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Jess
Hamilton Island, Australia

Fantastic staycation

Review of QT Gold Coast
5.0 of 5 bubblesReviewed 23 Jan 2024
My partner and I spent a few nights at QT as an anniversary treat and we had such a lovely stay. Room was stunning and spacious food and service we couldn’t fault. Special thanks to concierge and Rory for the extra treats in the room this was a really nice surprise.
We loved spending the day by the pool and exploring everything close by in the evenings. Looking forward to our next stay.
Date of stay: January 2024
Trip type: Travelled as a couple
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Rory Neaves, Guest Services / Front Office at QT Gold Coast, responded to this review
Responded 25 Jan 2024
Hello JessIsabel,

You're awesome! This is the most amazing feedback for us!
Of course, the pleasure has been all ours and I'm thrilled to learn that you both had a wonderful experience at QTGC.
A little extra thanks from me personally also, myself and the team always appreciate the cheeky name drops when they happen.

All the best and I'll see you again soon no doubt.
Rory - Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews bazaar restaurant pool area green option short walk from the beach tea bags great stay nice hotel room upgrade breakfast buffet an ocean view room duty manager location is excellent bed was comfortable mini bar light rail every morning convenient location
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Reviewed 22 January 2024 via mobile

We came up from Sydney on a last minute Luxury Escape deal. From the moment we arrived, it’s been truly seamless. A tip to book a cabana by the pool (as the pool can get crowded with scarce pool chairs) was the BEST!

We arrived around 10am and as the room was being prepared we were taken to our cabana. We swam, drank from coconuts & had yummy fish tacos. Then voila! The room (we got the suite was is incredible) was ready!

In our room, knock on the door was Sam offering us a complimentary lemonade making kit. Just delicious & fun to make together.

Our $100 voucher to use at Bazaar restaurant was a bonus. As was Daniel, the manager who did everything to ensure our service was top notch. He’s an asset to QT with his professionalism.

My daughter went berserk over the dessert area! So much to choose from. And the make your own ice cream cone was the winner!

Room tip: The pool is not large! If you want to be there all day, book a cabana!
Date of stay: January 2024
Trip type: Travelled with family
Thank Alison R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rory Neaves, Guest Services / Front Office at QT Gold Coast, responded to this reviewResponded 25 January 2024

Hi there Alison R,

Many thanks for your kind words and sensational feedback. What a privilege looking after you and your daughter!
Extra lashings of luxury is just how we like it at QT — and we’re glad you appreciated it too. Of course, we need to do a quick shout-out to our friends Sam and Daniel - what gems!

Thanks again and see you on the next adventure.
Rory - Guest Relations Manager

Let’s do it again soon?

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2024 via mobile

A very nice hotel close to the main drag but far enough for some peace and quiet with the family.
Breakfast setup was very good with lots of choices.

The rooms were very clean, Mordern and fresh as well as being very comfortable So this makes it a great stay for future visits.

Room tip: The iPad set up in the room wasn’t the best experience as it was very slow to get orders to the rooms in a timely fashion.
Date of stay: January 2024
Trip type: Travelled with family
Thank Peter J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rory Neaves, Guest Services / Front Office at QT Gold Coast, responded to this reviewResponded 25 January 2024

Hi Peter,

Loved QTGC? We have to admit we like it around here too – but it’s guests like you who really make us shine with this unreal feedback.
Glad you enjoyed your room and the Bazaar breakfast.
See you on the next one.

Best regards,
Rory - Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2024 via mobile

Best service on the Gold Coast, will absolutely come back!

I would recommend the buffet called bazaar on level 1 for people staying in the gc since there is so much variety for everyone, family friendly and smiley service !

Date of stay: January 2024
Trip type: Travelled with family
Thank ladyd2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rory Neaves, Guest Services / Front Office at QT Gold Coast, responded to this reviewResponded 25 January 2024

Hello again ladyd,

You're awesome, thank you again for the amazing write-up for us. The pleasure is all ours.
Big shout-outs to the team at Bazaar - now I'm salivating!

All the best,
Rory - Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2024

Staying at QT hotel was the best start to 2024! From the whole check-in / check-out experience even to the most comfortable bed & pillows, the whole experience was just a highlight and made our stay at the Gold Coast truly relaxing and memorable.

Room tip: The pool was a little smaller than expected and quite deep, so keep in mind if you're bringing small children.
Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Passenger25962231264
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rory Neaves, Guest Services / Front Office at QT Gold Coast, responded to this reviewResponded 25 January 2024

Good evening Passenger,

This is so nice! We appreciate you taking the time to let us know how much we hit the mark!
I trust we will welcome you back another time in future - looking forward to it!

Warmest regards,
Rory - Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2024 via mobile

Wouldn’t stay at QT Gold Coast again. The customer service from the front desk and dining areas were AWFUL; we were treated at all times as an inconvenience.

The room itself was totally fine, clean and comfortable however the noise from the roof top exhaust fans below was unbearable and we didn’t sleep for 5 nights. Even with the balcony door closed it was like sleeping next to a truck with its motor running. Spoke to reception and they said they would “get someone to look at it”.

Had issues with getting locked out of our room after the first night (which was an added night booked after the original booking). I’d emailed the hotel well in advance to ensure we were allocated the same room across the two bookings (which was done) and told not a problem. Raised again at check in. Told not a problem and even given drinks vouchers for “both stays”. Got locked out the next day having been to the beach and don’t have a phone or wallet on us, and was told we had to pay an extra bond to be let into the room and that we should have known to do this because of the two bookings. No apology, no action to solve it for us - just looked at me like I was dog poo on her shoe.

My husband popped into the Japanese restaurant one night to see if they’d had any late cancellations at the woman gave him a disgusted look and just said no.

Food around the hotel was horrible. Oily, greasy and beige.

Overall, a complete waste of money.

Pros: Comfortable bed and pillows. View from the ocean view room is lovely. Easy to walk to the beach.

Room tip: If they give you a low level room with a 14 or 15 number asked to be moved. The noise from the exhaust fans below is extreme.
Date of stay: December 2023
Trip type: Travelled as a couple
Thank bexstaar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rory Neaves, Guest Services / Front Office at QT Gold Coast, responded to this reviewResponded 8 January 2024

Good morning bextaar,

Thank you for taking the time to discuss your feedback and we’re sorry to hear about your experience. We missed the mark this time, but we hope you’ll give us another chance to make it right. Please drop me a line on 5584 1200 and ask for Rory. Let’s chat it through, and see what we can do to make it up to you.

Kindest regards,
Rory - Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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