirty light covers in hallway (I worked in hospitality so very particular about cleanliness).

To be honest I would definitely stay here again though.

TIP: make use of supplied shopping trolleys in car park to transport supplies.

TIP: we did our shopping at Southport Park. Easier to get car park than heading into Surfers.

Date of stay: August 2019
Thank ET3121
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise, responded to this reviewResponded 14 August 2019

Hi there ET3121,

Many thanks for taking the time to provide a detailed review of your experience here at Mantra Sun City resort and on the Gold Coast.

I'm sure the traveling public will be very happy with the tips provided.

I certainly appreciate the constructive feedback you have provided regarding your room and rest assured I will look into the pedestal fans and unpainted patch job on the wall.

Very pleased to hear you enjoyed your stay and that you would return, I do hope we can welcome you back in the near future.

Warmest regards

Damian Sillars
General Manager
Mantra Sun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2019 via mobile

Okay booked in for two nights Sunday Monday, friendly girl at counter greeted us with a smile & two 20% discount vouchers to be used up in the dining room or bar, so one for drinks the other for food.
“Can we use the food one tonight?” I enquired. “No the kitchens closed on a Sunday & Monday” She says “sorry”
“Oh okay no worries we can just sit in the bar and have a drink whilst the room is prepared” and we will put the drinks discount to work” I jokingly said
“Bars closed on Sunday and Monday” she says “sorry” Then why did you bother giving us two discount vouchers both of which can’t be used? I just wanted to tell “Where’s Faulty?” I mean seriously? Other than that?
It’s okay I guess?

Date of stay: July 2019
Trip type: Travelled as a couple
Thank 377garryj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Damosan75_MSS, General Manager at Mantra Sun City Surfers Paradise, responded to this reviewResponded 14 August 2019

Hi there 377garryj,

Thank you for taking the feedback following your recent stay with us.

I thank you for acknowledging the friendly team member who greeted you on arrival.

I'm very sorry to hear about the mix up with vouchers and the restaurant and bar being closed on Mondays, we certainly do advise the traveling public of this however I am also at a loss as to why these vouchers were provided for your two night stay.

I will ensure that I liaise with the team to be more careful when giving out discount vouchers for guests staying on a Sunday or Monday night when they would not be available.

Regards

Damian Sillars
General Manager
Mantra Sun City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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