For the eateries in city centre plaza this place is probably the pick, but overall it's not outstanding.
The service - hit and miss. The coffee - hit and miss. The food - more hit than miss.
Service is usually quick and most of the time friendly. The coffee is usually prepared well, sometimes way too weak other times not hot enough and only luke warm. The food here is actually quite good, they do a good early bird brekky (eggs, toast, tomato & bacon $9.50) and the brekky wraps are delicious full of flavour.
Seating can become limited at peak times, they offer take aways and eftpos if required. For convenience they do alright, but there are better quality eateries (Cafe Bliss, Coffee House on Bolsover...) not too far from the shopping centre if you're chasing a decent experience.