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troy271
Melbourne, Australia

Not bad

4.0 of 5 bubblesReviewed 21 May 2024via mobile
We spent about a week and a half in this resort recently.

It’s perfect for families as there are ample things to do, many activities, great setup.

Some minor things:
The two water parks took turns to be closed. And when they were open the water was ice cold and my kid didn’t want to go into them. Apparently due to them being closed the resort were going to compensate with ice skating vouchers but they never arrived.

They’re progressively renovating the complex but a lot of the rooms are a little dated. They’re not terrible but could use a spruce up. The bathroom didn’t have a fan which caused moisture buildup for example.

The wifi isn’t quick enough to use for streaming, just factor that in.

I’d love to come back when my kids are a little older as I reckon 5-10 is the perfect age group for what this resort offers.
Date of stay: May 2024
Room Tip: We went off peak and it was quiet during the week.
Trip type: Travelled with family
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Cherie Legget, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this review
Responded 21 May 2024
Thank you, Troy for your 4 star rating and valued feedback.

We are pleased you and your family had lots to do. We note your concerns in regards to our waterpark and room facilities. We take all on board in our continued efforts to offer the best guest experience.

We would love to welcome you back once the kiddies are older and our renovations are complete.

Thank you again for taking the time to offer some honest and valued feedback.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (232)
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21 - 26 of 232 reviews
Reviewed 21 May 2024

Great family friendly resort.
Something for the whole family to enjoy. Great facilities too! Kids club is also a bonus!
Not only do they cater activities for the kids, there is adult activities and fun for the whole family!
Our 6th stay and still keep coming back!

Room tip: Peak periods get extremely busy, so book outside of these to enjoy everything without the crowds
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tim S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cherie Legget, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 22 May 2024

Thank you for your 4 star rating and valued feedback.

We are so pleased you and your family had a great time again.

We do look forward to seeing you for stay number 7.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2024

We didn't know what to expect and always saw adds for this place on Facebook. We decided to book for a few of our families because of our young kids and we were surprised! Not only were the facilities family friendly but it also catered to parents The staff were awesome and very friendly! We would definitely make it a regular thing for all of us to holiday here.

Room tip: There's always something for the kids to do!
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Toa S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cherie Legget, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 14 May 2024

Thank you, for your 5 star rating and valued feedback.

So pleased you and your family had an awesome stay.

We do look forward to seeing you on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2024

Cruise ship on land we absolutely love paradise resort!! We staycay every year and don’t even leave the resort it’s that good.

Date of stay: May 2024
Trip type: Travelled with family
Thank alicialE512GR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cherie Legget, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 7 May 2024

Thank you, Alicia for your 5 star review and valued comments.

So pleased you had a great stay.

We do look forward to welcoming you on your next visit :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2024

They have thought of everything. The shop is stocked with supplies, the rooms are big enough, the pools are spacious, the kids wet park is amazing, there are enough sun loungers for everyone on a busy day, the food was great. Every person that served us from reception to housekeeping was so friendly. Every single person that worked there looked happy.

Room tip: Remember it’s a family holiday so expect lots of happy kids voices.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GrandTour16702876383
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cherie Legget, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 29 April 2024

Thank you, for your 5 star rating and valued feedback.

So pleased that you and your family had a great experience during your recent stay.

Thank you for your detailed feedback and we do look forward to welcoming you for a future visit.

Kind regards,

Cherie - Paradise Resort Gold Coast.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2024

This was our first holiday to Gold Coast and we stayed at a few places on our trip.
Paradise resort was by far our favorite place. So much to explore and do but by far the best part of the stay was the friendly service of the staff. Nothing was too much trouble, staff are smiling, friendly and talkative (especially in penguins restaurant) what a credit to management that they can keep moral high and employ great staff. I own my own business and I can tell you you’re doing something right 5⭐️⭐️⭐️⭐️⭐️🤩

Date of stay: March 2024
Trip type: Travelled with family
Thank olgaoH3885OE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cherie Legget, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 26 April 2024

Thank you very much for your 5 star rating and valued comments. We pride ourselves on offering 5 star service on all occasions.

We are so pleased you and your family had a great stay and we look forward to welcoming you for a return visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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