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Lisa C

Great place all round

5.0 of 5 bubblesReviewed 10 May 2024
Wonderful people, clean room, modern design well looked after hotel. I will definitely be staying here again. 😁
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this review
Responded 4 weeks ago
Dear Lisa C,

Many sincere thanks for your kind review and recommendation to Ruby Gold Coast by Cllix!

We are very happy to hear that our services made such a positive impression and that you had a memorable experience.

Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon.

Kind regards,
Michelle Baldwin
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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7 - 12 of 856 reviews
Reviewed 5 May 2024

Located on the northern side of Surfers Paradise, a very easy walk into central Surfers Paradise about 10 minutes walking time. Although located close to the highway, there was no noise at night, so a peaceful nights sleep was ensured. We had a one bedroom apartment, it had a full kitchen, lovely comfortable bed, a decent sized bathroom (except for the water splashing all over the floor) as well as a washer/dryer. The free wifi was the best I’ve ever experienced in a hotel. There was free parking under the building spread over 3 floors plus plenty of visitor car parks too.
Issues with supply of towels and toilet paper were quickly resolved once staff made aware. I was disappointed that despite there being a full kitchen, there was no frying pan. We went out and bought our own. I didn’t particularly like the tv as there were no streaming apps on it. They expected you to connect with your own device, which I didn’t have downloaded on my phone.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank vbrown6081
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 4 weeks ago

Dear Dear Valerie Brown,

Thank you for taking the time to share your feedback with us. We are glad to know that you enjoyed our service!

We have noted your comments regarding the kitchen equipment and amenities in the room. We will address this with our housekeeping team to ensure that each room is properly stocked for our guests' convenience.

We are pleased to hear that you enjoyed the location, walk into Surfers Paradise, and the quality of our WiFi. Additionally, we appreciate your kind words about our staff.

Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

Kind Regards,

Michelle Baldwin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2024

It's very nice and clean hotel like brand new rooms and got very nice views from the rooms and the balconies. The staff members are very kind they even gave me very early check in

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sarmedfuaael
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 3 May 2024

Dear sarmedfuaael,

Thank you for your enthusiastic feedback!
We're thrilled to hear that you had an awesome experience during your stay with us. It's our goal to provide excellent service and ensure that our guests have a memorable time.

Thank you for choosing to stay with us! We look forward to welcoming you back.

Kind regards,
Michelle Baldwin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2024

For the price paid we were pleasantly surprised with the space and facilities.
There were a few speed bumps but all in all good value for money. Room was clean and tidy, with everything we needed. However the balcony door couldn’t be locked and our toddler loves danger apparently. The iron was filthy and not usable, it would have transferred to our clothing. Our factory standard sedan scraped going in and out of the basement when not taken on an extreme angle - needs signage or rubber installed as a preventative. Beds were small. Can’t have it all I suppose! Would likely stay again though as the same price point elsewhere would be not as clean or tidy. Although the kids resort next door is very loud if on that side. Can’t be helped I suppose.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Gracegower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 30 April 2024

Dear Gracegower,

Thank you for taking the time to share your recent experience with us.

We sincerely apologize for the inconveniences you encountered during your stay. We do have housekeeping and maintenance on site who will attend as soon as possible to rectify any issues that are not up to standard. I take your concerns very seriously and have reached out to our on-site management team to address your concerns promptly and our staff accordingly.

Please take my sincere apologies regarding your car, we work closely with our owners and advise of any feedback such as the above when seeking approval to upgrade.

Once again, we apologize for falling short of your expectations, and we appreciate your understanding. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact us directly.

Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

Kind Regards,
Michelle Baldwin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2024

The apartment was in the perfect location for ocean and city view, my family enjoyed they weekend away 👍

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mtukiuha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 29 April 2024

Dear mtukiuha,

Thank you for writing us a great review.

We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us.

We look forward to welcoming you back.

Kind regards,
Michelle Baldwin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2024

Very happy with the service and cleanliness of our apartment on our 9 night stay in April 2024. Iryna on the service desk is particularly lovely - friendly and helpful at all times. The other young blonde lady was on occasionally and also had good service skills. The view over the Narang river was so beautiful. The walk into Surfers Paradise shops was around 12 minutes and walking to the beach much the same. Loved our stay and would book here again.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Siobhan v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 29 April 2024

Dear Siobhan,

Thank you for taking the time to share your feedback with us.

We are delighted to hear that Iryna provided you with exceptional service during your stay. I will certainly pass on your kind words to our staff, our team works hard to ensure our guests have a memorable experience, and your positive feedback serves as a great source of motivation.

We are delighted to hear that you rated your stay with us a perfect 10/10. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations.

It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.

Kind regards,
Michelle Baldwin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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