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Matthew M

Marriott Vacation club - Scam and Deceitful

1.0 of 5 bubblesReviewed 11 June 2023
From the club point of view ....scammy, deceitful and takes your money with very little information...promises you the world and delivers a scam. Cold calling to draw you in to rubbish deals that are restricted or cost more than indicated and impossible to book.
Date of stay: February 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott Vacation Club At Surfers Paradise, responded to this review
Responded 13 June 2023
Hello Matthew, we are sorry to hear your disappointment. Please contact customer advocacy at 800-860-9384 or email customer.advocacy@mvwc.com to address your concerns with a manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (184)
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Reviewed 15 May 2023 via mobile

Just had 5 nights at the Marriott with our children their partners and three very young grandchildren.From the moment we arrived nothing was a problem.Special thanks to Michael on concierge for helping us get us a fantastic shuttle driver (Jasmin) who we used a number of times over the stay.Our children had 1 bedroom deluxe suites yes the rooms are a little dated but are very clean(serviced daily).Our children had one bedroom deluxe suites which was ideal when the grandchildren needed a sleep.All our rooms had kitchenettes -microwave, dishwasher, good size fridge and washing machine/dryer.With very young children made it easier to keep breakfasts and evening meals in our rooms although we did have a couple of meals out.Pools are amazing spent alot of time swimming with grandchildren playing in the sand.Very happy grandchildren.Pool can be very busy on a Saturday. A great stay.

Date of stay: May 2023
Trip type: Travelled with family
2  Thank MikeGlobal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott Vacation Club At Surfers Paradise, responded to this reviewResponded 16 May 2023

Hi, we are thrilled you enjoyed your stay and the special shout out to Michael and Jasmin. We appreciate the feedback and hope to welcome you back again on your next family holiday!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2023 via mobile

Pools were fantastic with a bar serving drinks around the pool with friendly staff. Spas were great one was hidden in the rocks near where there is a whirlpool.
View overlooking the pools and with a sea view from the 15th floor was amazing. Staff were fantastic everywhere except the breakfast buffet.
Dave at the front door made our holiday more enjoyable with his friendly hellos and tips for where to eat. Went above and beyond with his service.
Was not happy with the 4 o’clock check in. Was not told of this until after I had booked flights. Arrived there at 10 am. Was told they would try and get us in earlier and they would contact us when it was ready. We could use the pool and facilities. After getting up at three in the morning to catch flights we were pretty tired. Went back at 4:10 after no contact but our room was ready. Room safe was not working and the shower door would not shut.
If it wasn’t for Dave at the front door, the amazing view and the fantastic pool area would have rated less stars.

Room tip: See Dave at the the door for great places to eat. Don’t have early flights. High floors great views
Date of stay: February 2023
Trip type: Travelled as a couple
1  Thank 449cal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott Vacation Club At Surfers Paradise, responded to this reviewResponded 21 February 2023

Hi, thank you for visiting Marriott Vacation Club! We appreciate you enjoyed the pool and the friendly staff. We apologize your room was not ready before 4pm. Our Vacation Club properties check-in time begins at 4pm. We hope your next stay with Marriott is exceptional!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2023 via mobile

Got to the hotel at 6.30 pm room not ready, waited for room then got given a key went to room & unmade bed, TV on & glasses etc around room. Went back were given another room key, had a shower as desperately wanted to go for dinner & the run down bathroom had a long black curly hair on the shower wall. My partner called & said we weren’t happy asked for a clean room but could we even pay more for a better not run down room. The request was ignored & given a key for a same type of room with a run down terrible bathroom. We were given a bottle of red wine(don’t drink wine) & breakfast but really just wanted to be in a room that you would expect from a 5 * hotel. We didn’t realise that booking the vacation club would be a 3* or less type of room, still paid nearly $1200 for 2 nights. Going to spend the day by the pool as it is lovely. We have stayed before years ago but we won’t be back very very disappointed.

Date of stay: February 2023
Trip type: Travelled as a couple
1  Thank Claire F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott Vacation Club At Surfers Paradise, responded to this reviewResponded 6 February 2023

Hi Claire, we are sorry to hear there was an issue with the cleanliness of your room and do appreciate your feedback. We will share this with the resort housekeeping management team and do hope your next stay with Marriott is wonderful.

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Reviewed 3 February 2023

Stay away from this club if you don't want to have headache dealing with aggressive marketing tactics to get you booking and terrible staff if you want to cancel your reservation. I have to report them to authority in oder to get back my refund

Date of stay: January 2023
    • Service
1  Thank 92hienn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott Vacation Club At Surfers Paradise, responded to this reviewResponded 6 February 2023

Hi, we are sorry to hear there was an issue with your promotional package and do appreciate your feedback. We will share this with the marketing team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2023

WORST MARRIOTT EXPERIENCE EVER! Phenomenal cost for a horrible stay. I'm glad I only booked two nights. I had such a great welcome at the front desk and was excited to stay at this expensive resort. Was surprised I was offered a couple bottles of water. Room with view of pool are and ocean were incredible. However, there should have been an ADULT ONLY section of the pool since their were entirely too many kids. What really killed me was the poor quality beds and pillow in my room. I didn't sleep well for two night. I left this place exhausted and sleep deprived. Never again at this location. Then to top things off, there is timeshare marketing crap going on during your vacation stay. Too much for me!

Room tip: Too many kids eveywhere so be prepared
Date of stay: December 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
2  Thank austin90621
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Vacations Worldwide, Other at Marriott Vacation Club At Surfers Paradise, responded to this reviewResponded 3 January 2023

Hello, we are sorry to learn that you are not fond of our beds and pillows. Thank you for providing your view and giving us an opportunity!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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