We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
graemesharkey
Portland, Australia

Graeme

5.0 of 5 bubblesReviewed 3 weeks ago
We tried to upgrade through Mitch R who was very helpful and excellent to deal with notwithstanding that an upgrade was not possible from Ruby's point of view
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this review
Responded 3 weeks ago
Dear Graeme,

Thank you for taking the time to share your feedback with us.

While we do try to accommodate all requests as a matter of priority, we allocate rooms on how best to fit in all of the bookings in to our property.
Unfortunately this means that not all requests can be met, I am sorry we were unable to achieve this for your stay.

We have noted your comments and will inform the team to improve our service for future occasions. Thank you for letting us know and look forward to welcome you back again.

Kind regards,
Michelle Baldwin
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
AU$190
Fully refundable
No prepayment needed
Get rewarded with One Key
  • Priceline
    AU$190
  • Hotels.com
    AU$190
  • Trip.com
    AU$190
0.5 km from Ruby Gold Coast by CLLIX
Free Wifi
Pool
AU$259
Fully refundable
  • Hilton
    AU$259
  • Hotels.com
    AU$259
  • Expedia.com
    AU$259
0.8 km from Ruby Gold Coast by CLLIX
Pool
Beachfront
Large Heated Pool and Surrounds
AU$133
  • Priceline
    AU$123
  • Agoda.com
    AU$119
  • Vio.com
    AU$123
0.7 km from Ruby Gold Coast by CLLIX
Free Wifi
Free parking
Retreat suite south
AU$165
Fully refundable
No prepayment needed
Save more with IHG One Rewards
  • Booking.com
    AU$165
  • Hotels.com
    AU$165
  • Expedia.com
    AU$165
1.3 km from Ruby Gold Coast by CLLIX
Pool
Restaurant
AU$451
Get rewarded with One Key
  • Booking.com
    AU$396
  • Hotels.com
    AU$450
  • LanghamOfficial
    AU$450
2.4 km from Ruby Gold Coast by CLLIX
Free Wifi
Pool
AU$223
Fully refundable
  • Expedia.com
    AU$223
  • ZenHotels.com
    AU$217
  • Hotel Website
    AU$286
0.2 km from Ruby Gold Coast by CLLIX
Free Wifi
Pool
The Pool at the Australis Sovereign Hotel
AU$208
  • Priceline
    AU$178
  • Expedia.com
    AU$218
  • Hotels.com
    AU$218
0.2 km from Ruby Gold Coast by CLLIX
Free Wifi
Pool
Exterior view
AU$234
  • Priceline
    AU$234
  • Algotels
    AU$184
  • Novotel
    AU$234
1.0 km from Ruby Gold Coast by CLLIX
Pool
Restaurant
Crowne Plaza Surfers Paradise Swimming Pool
AU$229
Fully refundable
No prepayment needed
Save more with IHG One Rewards
  • Booking.com
    AU$229
  • Priceline
    AU$229
  • Expedia.com
    AU$229
2.7 km from Ruby Gold Coast by CLLIX
Pool
Restaurant
Two outdoor lagoon swimming pools at Q1 Resort
AU$1,500
Fully refundable
Get rewarded with One Key
  • Expedia.com
    AU$1,503
  • Booking.com
    AU$1,500
  • Trip.com
    AU$1,502
1.4 km from Ruby Gold Coast by CLLIX
Free parking
Beachfront
View more hotels in Surfers Paradise
Reviews (856)
Filter reviews
856 results
Traveller rating
545
173
57
41
40
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
545
173
57
41
40
Show reviews that mention
All reviews paradise resort family holiday gold coast great family one bedroom apartment a great place to stay pool area car park main bedroom great facilities amazing views ocean view pillows lift surfers appliances checkin
Selected filters
Filter
Updating list...
5 - 10 of 856 reviews
Reviewed 3 weeks ago

Our family of 10 had an amazing stay here, free parking that was secure. Close to all local amenities. The most amazing views from the balconies and every bedroom. Spacious apartments and clean. We would easily stay here again.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Amanda V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 3 weeks ago

Dear Amanda,

Thank you for your enthusiastic feedback!

