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Olga O

A perfect experience for the family

5.0 of 5 bubblesReviewed 23 Apr 2024
This was our first holiday to Gold Coast and we stayed at a few places on our trip.
Paradise resort was by far our favorite place. So much to explore and do but by far the best part of the stay was the friendly service of the staff. Nothing was too much trouble, staff are smiling, friendly and talkative (especially in penguins restaurant) what a credit to management that they can keep moral high and employ great staff. I own my own business and I can tell you you’re doing something right 5⭐️⭐️⭐️⭐️⭐️🤩
Date of stay: March 2024
Trip type: Travelled with family
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Cherie Legget, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this review
Responded 25 Apr 2024
Thank you very much for your 5 star rating and valued comments. We pride ourselves on offering 5 star service on all occasions.

We are so pleased you and your family had a great stay and we look forward to welcoming you for a return visit.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Reviews (214)
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Traveller rating
97
45
14
27
31
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Reviewed 14 April 2024

All staff are very nice, friendly, wonderful service, and helpful.my family were super satisfied.
We ordered variety dishes, we are amazed that the food are immsense and well represented.
The location of this place is nice and easy to see, you can walk to the beach. 10/10 recommended!!

Date of stay: April 2024
Trip type: Travelled with family
Thank Climber38935603498
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeet Ghia, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 17 April 2024

Dear Guest,

Thank you so much for your incredibly kind words and for taking the time to share your experience with us! We look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2024

We were seriously shaking our heads the entire time just in disbelief at everything they have on offer!

When I say, "YOU DO NOT NEED TO LEAVE THE RESORT", I mean it.

The kids have a pool, waterslides x 2, trampolines, play area, kids club, laser tag, ice skating, indoor play gym, arcade games, hair braiding and I'm sure so much more that we didn;t even get to hear about in the 4 days we stayed.

The food is amazing (and not expensive), big meals & kid freindly sizes too.

The staff were all so lovely and so accomodating and just happy to healp or have a chat to make sure your stay is awesome!

We will not be able to stay anywhere else from now on because we could chill out whilst the kids are having the best time right in front of us...just amazing!!

Room tip: The room were totally fine, nothing flash as they have left that up to all the kids things...and hey so they should cause that's what it is!
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Hollywoodchooki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeet Ghia, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 11 April 2024

Dear Guest,

Thank you so much for your incredibly kind words and for taking the time to share your experience with us! We look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2024

The most wonderful experience for both adults and kids.

The experience is just superb. Staff are friendly from the moment we checked in until check out. From the receptionist, cafe, hospitality and all the staff. Everyone is so helpful.

My 8 year old daughter had a blast with all the activities and the waterpark.

Oh not to forget the food, they are yummy.
Special mention to Charlene who is so lovely. She served our dinner with joy and warmth.

Thanks to all the staff for a wonderful holiday. We all had fun.

Room tip: Just amazing
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tourist31572636826
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeet Ghia, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 11 April 2024

Dear Guest,

Thank you so much for your incredibly kind words and for taking the time to share your experience with us! We look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2024 via mobile

Amazing experience! Took our Grandkids as a post-Christmas treat and they loved every minute!! So much to do and so much fun. ! Book activities and the skating show in advance. Look out for superstar Zach he is absolutely amazing and goes the extra mile to make your experience fantastic

Room tip: Book shows and activities in advance
Date of stay: February 2024
Trip type: Travelled with family
Thank Julia G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeet Ghia, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 9 April 2024

Dear Julia,

Thank you for your perfect review. We hope to see you again soon.

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Reviewed 6 April 2024

Will NOT be returning. family of 7 (2 adults 5 children). 2 interconnecting rooms. room 1 was fine with 2 beds, the other had a double bed, a single bed and a roller bed with linen for me to make up myself jammed against the interconnecting for which I had to move to open the interconnecting doors. that would be ok if that was the worst of it. CHILD SAFETY???????? the "captains" in charge of the pools and children's activities had no idea how to communicate appropriately. unless you are ok with the "captains" screaming and pointing and yelling at your kids for being in an area which was supposedly closed but no signs at all then proceeded to yell at me for asking why the signs weren't there. But this "captain" seemed perfectly fine with a grown adult pushing my child down the slide and staining her wrist as a result. And the signs were very clear that gave a weight requirement over 100kg not permitted. I was mortified at the terrible customer service especially since it appeals to families with children.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Danielle L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeet Ghia, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 9 April 2024

Dear Danielle,

Thank you for taking the time to share your feedback regarding your recent stay at our resort. We are truly sorry to hear about the challenges you encountered during your visit, and we apologize for any inconvenience or discomfort you and your family experienced. We want to assure you that the safety and well-being of our guests, especially children, are our top priorities. We have 24-hour on-duty managers available to address any concerns or issues that arise during your stay, and we encourage guests to reach out to them immediately if they encounter any problems.

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