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S0phsTravels
Melbourne, Australia

Pre book parking. Ask for an upgraded room. Don’t expect any kind of leadership or management from staff.

2.0 of 5 bubblesReviewed 19 Mar 2024via mobile
We were expecting a fun and relaxing week holiday at paradise resort - it was absolutely not paradise…
Booked a large family room - it was extremely outdated. A small split system in the main room only with a small wall fan in the second room, so watch out for the warmer months. we weren’t able to check in due to waiting for maintenance to fix a broken shelf, after 2pm they let us in if we were ok for maintenance to come pop in - absolutely no issue… and they never came.. the shelf in the kitchen and the cupboard were broken.
On arrival, surprise no parking unless you want to pay $20 a day - there is an option for $6 a day parking down the street but travelling as a family of 5 this was not preferable. Understand there are costs just hate the arrival surprise - this can be simply fixed by emailing or advising when booking.
There are adult only areas ie cardio gym but there is absolutely no governance of these areas - kids all over the gym equipment 3/3 times I visited. The arcade one night had kids trying to tip the machines - and the lack of any staff presence means it is constant chaos.
Food options are ok, coffee is good. Staff in the cafe area were lovely during the day but both nights we ordered received very rude service.
Pool area was out of action for 5 out of the 7 days we stayed here - and obviously a core reason we booked this resort. The blame was on the council for testing but their maintenance and pool management was obviously lacking to have failed the test in the first place.
Complimentary ice skating and laser tag was provided - once the kids have done this once, they weren’t interested in it so for 5 days of no pool access it wasn’t sufficient..

What closed off the whole experience was checking out to both front of house manager and general manager - with no ask of “how was your stay” - this indicates a lack of willingness to understand the experience of their guests and reflective on what you can expect when you stay.

The MVP of the whole stay was the housekeeping - an absolute gem of a women and I can only imagine what she has to clean!!
Date of stay: March 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeet Ghia, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this review
Responded 20 Mar 2024
Dear Guest, thank you for sharing your feedback with us. We're truly sorry to hear that your recent stay fell short of your expectations, especially with the unexpected closure of our water park and pool. We understand how disappointing and frustrating this must have been for you and your family. In response to the unexpected closure, we made every effort to ensure that our guests still had access to enjoyable activities. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (215)
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Reviewed 17 March 2024

4 day trip for a group of 4 families that travelled from all around Oz to celebrate a birthday.
Save your money and get a airbnb.
Waterpark wasn't working for 3 days.
They did offer laser tag session and ice Skating (which we had already paid for) but also had someone with us with high needs so waterpark was the original draw card.
Seem to be constant text of what is not working.
Rooms are ordinary.
Place is dated.
Food wasn't to bad, penguins restaurant was average but the remainder were good.
We did have a ball with the trivia though, and the kids liked the outdoor movie.
Would I go again?.
Nope.
Just dont post any concerns or negative feedback on their posts on Facebook....they delete them 🤣

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Jenn R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeet Ghia, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 20 March 2024

Dear Guest, thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience caused by the closure of our pools and water park during your recent stay. In response to the unexpected closure, we made every effort to ensure that our guests still had access to enjoyable activities. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2024

The staff are great. Extremely helpful and friendly. It's a great place for all ages as they have activities and facilities for everyone. The kid's club and teens club gives the parents time to recharge without any worries. The public transportation and shuttle services are right at the doorstep, which makes it easier to get the family around the Gold Coast without having to spend time driving in unknown traffic conditions, even the parents can relax.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Steven G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cherie Legget, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 6 March 2024

Thank you for taking the time to offer your valued feedback and 5 out of 5 review.

We are pleased you enjoyed your stay and were able to access all our facilities and enjoy the local attractions also.

Thank you again and we look forward to welcoming you back for a future stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2024

Don't check-in or stay on a Saturday!
My husband, 2 children (2yo +4yo) and I checked into the resort on Saturday to a shock. We walked into a very crowded resort with nearly every second parent drinking either cocktails, champagne or beer.... men lounging on the pool beds with literal 6 packs of beer. I'm all for a drink by the pool, but not excessively whilst being responsible for kids. 7.30pm that night I saw 2 grown men fall into the pool from drunkness Staff told me that alcohol can be taken and consumed anywhere in the resort.

Pools - We booked the resort purely for the kids (5yrs and under) pool area with a slide. Unfortunately it was closed due to high chlorine levels for the duration of our 4night stay - we understand that can't be helped but it was unfortunate. The bigger kids slides area was fun but if you've got little kids then you need to constantly be present with them on the park. My main concern was all the bigger kids pushing little kids out of the way and being irresponsible. There was a staff member with a whistle that occasional came round to tell off any unsafe behaviour which was good but i felt there almost needed to be someone there at all times.
The carpeted pool bed "deck" was covered in mould.

Kids activities - I feel this is what made the trip for us. Yes they come at either a $5 or $10 cost per child per activity but it broke up the day. Staff could've been more interactive however.

Rooms and resort in general need a complete renovation.

Room tip: Don't check in or stay on a Saturday. Watch your kids. Try and bring food supplies with you or go to the supermarket during your stay.
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Jessica B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeet Ghia, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 20 March 2024

Dear Guest, thank you for sharing your feedback with us. We're truly sorry to hear that your recent stay fell short of your expectations, especially with the unexpected closure of our water park and pool. We understand how disappointing and frustrating this must have been for you and your family. In response to the unexpected closure, we made every effort to ensure that our guests still had access to enjoyable activities. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2024

We LOVE Paradise Resort! This was our second stay and this time in their newly refurbished rooms, it felt like luxury compared to the older room we stayed in previously - not that we minded as this stay is all about my kids! The staff are so warm and lovely, they all know how to interact with kids. The facilities are amazing! Spent our day by the waterpark, pool & spa and hit up the ice skating at night which i highly recommend. We are local and LOVE our staycation at the Paradise Resort. Already looking forward to our next visit.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Explorer61957368731
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cherie Legget, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 26 February 2024

Thank you for your 5 star rating and valued comments.

So pleased you and your family loved Paradise Resort! Glad you enjoyed all our facilities, rooms and found our staff to warm and helpful.

We do look forward to your next visit. See you soon :)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2024

Great facilities, great staff, good food but place is very run down. We paid for the better rooms and they were average at best, would hate to see the older rooms. Concrete coatings around the pool were in desperate need of re doing and would transform the whole area. Plus get the gerni out and give the place a good clean up. Has the potential to be absolutely amazing! Would still recommend to others but hopefully the owner will do some much needed maintenance. Didn’t even bother taking photos from our pool view room as it made the place look like crap

Room tip: Book the renovated rooms
Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Relax36409719492
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cherie Legget, Guest Services / Front Office at Paradise Resort Gold Coast, responded to this reviewResponded 26 February 2024

Thank you for taking the time to offer us your valued and honest feedback.

We are pleased you and your family enjoyed your stay and we do acknowledge your concerns. We take your feedback on board in our continued efforts in offering the best guest experience.

We are in the process of some room renovations and pool area upgrade to ensure we offer the best product for guests.

We do hope to welcome you back once we have finished the upgrade for a future stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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