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Reviews (4,477)
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Traveller rating
1,780
1,198
721
429
349
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All reviews the executive lounge salt restaurant relaxation suite the gold coast ocean view bedroom apartment an upgrade buffet breakfast high floor indoor pool light rail amazing views noise surfers level clubs balcony
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Reviewed 19 September 2019

Had a 3 night stay and it was as promised on the site. Very clean, fantastic customer service and great location.
The Hilton has lovely lounge,kitchen as well as a good size laundry and a fantastic balcony ideal for longer stays.

This will be my go to hotel in Queensland.
Would definitely stay at Hilton Surfers Paradise again without any doubt

Room tip: Higher floors has a better view
Date of stay: September 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank Ekrem K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hilton S, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this reviewResponded 27 September 2019

Dear Ekrem K,

Thank you for your time sharing the experience of your recent stay at Hilton Surfers Paradise.

I am thrilled to read that your stay was fantastic all around! Your valuable feedback is what drives us to continue to deliver exceptional services to all guests!

Thank you again for the lovely comment Ekrem K, we look forward to welcoming you back again at Hilton Surfers Paradise in the near future!

Sincerely,

Fiona Pryde
General Manager
Hilton Surfers Paradise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2019

Best location and hotel to stay in Gold Coast with all amenities around you. Enjoyed the high floor apartment stay with sea view. Perfect holiday for the family. Hotel staffs are very friendly and apartment is very clean.

Date of stay: September 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank surendrennalliannen
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hilton S, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this reviewResponded 27 September 2019

Dear surendrennalliannen.

Thank you for your time sharing the experience of your recent stay at Hilton Surfers Paradise.

I am thrilled to read that your stay was fantastic all around! Your valuable feedback is what drives us to continue to deliver exceptional services to all guests!

Thank you again for the lovely comment surendrennalliannen, we look forward to welcoming you back again at Hilton Surfers Paradise in the near future!

Sincerely,

Fiona Pryde
General Manager
Hilton Surfers Paradise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2019

Highly recommend this hotel. Hotel staff were extremely kind and friendly. Hotel was clean loved it. Will visit again. Only fault was location and lack of access to lobby from front of hotel. But overall the hotel was excellent.

Date of stay: September 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank jenniferjarquin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hilton S, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this reviewResponded 20 September 2019

Dear jenniferjarquin,

Thank you very much for sharing the experience of your recent stay at Hilton Surfers Paradise.

Myself and the team were pleased to read your feedback and glad we were able to make your stay so memorable! I was pleased to see that you were well looked after by our friendly team members during your stay.

Thank you again jenniferjarquin for the wonderful feedback, we look forward to welcoming you back to Hilton Surfers Paradise in the near future!

Sincerely,

Fiona Pryde
General Manager
Hilton Surfers PAaadise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2019 via mobile

Set back from the beach , but a little to close to Cavill Avenue , surrounded by tacky nightclubs and strip bars
The location is terrible and noisy until the early hours , great if you want to party all night
Not great if your a family or wanting a good nights sleep.
Surfers paradise is now a sea of vacant shops
and no soul, one exception the ribs at Hurricanes are great !

Date of stay: September 2019
Trip type: Travelled on business
Thank marklO2156BY
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hilton S, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this reviewResponded 13 September 2019

Dear markIO2156BY,

Thank you very much for sharing the experience of your stay at Hilton Surfers Paradise.

I am sorry to hear about the shortfalls of your stay, your value feedback is important for us to make improvements. I'm so sorry to hear that you had a noisy night! You might find our Residences more quieter as these are located on the high floors.

Thank you again markIO2156BY, we hope to welcome you back to Hilton Surfers Paradise again in the near future.

Sincerely,

Fiona Pryde
General Manager
Hilton Surfers Paradise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2019

We stayed on level 28. Enjoyed the views. But not a lot of ocean views considering we paid for the ocean views package. Room is modern and clean the only thing we didn’t like was the size of the main room and the lifts are very busy. Also how we have to pay for parking.

Date of stay: September 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Rihanna2233
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hilton S, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this reviewResponded 12 September 2019

Dear Rihanna2233,

Thank you very much for sharing the experience of your recent stay at Hilton Surfers Paradise.

I am sorry to hear about the shortfalls of your stay regarding your room but glad to learn that overall was a good stay for you!

Thank you again Rihanna2233, we look forward to welcoming you back again at Hilton Surfers Paradise in the near future!

Sincerely,

Fiona Pryde
General Manager
Hilton Surfers Paradise

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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