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sarmedfuaael

I'll give 5 stars to this hotel probably its one of the best hotels I've been to

5.0 of 5 bubblesReviewed 1 May 2024
It's very nice and clean hotel like brand new rooms and got very nice views from the rooms and the balconies. The staff members are very kind they even gave me very early check in
Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this review
Responded 3 May 2024
Dear sarmedfuaael,

Thank you for your enthusiastic feedback!
We're thrilled to hear that you had an awesome experience during your stay with us. It's our goal to provide excellent service and ensure that our guests have a memorable time.

Thank you for choosing to stay with us! We look forward to welcoming you back.

Kind regards,
Michelle Baldwin
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews paradise resort family holiday gold coast great family one bedroom apartment a great place to stay pool area car park main bedroom great facilities amazing views ocean view pillows lift surfers appliances checkin
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Reviewed 29 April 2024

For the price paid we were pleasantly surprised with the space and facilities.
There were a few speed bumps but all in all good value for money. Room was clean and tidy, with everything we needed. However the balcony door couldn’t be locked and our toddler loves danger apparently. The iron was filthy and not usable, it would have transferred to our clothing. Our factory standard sedan scraped going in and out of the basement when not taken on an extreme angle - needs signage or rubber installed as a preventative. Beds were small. Can’t have it all I suppose! Would likely stay again though as the same price point elsewhere would be not as clean or tidy. Although the kids resort next door is very loud if on that side. Can’t be helped I suppose.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Gracegower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 30 April 2024

Dear Gracegower,

Thank you for taking the time to share your recent experience with us.

We sincerely apologize for the inconveniences you encountered during your stay. We do have housekeeping and maintenance on site who will attend as soon as possible to rectify any issues that are not up to standard. I take your concerns very seriously and have reached out to our on-site management team to address your concerns promptly and our staff accordingly.

Please take my sincere apologies regarding your car, we work closely with our owners and advise of any feedback such as the above when seeking approval to upgrade.

Once again, we apologize for falling short of your expectations, and we appreciate your understanding. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact us directly.

Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

Kind Regards,
Michelle Baldwin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2024

The apartment was in the perfect location for ocean and city view, my family enjoyed they weekend away 👍

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mtukiuha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 29 April 2024

Dear mtukiuha,

Thank you for writing us a great review.

We are glad to know that you enjoyed our service. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us.

We look forward to welcoming you back.

Kind regards,
Michelle Baldwin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2024

Very happy with the service and cleanliness of our apartment on our 9 night stay in April 2024. Iryna on the service desk is particularly lovely - friendly and helpful at all times. The other young blonde lady was on occasionally and also had good service skills. The view over the Narang river was so beautiful. The walk into Surfers Paradise shops was around 12 minutes and walking to the beach much the same. Loved our stay and would book here again.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Siobhan v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 29 April 2024

Dear Siobhan,

Thank you for taking the time to share your feedback with us.

We are delighted to hear that Iryna provided you with exceptional service during your stay. I will certainly pass on your kind words to our staff, our team works hard to ensure our guests have a memorable experience, and your positive feedback serves as a great source of motivation.

We are delighted to hear that you rated your stay with us a perfect 10/10. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations.

It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back.

Kind regards,
Michelle Baldwin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2024

Lovely apartment with friendly staff and good parking. Fantastic views from higher apartments. There used to be a Bistro and Cocktail lounge downstairs, but now there is only a small cafe. Would definitely stay again.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sheddens2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 27 March 2024

Dear Guest,

Thank you for taking the time to provide feedback on your recent stay with us.

We're thrilled to hear that you had an awesome experience during your stay with us. It's our goal to provide excellent service and ensure that our guests have a memorable time.

Unfortunately, the restaurant is closed at the moment, however, we have cafe open from 7:30am until 3pm everyday. We hope the restaurant will open soon!

Your input is essential to us as we continuously strive to enhance our services and facilities to provide the best possible experience for all our guests.

Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

Kind regards,
Michelle Baldwin

General Manager
Ruby Gold Coast by Cllix

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2024

Overall a very convenient location to stay to visit all the attractions on the Gold Coast. For those travelling in their own vehicle, signage on where to park for checking in would be helpful, weren’t quite sure that we were at the correct location.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank agrant377915
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Ruby, Revenue Management at Ruby Gold Coast by CLLIX, responded to this reviewResponded 15 March 2024

Dear Guest,

Thank you so much for taking the time to share your feedback with us.

We sincerely apologise that several things throughout your stay did not meet your expectations. Please note that these concerns have been passed onto our management and we will be using your feedback to make some important changes.

We trust we will have the opportunity to welcome you back to Ruby by Cllix in the future.

Kind regards,
Michelle Baldwin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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