We're thrilled to hear that you had an awesome experience during your stay with us.
It's our goal to provide excellent service and ensure that our guests have a memorable time.

Thank you for choosing to stay with us!

Kind regards,
Michelle Baldwin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2024

Wonderful people, clean room, modern design well looked after hotel. I will definitely be staying here again. 😁

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lisa C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 5 weeks ago

Dear Lisa C,

Many sincere thanks for your kind review and recommendation to Ruby Gold Coast by Cllix!

We are very happy to hear that our services made such a positive impression and that you had a memorable experience.

Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon.

Kind regards,
Michelle Baldwin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2024

Located on the northern side of Surfers Paradise, a very easy walk into central Surfers Paradise about 10 minutes walking time. Although located close to the highway, there was no noise at night, so a peaceful nights sleep was ensured. We had a one bedroom apartment, it had a full kitchen, lovely comfortable bed, a decent sized bathroom (except for the water splashing all over the floor) as well as a washer/dryer. The free wifi was the best I’ve ever experienced in a hotel. There was free parking under the building spread over 3 floors plus plenty of visitor car parks too.
Issues with supply of towels and toilet paper were quickly resolved once staff made aware. I was disappointed that despite there being a full kitchen, there was no frying pan. We went out and bought our own. I didn’t particularly like the tv as there were no streaming apps on it. They expected you to connect with your own device, which I didn’t have downloaded on my phone.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank vbrown6081
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 13 May 2024

Dear Dear Valerie Brown,

Thank you for taking the time to share your feedback with us. We are glad to know that you enjoyed our service!

We have noted your comments regarding the kitchen equipment and amenities in the room. We will address this with our housekeeping team to ensure that each room is properly stocked for our guests' convenience.

We are pleased to hear that you enjoyed the location, walk into Surfers Paradise, and the quality of our WiFi. Additionally, we appreciate your kind words about our staff.

Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

Kind Regards,

Michelle Baldwin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2024

It's very nice and clean hotel like brand new rooms and got very nice views from the rooms and the balconies. The staff members are very kind they even gave me very early check in

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sarmedfuaael
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 3 May 2024

Dear sarmedfuaael,

Thank you for your enthusiastic feedback!
We're thrilled to hear that you had an awesome experience during your stay with us. It's our goal to provide excellent service and ensure that our guests have a memorable time.

Thank you for choosing to stay with us! We look forward to welcoming you back.

Kind regards,
Michelle Baldwin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2024

For the price paid we were pleasantly surprised with the space and facilities.
There were a few speed bumps but all in all good value for money. Room was clean and tidy, with everything we needed. However the balcony door couldn’t be locked and our toddler loves danger apparently. The iron was filthy and not usable, it would have transferred to our clothing. Our factory standard sedan scraped going in and out of the basement when not taken on an extreme angle - needs signage or rubber installed as a preventative. Beds were small. Can’t have it all I suppose! Would likely stay again though as the same price point elsewhere would be not as clean or tidy. Although the kids resort next door is very loud if on that side. Can’t be helped I suppose.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Gracegower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 30 April 2024

Dear Gracegower,

Thank you for taking the time to share your recent experience with us.

We sincerely apologize for the inconveniences you encountered during your stay. We do have housekeeping and maintenance on site who will attend as soon as possible to rectify any issues that are not up to standard. I take your concerns very seriously and have reached out to our on-site management team to address your concerns promptly and our staff accordingly.

Please take my sincere apologies regarding your car, we work closely with our owners and advise of any feedback such as the above when seeking approval to upgrade.

Once again, we apologize for falling short of your expectations, and we appreciate your understanding. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact us directly.

Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

Kind Regards,
Michelle Baldwin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews