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Reviewed 31 October 2023

Terrible and run down. Assume the photos were taken years ago. The spa is now a ghastly fish pond. The pool was not clean, we had booked twin share yet one bed was a tiny rollaway.
It would have been great if it still looked like it did in the photos. Had to climb over toilet to get into a shower which is over the bath.
Broken exterior panels and tiles, mould everywhere. Holes in towels. This is a 2 star in its present state.
The breakfast supplied by the restaurant next door tables filthy, toilet locked had to ask for a key to use them and they were not clean.

Room tip: This is very tired and run down. Ruined what could have been an amazing tour organised thru Discovery Au.
Date of stay: October 2023
  • Trip type: Travelled with friends
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Thank Traveler37019595481
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ramada Cairns, Owner at Ramada by Wyndham Cairns City Centre, responded to this reviewResponded 3 weeks ago

We appreciate your feedback and apologize for any inconvenience caused. We have shared your comments with our team to ensure that similar issues do not occur in the future. Thank you for helping us identify areas for improvement.

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Reviewed 30 October 2023

Very outdated hotel , pool had dirty water , shower over bathtub is hard to get into especially for elderly patrons tiles around pool are worn out, floor tiles are old restaurant looks old , no privacy around rooms which are close to the street, noise from the scoop next door

Date of stay: October 2023
    • Value
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Review collected in partnership with this hotel
Thank rosettaguinan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ramada Cairns, Owner at Ramada by Wyndham Cairns City Centre, responded to this reviewResponded 31 October 2023

Thank you for your review. We appreciate guest feedback like yours to improve our business and will use it to move forward to offer guests a better experience.

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Reviewed 29 October 2023

On booking in at 15:50pm we went to our room to discover we had no bath towels.
At 16:10 I went back to reception notify them and request bathroom towels to be apologised to and told they will bring them up when they were finished drying them.
At the same time as notifying reception about the towels, I requested 3 additional firm pillows, as there was only one soft spare pillow in the cupboard. (I require pillows to help support me in a semi-upright position to sleep.
When we returned around 22:00pm we were glad to see we had towels, but still no additional pillows. At this stage all I wanted was a hot shower and go to sleep after my very long day.
22:05 I again went down to reception to notify them that the 3 additional pillows I had requested were not in the room. Reception replied that they would deal with it and bring them up shortly.
10:40 I received 2 additional pillows.

The TV had no internet connection, so we couldn’t view Netflix or other in-house streaming channels. Totally useless in this day and age!
The TV remote was very warn out and requires replacing.

The air-conditioner randomly switched itself off through out our 4 day stay.

There was no main-room light, only lamps that had to be all switched on to light the main-room sufficiently.
The light bulbs in said lamps were all different shades, some yellow, some white. This is very off putting.

All internal doors cannot be closed, including the window shutters. The doors or door-frames have swollen.

Upon using the shower, that is inside the bath, we discovered that the taps are very old with bad signs of corrosion. The shower switcher was loose and felt like it was going to break off.
There was a layer of dust on top of the shower head.
The shower caulking had mould in it, many tiles were chipped.
The bath had cracks in it and enamel? was chipping off.
I would have preferred a more modern hand held shower rose.

The tiled terracotta floors are filthy the cracks in the broken tiles are black. If you look at the grout between the wall and floor tiles it is way cleaner (white to dirty grey in some areas) than the grout in the middle of the floor which was dark grey to black! (I have a photo to show the difference!) We were continuously dusting the dirt off the white bed linen, picked up by our feet off the floor after our shower.

We requested reception to book our Kuranda booking. He had our “pick-up/drop-off” location set for Pacific Resort, on the other side of town, a mistake he made b

Date of stay: October 2023
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Review collected in partnership with this hotel
Thank elonalundy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ramada Cairns, Owner at Ramada by Wyndham Cairns City Centre, responded to this reviewResponded 31 October 2023

Thank you so much for your detailed report. Your points will be put to the management for follow-up. We hope to see you again in the future. Thank you for choosing Ramada.

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Reviewed 17 October 2023

Great location but property is very tired and needs a refit. Breakfast each day was average and pretty disappointing eg tinned fruit on offer other than rock/water melon. One guest complained about water leakage in their room and another had ants in it. Staff were very friendly and helpful.

Date of stay: October 2023
    • Value
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Review collected in partnership with this hotel
Thank roblX9788UF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ramada Cairns, Owner at Ramada by Wyndham Cairns City Centre, responded to this reviewResponded 31 October 2023

Hi there. We appreciate your feedback and for bringing these issues to our attention. Breakfast is provided by a restaurant separate from the hotel, but your complaints will be forwarded to them. Thank you for choosing Ramada for your Cairns vacation, and we hope to see you again in the future.

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Reviewed 16 October 2023

Although the staff were aware there was no hot water available, we were not advised of the issue. When I went to report, the Reception staff was smoking just outside the door at 8am when many people are checking in/out. Bathtub was filthy.

Date of stay: October 2023
  • Trip type: Travelled on business
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Review collected in partnership with this hotel
Thank traceygrimmer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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