We, a family of 5 - 4 adults and one 12yo, stayed for 3 nights.
The rainforest facing villa was very comfortable, clean and well appointed.
Property came with a single garage and washer/dryer/ dishwasher.
I would have given 4.5* (instead of 4*). Half * was lost as the coffee/ tea/ sugar were not replenished for a large group. The kitchen amenities were provided for just 1 day.
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We had a 3 bedroom villa overlooking the golf course. The villa was very spacious, beautifully decorated and immaculately clean. Check in was seamless and we were given lots of information about the area and things to do.
This is genuinely the very worst resort that I have ever stayed in ever; no hyperbole.
We stayed in a 3 bedroom villa and paid over $500 a night for 10 nights.
Given that this was our first trip away after Covid-19, I could not be more disappointed.
The villa itself was tired and dated. There were stains all over the carpet and dents all over the walls.
The resort has absolutely no service either - the beds are not made, nor does it have an on site restaurant. If you want you room serviced, you have to pay the resort an additional fee.
Even towels are an issue! The hotel says that you can ask for towels. However, one day, about half way through our stay, I asked for 4 pool towels and 4 bathroom towels. The lady at the reception counter was very rude and said “why do you need to many towels?” angrily. I requested the towels because we have 4 people stay in our room and the towels hadn’t been changed.
The front gate is temperamental. Sometimes it opens, whilst most of the time it doesn’t. You have enter a code for the front gate to open. If you don’t enter this code very slowly, the gate just doesn’t open.
On two mornings a pipe started leaking at the front of our villa. Even though the pipe had been leaking for days, a plumber arrived at our villa at 7am and shut off the water without our permission. When we contacted reception to find out what was going on, they advised that it was an “emergency repair”. We should have been given some notice before the water was shut down. This happened not once but twice! As a result, on one of these days we were not able to shower, get ready and make it to the tours that we had booked
There are a few pools, which are mostly dirty and over crowded. Thinking about using the BBQ? Forget about it - doesn’t work even if you can get a grill, which is very hard because there are many others who want to use it.
I wish I could find something nice to write about this resort but I genuinely cannot. The customer service was terrible, the room was terrible and the resort was terrible. Far from paradise, this place is holiday hell!
STAY AWAY FROM THIS RESORT! It’s actually just terrible!
Dear vishalaustralia
Thank you for your review. We are very sorry your experience at Paradise Links Resort was not to your expectations. We are a self-catering resort and provide a starter pack of amenities and are happy to provide extras. As a self-catering resort, we do not service the rooms daily but provide a mid-stay service when the Villa is serviced and amenities and towels replaced. You stayed with over the Christmas period where the resort was full and therefore very busy. Unfortunately also, we had quite a bit of rain which meant that even the daily cleaning of the pools could not quite keep up with the falling leaves from the tropical gardens surrounding the area. Our sincere apologies also regarding the water. We did have an emergency break, and unfortunately the plumber did not advise when he was going to turn the water off. We always try to keep our guests informed wherever possible. Once again, please accept our most sincere apologies. Kind regards Liz
We stayed here for 5 nights over the New Year and thought it was a fabulous place to stay. On arrival to hotel they told us check in was 3pm (we were a little early) so we went away and came back at 3. Room was still not ready so we had to wait! Once room was ready we parked our hire car in a locked garage which was great, it is a real plus in staying here. We stayed in a 2 bedroom apartment. It is a little out of town so unless you had a car it would be quite isolated, but we did have a vehicle so no problems for us. Wifi worked & there was plenty of room to move about. It was great to have laundry facilities. Negatives was the tv remote needed new batteries so we had spare so just used those but we found the air cons were the problem. We soon found out 1 remote operates all the a/c units in the apartment which was tricky to navigate and really should have come with instructions, also the remote batteries were near flat too! We turned them on but had no idea what the degrees was but just guessed. Reception staff were great. We had to ask for a light blanket for a night as there was not enough for the beds in the apartment, but reception organised one no problem. Pool areas were great and overall a fabulous place to stay. Rooms are getting a bit tired and the spa bath in the main bathroom, the jets were broken due to its age. We had aIot of rain during our stay and it flooded out the back as the roof doesn't have guttering and we found a couple of days we had to drive in quite deep water at the gate to get into the complex, needs better drainage I was worried about driving our small car through it as it was quite deep.
I would definitely stay here again but you certainly need a car in my opinion. Husband enjoyed the golf course over the back aswell.
Resort advertises Wifi however when we arrived it had been out for weeks (due to a storm). The contractor was unable to fix the problem and I was advised the body corporate was yet to make a decision on what to do, not great for customers requiring Wifi for work and for kids and their social media. Wifi was available at reception however there is a couple of small outside bench's there and not possible for working on. Only option we had was to connect to our international roaming and incur charges in the hundreds. I emailed the resort after our stay seeing if they could assist with these charges but no reply was ever received. If you require Wifi maybe look at staying elsewhere.
Dear 724leond. Thank you for your review. Please accept our apologies regarding the wifi. I am very pleased to advise that soon after your stay a new system was installed and we are currently upgrading to a super fast Business Ethernet. We do hope you will come and stay with us again. Kind regards Liz
The accommodations at Paradise Links Resort were very nice. My room was spacious and well appointed. The kitchen even gave me the opportunity to fix a few meals. I stayed here for four nights as part of a tour group. The only issue was the WiFi was limited to the area around the office.
