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8 - 13 of 3,008 reviews
Reviewed 29 April 2021

For Aussie families, JW Marriott Gold Coast is a must! Having experienced the awesomeness of JW resorts in Phuket and Khao Lak, we’ve always wanted to replicate the same luxurious experience near home. JW Gold Coast is as close to that experience that we have encountered.

The rooms are spacious, comfortable and lovely. The pools are breathtaking. The food and restaurants are amazing.

Highly recommend checking out restaurant Citrique. Breakfast was great with all the brekky faves on offer. We had the seafood buffet one night and whilst I have never been a fan of all you can eat dinner buffets as you well and truly see gluttonous above average sized human beings at the their very worst stacking multiple plates high with food that they will never finish...the seafood buffet at JWGold Coast is no exception, but in saying all this, I still had a great time and was served by a very bubbly and effervescent waiter named Nobu.

Get stuck in!

Date of stay: April 2021
Trip type: Travelled with family
Thank Winwinsitchk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle Morris, Marketing at JW Marriott Gold Coast Resort & Spa, responded to this reviewResponded 5 May 2021

Dear Winwinsitchk,

Thank you for taking the time to review our Resort following your recent stay. We value your feedback and are delighted to read that you enjoyed your stay with us and appreciated all the amenities and facilities of the resort. We truly are excited to welcoming our guests back and showcase our new JW Marriott Gold Coast Resort and Spa.

Thank you again for your feedback and we look forward to welcoming you back to JW Marriott Gold Coast Resort and Spa for another memorable JW Marriott stay in the near future.

Kind Regards,
Gayle Morris
Sales and Events Coordinator
JW Marriott Gold Coast Resort and Spa

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Reviewed 27 April 2021

My wife and I went to the Citique Marriott in Surfers Paradise and we were served by the most engaging waiter Nobu, who was from Japan. He made us feel so welcome and brought a board over to us with different cartoon characters made out of coloured flour, he then asked us our first names and our children's names and then went away and came back with four A4 sheets of paper with our names on the top and then our names translated into Japanese going down the paper in large font and also they were laminted.
My kids have them on their bedroom door and it really looks impressive. What an unforgettable experience and of course the food was first class,

Thank you Nobu.

Date of stay: April 2021
Trip type: Travelled with family
1  Thank SCHOLAR215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle Morris, Marketing at JW Marriott Gold Coast Resort & Spa, responded to this reviewResponded 28 April 2021

Hi Michael,

Thank you so much for you heartfelt review. We agree, Nobu is the best, he will be so happy to know your kids loved his artwork and it now hangs on their door.

We look forward to welcoming you back to Citrique again soon.

Kind Regards,

Gayle Morris
Sales and Events Coordinator
JW Marriott Gold Coast

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Reviewed 25 April 2021

My partner and I recently stayed 4 nights at the newly renovated JW Marriott. We were undecided to stay here or elsewhere in Surfers but upon entering the hotel we immediately aware we made the right decision. You are instantly transported to what feels like Fiji or Bali; bringing you an immense sense of calm and relaxation. It truly was an experience. There were various pool areas to explore and we loved the different seating options available. The fish and the availability of snorkeling added that extra overseas getaway feel. The staff however truly made it an enjoyable experience. None of our requests were too much and they went above and beyond to cater to all our needs to ensure our experience was memorable. We were fortunate enough to be served by Jake regularly at Chapter and Verse. He was highly attentive, friendly and provided great recommendations. He made dining at Chapter and Verse an even greater experience. There is no doubt we will be back.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank krudd12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle Morris, Marketing at JW Marriott Gold Coast Resort & Spa, responded to this reviewResponded 28 April 2021

Hi Katelyn,

Thank you so much for taking the time to review our JW Marriott Gold Coast Resort and Spa. We are so delighted you felt as if you were in either Fiji or Bali and had such a relaxing stay with us.

We truly appreciate your feedback and will pass them on to the team, in particularly, Jake, who I know will be very humbled by your kind words.

We look forward to welcoming you back again soon.

Kind Regards,

Gayle Morris
Sales and Events Coordinator
JW Marriott Gold Coast

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Reviewed 16 April 2021 via mobile

First time stay in JW Marriott Gold Coast. It feel like a luxury Bangkok or Bali resort. It is so self contain that you probably don't really need to leave the hotel and will keep your whole family entertained.

The restaurant Citrique offer high quality seafood buffet that is so popular and you will see people queuing up every night. The buffet taste even better with a very friendly staff Nobu. Friendly service and very entertaining. Towards end of the dinner, he offered us a very thoughtful dessert presentation and a nicely made origami to my son. My 10 years old daughter say she would highly recommended this restaurant!

Date of stay: April 2021
Trip type: Travelled with family
Thank RPadvisory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle Morris, Marketing at JW Marriott Gold Coast Resort & Spa, responded to this reviewResponded 21 April 2021

Dear RPadvisory,

Thank you so much for taking the time to review our JW Marriott Gold Coast. We are delighted to read that you and your family had such a memorable stay with us.

I will be sure to pass this on to Nobu especially, as he will be very humbled to read your kind words. We are certainly so lucky to have him on our team.

We look forward to your next visit with us and Thank you again for your feedback.

Kind Regards,

Gayle Morris
Sales and Events Coordinator

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Reviewed 15 April 2021 via mobile

We stayed last week at the JW & again in December when it first opened under its new renovation. The grounds are beautiful & the staff can’t do enough to assist you. Rika is an absolute gem! My wife had just had a baby when we stayed in December & she looked after us beautifully. She had bath & tea treats delivered to our room for my wife & upgraded us where possible. We are platinum Bonvoy & our expectations were exceeded on both stays.
Our recent trip Yuka assisted us too & she was equally fantastic.
What a fabulous hidden paradise on the GC - always want to extend our stay when we’re there. Thank you JW

Date of stay: April 2021
Trip type: Travelled with family
Thank omostu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gayle Morris, Marketing at JW Marriott Gold Coast Resort & Spa, responded to this reviewResponded 16 April 2021

Dear Stuart,

Thank you for taking the time to review our JW Marriott Gold Coast Resort and Spa. We are so pleased you've had another memorable stay with us. Thank you so much for your kind comments and I will make sure to pass them on to both Rika and Yuka. I'm sure they will be very humbled by your words.

We look forward to welcoming you back again soon.

Kind Regards,

Gayle Morris
Sales and Events Coordinator
JW Marriott Gold Coast

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