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jetseta10
NSW, AUS

A few hiccups

3.0 of 5 bubblesReviewed 6 Nov 2023via mobile
When we arrived at 6.30pm we were offered a glass of champagne. It was a nice touch and exactly what we needed. Although as we were checking in, the lady then assisted someone else and the other receptionist suggested we come for our champagne tomorrow before we check out. A very weird start. When we got in the pool it was 7.30. We went to go to the swim up bar for a drink and there were two signs “Swim up Bar Hours - 12pm - Late” and another one next to it “Swim Up Bar Closed”. It was 7.30 on a Saturday night? The pool is open till 9? Then the kids were playing in the pool, and a staff member came up (I did get her name but I won’t publish it publicly) and quite rudely asked our boys to stop hitting the pool noodles in the water because people are trying to have their dinner. At 8.45 we asked to order a milkshake for the kids but we were told they had already cleaned the blades. When we got back to the room we went to eat some Thai that we ordered for dinner, but there were no forks in the drawer. We rang reception and we were asked if we could come and collect them as they were quite busy. The resort is great, they just need to improve some minor service issues. We only stayed for one night. Perhaps if we stayed for more it might have improved.
Date of stay: November 2023
Room Tip: Bike hire is great if you like your exercise. $5 an hour.
Trip type: Travelled with family
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Hani Daher, General Manager at Ramada Resort by Wyndham Port Douglas, responded to this review
Responded 7 Nov 2023
Thank you for taking the time to share your feedback and comments.
Kindly accept my sincere and personal apology for the few hiccups during your recent stay with us.
I have shared with the relevant department for improvement.
We hope to see you return for a longer stay next time.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 6 November 2023

Our stay in this beautiful resort was amazing. All staff were kind friendly and helpful. Was an amazing place to relax and enjoy with great food and drinks. The beauty spa treatments were relaxing and left you feeling amazing.

Date of stay: October 2023
    • Value
    • Location
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    • Cleanliness
    • Service
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Thank Rtrmhome
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hani Daher, General Manager at Ramada Resort by Wyndham Port Douglas, responded to this reviewResponded 8 November 2023

We are very delighted to read that you had a memorable stay with us.
Hoping to see you return to Port Douglas and Ramada in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2023 via mobile

Room quality clean & to expected standard, good amenities, pleasant lagoon pool & plenty of options for sun/shade. Helpful front desk staff. More regular clearing of tables/pool area would have improved general appearance. Easy to access other attractions/operators via shuttle. Suitable for solo traveler (or couple/family).

Date of stay: October 2023
Trip type: Travelled solo
Thank Juli S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hani Daher, General Manager at Ramada Resort by Wyndham Port Douglas, responded to this reviewResponded 8 November 2023

Thank you for taking the time to write your review and feedback.
We are happy to read that you have enjoyed your stay.
Hoping to see you return in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2023

Highly recommend the Ramada at Port Douglas- great atmosphere and location and nothing is too much trouble for the friendly staff. This is our 3rd visit and we'll definitely be back again!
Happy customers

Date of stay: October 2023
Trip type: Travelled with family
Thank Emily H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hani Daher, General Manager at Ramada Resort by Wyndham Port Douglas, responded to this reviewResponded 8 November 2023

We look forward to welcoming you back in the near future.
Thank you for taking the time to share your review and comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2023 via mobile

We stayed in a 2 bedroom apartment for 4 nights. It was comfortable but a little odd that there are no balconies on any of the rooms. You are advised to keep the air conditioning & fans on at all times due to the humidity. This kept the room at a nice temperature but meant that most people preferred to sit by the pool each afternoon in the fresh air. Hence the pool area gets very busy and people leave their belongings on seats to reserve them even while not at the pool are which is annoying. This place has a well equipped gym, one of the best we have seen at a resort. We enjoyed drinks at the swim up bar, the giant chess set and ping pong table where a favourite for our kids. Only downside was the location which is a long way from the main part of town and restaurants so we had to spend $30+ per night to get the shuttle bus into town for meals. It would be great if the resort provided a shuttle bus for guests at peak times.

Room tip: Onsite restaurant is expensive and not many people seen eating there. Best options for meals is to head into Macrossan Street (Main Street).
Date of stay: September 2023
Trip type: Travelled with family
Thank Brissy77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hani Daher, General Manager at Ramada Resort by Wyndham Port Douglas, responded to this reviewResponded 8 November 2023

Thank you for taking the time to write your review and comments.
We are very delighted to read that you had a great stay with us.
Hoping to see you return to Port Douglas and Ramada soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2023 via mobile

We spent 5 nights here in a one bedroom apartment in A black. Apartment is large and well furnished. It had everything we needed, including a blender! Plenty of cookware, crockery, glassware, a decent size fridge, dishwasher, well stocked laundry powder, dishwashing liquid, shampoo, conditioner and moisturiser that smell lovely. It was quiet, spacious, clean, nothing was too much trouble for the friendly staff.
Plenty of bikes to ride, including e-bikes and a great bar and pool with loungers. Pool towels and plenty in the room.
We loved our stay and it wasn’t far to the IGA and wildlife habitat.
Plenty of games for kids and adults to play, a nice space to relax and read.
Shuttle buses run back and forth to town.
The beach isn’t far away to walk to.
Only downside is the resort restaurant meal choices are limited, but the food is good and the drinks reasonably priced.
Highly recommend the resort. We will definitely be back.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank ralbear7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hani Daher, General Manager at Ramada Resort by Wyndham Port Douglas, responded to this reviewResponded 8 November 2023

We look forward to welcoming you back to Ramada and Port Douglas.
We are very delighted to read that you have enjoyed your recent stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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