I recently returned to Rocky Resort (I'm in Rockhampton every month) to the usual warm welcome from the managers and their staff and commented on how I was pleased to be back in a motel that feels like a second home. Later I wondered through reception, when I heard another guest questioning and then refusing to leave their credit card details. I went into the bar thinking "I can't remember the last time I haven't had to provide credit card details to confirm a reservation and check in, some people mustn't get out much, these complexes are worth millions of dollars, the rooms at RR all have flat screen TV and mini bars. The risk that your credit card will have insufficient funds to cover any damages is far greater than the risk of unauthorized charges!". Once the manager had resolved the issue, he popped up behind the bar and we got to chatting about managing guests expectations. He mentioned some of the difficulties they have and then mentioned this website. It got me thinking about the impact of these reviews and how much notice people take of reviewer’s opinions. I reflected on my own use of the website. I have frequently visited TripAdvisor when booking mainly international hotels and I have made decisions on where to stay based on other people's opinions.
I later returned to my very comfortable room, with my free broadband internet access (I pay up to $20/hr at other hotels) and logged on to TripAdvisor to read these reviews. I was shocked at the medial things people will have a moan about. The previous review complained about the cost of additional towels and bottled water at $5 (the minibar list in my room and every room I have stayed in here has 600ml bottles of water at $2.50, so I think this was just a generous exaggeration, which instantly had me questioning the validity of the rest of the comment mades. I think charging for additional towels is common practice and should be encouraged from an environmental perspective. Last week-end I stayed in a "resort " in Noosa. We were supplied with 1 towel per person for the entire duration of our 4 night stay and there was a $5 charge on pool towels. At least RR supply clean towels daily if you can't and won't re-use.
Reading these mistruths and exaggerations motivated me to write this posting. Of course I can't comment on the smell or cleanliness of the room that guest stayed in but I can say that I in my numerous stays, I have never noticed the rooms to be anything but clean and fresh. The Motel has the best beds, I would love to take one home! The restaurant has yummy meals and overall I think it is a great value motel with a friendly atmosphere, which I always look forward to return to. A very pleasant change from most city based hotels.
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- Also Known As:
- Rocky Resort Motor Inn Rockhampton, Queensland