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Fully refundable before Tue, 5 Mar
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Traveller rating
343
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All reviews lobby bar gold coast exceptional hotel moment you arrive beautiful hotel seafood buffet hotel facilities are in room dining outdoor pool is self parking ocean facing enclosed balcony worth every cent facilities are excellent bedroom residence five star hotel kids club
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Reviewed 28 November 2023

Not impressed at all.. we stayed in the residence building and the apartment visually was lovely, but fundamentally flawed. Balcony was enclosed, glass window between bedroom and bathroom had no blind ( very unusual) full view into toilet and shower - pool area for residence is on the 3rd floor with plastic sun lounges and nothing else - main pool area is a wind tunnel filled with cashed up bogans and their plastic partners - and i have NO issues with tattoos, but it was like a bikkie convention on steroids. The French pool attendant ( lady) was rude and hostile towards guests who were not part of the hotel section. Overall, it was a poor experience and there are plenty of other options up there. I would not recommend the hotel to anyone.

Room tip: Pool gets crowded by 6am, people reserving chairs. Peak season would be a nightmare & pool area is tiny
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank symonne s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John O'Shea, General Manager at The Langham, Gold Coast, responded to this reviewResponded 30 November 2023

Dear symonnes2022,

Thank you for taking the time to leave a review. We would love to determine if it was the middle tower of the Jewel in which you stayed or if it was the North tower. As the hotel facilities are only located in the middle tower in which there is not a pool located on level 3, and the north tower is its own separate entity. Please reach out to tlgdc.info@langhamhotels.com if you would like to discuss this further.

Kind Regards,
John O'Shea, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2023

My husband and I stayed at this Hotel as a birthday present to him. We stayed for three nights. The weather wasn't the best, but we were able to make the most of it and enjoyed using the gym and indoor pool. The buffet breakfast was good and had a lot of variety. We didn't have any other meals at the restaurants, but we did enjoy a charcuterie board and some truffle fries at the Lobby Bar. The Hotel is in a great location withing walking distance to the main street of Surfers Paradise or the Casino in the other direction. The tram is also a few hundered metres away if you don;t want to walk. The Hotel also offers complimentary parking.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marinarA6236GG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John O'Shea, General Manager at The Langham, Gold Coast, responded to this reviewResponded 30 November 2023

Dear marinrA6236GG,

Thank you very much for taking to the time to leave such a great review. I apologies the sun may not have come out throughout your stay, but I am so delighted you made the most of the facilities and had such a lovely stay. We look forward to welcoming you back in the future.

Until then, all the best.

Kind Regards,
John O'Shea, General Manager

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Reviewed 24 November 2023

They Literally Take Care of Everything!

If you’re reading reviews then you are a discerning traveler who has standards and expectations that need to be met in order for you to feel comfortable. The Langham will exceed whatever expectations you have-period. From their incredible staff, intoxicating signature scent and well appointed rooms to their desire to fulfil even the hastiest requests, the Langham never fails to impress.

We booked The Langham to be in the area where my daughter’s formal was being held. The day of the formal, my daughter announced that ‘everyone and their parents’ would be coming by our place to take photos and drive in tandem to the event. Panicked, I immediately got on the phone with JoJo from the private kitchen and explained my very short timeline and what I was hoping she could provide for us. Not only did Jojo and her team create several beautiful cheese and charcuterie boards, but she also left balloons and a kind note in our room. Everything was set and ready for us to entertain when we arrived—good thing as we only had half an hour to spare. Along that note, Christian handled our very quick turnaround in the valet parking area with ease. I recall basically throwing him the keys to my car with quick instructions to “take it all up to the room, please” as we dashed into our waiting Uber (late for hair appointment).

Again, upon entering our two-bedroom residence, we saw Jojo’s balloons, chocolate-covered strawberries, and champagne flutes and then realized our luggage was already arranged and hanging in the robes was next level. We felt like rock stars. Oh, and the next morning at breakfast (what an incredible variety of items!), we were seated in the private dining room because they were so busy. So, instead of having us wait for a table, they opened a separate area for several guests so we could dine immediately. That is customer service at its best!

The view was incredible (ocean skyline room in the Jewel Residences), the accommodations luxurious and the staff outstanding. Thank you to everyone (especially JoJo and Christian) who provided us with such a wonderful experience for such a special moment in our child’s life.

Room tip: The breakfast buffet is outstanding--rivals The Park Hyatt in Sydney! Get their before 9 if you can as it gets quite busy.
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank jessicabZ7295XT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John O'Shea, General Manager at The Langham, Gold Coast, responded to this reviewResponded 30 November 2023

Dear jessicabZ7295XT,

Thank you for such kind words. I am so delighted to know your stay was beyond your expectations and I cannot wait to share with Jojo and Christian your absolute praise. We are determined to build great memories and I feel we have achieved this throughout your stay and that makes me extremely happy.

We hope to welcome you back again soon.

Kind Regards,
John O'Shea

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Reviewed 23 November 2023

Our first stay at a Langham hotel and we a definitely going to be returning for more holidays here in the future.
Relaxing, great service, beautiful surroundings, great food and service - what more can you ask for !

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank theresawong888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John O'Shea, General Manager at The Langham, Gold Coast, responded to this reviewResponded 30 November 2023

Dear theresawong888,

What a fantastic review! Thank you for taking the time to leave such kind words and it's wonderful to know you had such a fantastic stay. We look forward to welcoming you and your family back in the future.

Kind Regards,
John O'Shea, General Manager

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Reviewed 21 November 2023 via mobile

I booked this trip to celebrate my friend’s b-day and it was worth it. The staff at the front desk were welcoming and generous to upgrade our stay with some delicious chocolates. Moreover, the indoor and outdoor pools were clean and open from 6 am to 10 pm, which was fabulous, as we enjoyed our night and morning swim during our stay. The Langham Gold Coast is definitely a gem in the town!

Room tip: Book to stay in their residential suite and you will never regret it!
Date of stay: November 2023
Trip type: Travelled with friends
Thank Mola_KMP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John O'Shea, General Manager at The Langham, Gold Coast, responded to this reviewResponded 30 November 2023

Dear Molamola_K,

Thank you for taking the time to leave a fantastic review. I'm honoured to know you chose The Langham, Gold Coast as your celebratory venue for your friend's birthday, and I'm delighted to know you had such a wonderful stay.

Kind Regards,
John O'Shea, General Manager

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