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Chris F
Slaithwaite, United Kingdom

Great location

5.0 of 5 bubblesReviewed 23 Jan 2024via mobile
We were surprised to find that the MVCI accommodation was part of the JW Marriott Hotel … quite a bonus from our perspective. We had a two bedroom unit on 17th floor that was very spacious and had amazing views.

We stayed here for a week with our son and his partner and it was of the highest MVCI standard. Unlike most properties, daily visits from housekeeping were provided. The apartment was very comfortable and well equipped.

Plenty of places on site to eat … our favourite was Citrique … and plenty of places in Surfers Paradise itself. The Lobby Bar was our regular haunt for incidental drinks and light meals. We didn’t have much time to use the pools as we found a huge amount to do around the Gold Coast area … however, the pools were great and we managed a few dips … and visits to the Pool Bar!

Service was of the usual excellent standard and we thoroughly enjoyed our stay. Holly on front desk was very helpful. There was plenty of onsite parking but, of course, it was pricey as usual!?!
Date of stay: November 2023
Room Tip: Definitely try the fix price buffet at Citrique … but be hungry!
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott Vacation Club At Surfers Paradise, responded to this review
Responded 6 Feb 2024
Thank you for leaving a 5-star review with us! We appreciate your feedback, and hope you visit again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 December 2023 via mobile

The view was stunning, the swimming pool was marvellous, staff were so friendly. If you are fussy about bathroom as it might be a bit dated, it’s really depends on each person. We didn’t mind at all, we loved every thing and had a wonderful time.

Date of stay: December 2023
Trip type: Travelled with family
Thank 239carriez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott Vacation Club At Surfers Paradise, responded to this reviewResponded 20 December 2023

Thank you for sharing your glowing review from your visit and appreciate your feedback. We hope to welcome you back again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2023

if you like a nice swimming/spa & gym facility, and also a special lagoon where you can snorkel to view some marine fishes, do consider this accommodation. was surprised that my package did not come with complimentary breakfast. During my 3-day stay, did feedback on the 1st day that the bathroom shower was leaking, and somehow the leak slipped out of the bathroom (and there were many black stains within the bathrooms), however, there wasn't any improvement from the hotel. From a 5-star hotel, was expecting to be given dental and shaving kits, but they do not have. Anyway, their staff had excellent services.

Room tip: to prepare your own dental and shaving kit.
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank shuqiangt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott Vacation Club At Surfers Paradise, responded to this reviewResponded 21 October 2023

We appreciate your feedback and review. In the future, please contact us if you have questions about the amenities we provide in our rooms as we will be happy to answer your questions! We truly hope you enjoyed your visit to the Gold Coast and we hope to have the pleasure of your return!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2023

We booked a suite at the vacation club for a 3 nights spontaneous holiday. The suite is beautiful, spacious, well equiped - fridge/freezer, toaster, microwave, and utensils... more importantly, the view is good - ocean, river, and high-rises... beautiful views during the day and night.

Parking on site is convenient. Location is wonderful too. We know we would be back.

Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank GreenLV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott Vacation Club At Surfers Paradise, responded to this reviewResponded 22 September 2023

Thank you for sharing a review from your visit. We are elated you enjoyed your visit and look forward to welcoming you back again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2023

Lovely location and had onsite parking. The room was great but could do with a update. When we arrived they had forgotten we had a third child with us so we had to call reception to get a roll out bed and extra towels etc. We also had to ask multiple times to get extra laundry sachets, dishwasher sachets, sugar as they didn’t seem to check things were used and needed replacing. It was great that it had a washer and dryer as with a family we did a couple of loads while there.

Room tip: Don’t go to the time share people as if its not want you want to purchase their whole personality changed towards us. And they were nasty.
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank LeanneCassieB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott Vacation Club At Surfers Paradise, responded to this reviewResponded 20 July 2023

Thank you for sharing a review from your visit and appreciate your feedback. We hope to welcome you back again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2023

From the club point of view ....scammy, deceitful and takes your money with very little information...promises you the world and delivers a scam. Cold calling to draw you in to rubbish deals that are restricted or cost more than indicated and impossible to book.

Date of stay: February 2023
Trip type: Travelled with family
Thank Matthew M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott Vacation Club At Surfers Paradise, responded to this reviewResponded 14 June 2023

Hello Matthew, we are sorry to hear your disappointment. Please contact customer advocacy at 800-860-9384 or email customer.advocacy@mvwc.com to address your concerns with a manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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