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“Great facilities and staff, great experience”
Review of GBR Helicopters

GBR Helicopters
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USD 292.45*
and up
Cairns Shore Excursion: Great Barrier Reef and...
Ranked #64 of 174 Tours in Cairns
Certificate of Excellence
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Attraction details
Owner description: From Great Barrier Reef packages to World Heritage Rainforest wonders, GBR Helicopters really does have something for everyone. Our full day reef experiences, half day tours and amazing scenic flights have all been created with one thing in mind - the complete satisfaction of every customer who flies with us. With exclusive landing locations, our flights lift from Cairns and Port Douglas downtown, where clients can fly to Green Island, Norman or St. Crispin reefs, just a few in the wide range of GBR locations and experiences available. Looking for more? Private charters to conference groups, weddings and luxury experiences - memories for a lifetime.
Reviewed 11 September 2018 via mobile

Nothing really more needs to be said - well run, and well worth as visit, and easy and enjoyable experience

Date of experience: September 2018
Thank schnark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris K, Manager at GBR Helicopters, responded to this reviewResponded 13 September 2018

Thanks again Schnark,
I see you also just gave us a review of our Reef Magic Cruises product. Great to see you've sampled the reef from both the water and above.
Thank you for your 5 star recommendation.

All the best and regards,
Chris

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Write a ReviewReviews (214)
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"minute flight"
in 16 reviews
"helicopter ride"
in 14 reviews
"sand cay"
in 9 reviews
"the great barrier reef"
in 48 reviews
"port douglas"
in 17 reviews
"private helicopter"
in 3 reviews
"once in a lifetime"
in 10 reviews
"scenic flight"
in 6 reviews
"safety briefing"
in 6 reviews
"bucket list"
in 7 reviews
"worth every cent"
in 4 reviews
"norman reef"
in 3 reviews
"fantastic tour"
in 2 reviews
"an awesome experience"
in 2 reviews
"pilot"
in 110 reviews
"gbr"
in 54 reviews
"pontoon"
in 21 reviews
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9 - 13 of 214 reviews

Reviewed 10 September 2018 via mobile

Did the 1hr Rainforest and Barrier reef tour.
Amazing to see it all from above.
Staff,our pilot Glen. All spot on.
Pilot pointed out loads, told us plenty.
Touched down on sand cay.
Great experience

Date of experience: September 2018
1  Thank SteveLspain1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris K, Manager at GBR Helicopters, responded to this reviewResponded 13 September 2018

Awesome Steve ! Thanks for your 5 star rating, we really appreciate your feedback.
Regards,
Chris

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Reviewed 29 August 2018

We had seen the reef from below about 10 days prior to going up with GBR Helicopters and with this memory fresh in our minds it was particularly terrific to fly over it. The staff were very friendly and made the experience even more enjoyable. It was a morning flight in perfect calm conditions and we saw the reef in its full glory from the air during a 40 minute flyover. Highly recommended!

Date of experience: August 2018
Thank Mia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris K, Manager at GBR Helicopters, responded to this reviewResponded 31 August 2018

Thanks Mia,
It's stunning isn't it ! Thanks for taking the time to write in and the 5 stars you gave us.
We really appreciate your feedback
Regards,
Chris

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Reviewed 19 July 2018

We combined the heli ride with a reef snorkelling. It may sound not much, but in 25 minutes you get to see some coral reefs from above, our pilot was looking for turtles, and we spot them, also searched for whales, but there we weren't that lucky.
The flight is nice and smooth, the view breathtaking.
I will do it again for sure.

Date of experience: July 2018
Thank Lee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris K, Manager at GBR Helicopters, responded to this reviewResponded 20 August 2018

Thanks Lee,

We appreciate your 5 star review and feedback. We look forward to having you on board with us again soon.
Regards,
Chris

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Reviewed 19 July 2018

These things happen but it was the poor handling of the utter disappointment for my wife and I that rankles. First, we were given contradictory reasons as to why it was cancelled and then GBR simply refunded an arbitrary amount to our account without contacting us to discuss options. On querying this we were told to just book another flight, no discount or sympathy for missing out.

Yes, the sea was rough but I feel the main reason for the cancellation is that they use an inadequately sized platform to fly off (the platform on the adjacent pontoon didn't seem to have issues) and then the tender they use is too small to cope with rough seas.

This was undoubtedly the absolute worst experience of our entire holidays and frankly GBR didn't seem to care.

Date of experience: May 2018
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris K, Manager at GBR Helicopters, responded to this reviewResponded 20 August 2018

Hi Robert,
Apologies for the late response, we've had a few changes here with regards to social media management. I am sorry to read of your disappointment. I can confirm we take our service and product very seriously as you'll no doubt see from the many 5 star reviews we have received.
Unfortunately, from time to time, bad weather will affect our operation, which seems the case here. We are safety conscious and should we be advised that we are unable to to transfer to the heli pontoon due to strong sea conditions then I'm sure you appreciate we need to adhere to this advice.
I do appreciate your frustration and I'm sorry you felt that we were uncaring about the situation. I assure you we want to exceed all our passengers expectations, it's just unfortunate that poor weather won't allow us to do this from time to time.
We do thank you for your feedback
Regards,
Chris

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