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All reviews great location laundry room single bed woolworths esplanade
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Reviewed 25 July 2021

Boyfriend and I flew in late on a Wednesday night. Chose this for the late check in and central location. Checked into our room and we both looked at each other and said thank god this is only for one night. Blood on the bed sheets, no blanket, I had to put towels over me to get warmer. Outside on a Wednesday night it was so loud and horrible, constantly hearing banging and screaming. The shower had old soap still in there, used products, hair on the walls, inside the shower and still toilet paper in the toilet. I had better accommodation in my camper van the following 7 nights where we slept at rest stops.

Date of stay: July 2021
Trip type: Travelled as a couple
1  Thank rachaelpearl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunlover Reef Cruises, Sales at Hides Hotel Cairns, responded to this reviewResponded 26 July 2021

Thank you for taking the time to leave a review rachelpearl, we are very sorry to hear this feedback.
We will be reviewing your comments with our senior management team, as this is not the usual standard of accommodation we provide to our guests.
We hope you will give Hides another chance to show you what we can offer, next time you are in Cairns.
Regards,
Amy

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Reviewed 17 July 2021

Absolutely terrible. Beds only had sheets, no doonas were provided so it was cold. Window was thin and not sealed so it sounded as though we had the windows open all night. Could hear people shouting and music from a nearby club all night until after 3am. There were pidgins on the window ledge making noise all night. There was a hand dryer constantly being used in the floor below us keeping us awake. Housekeeping “serviced” our room in the morning but weren’t even capable of correctly tucking a sheet into the bed?! They took towels away but didn’t replace anything. Tiles in the shower in the bathroom were green with mould stains. There was mould in the roof above the shower. The kettle, mugs and fridge were in the bathroom which is very un-hygienic. The fridge was rusty. There were stains on the lamp shades. The pillows were off yellow. The walls between rooms were very thin so you could hear everything. No off street car parking available. No breakfast was provided. Pool was closed. Absolutely disgusting and would not recommend to anyone. The only reason we stayed here and did not book elsewhere was because everything else was booked out in Cairns!

Date of stay: July 2021
Trip type: Travelled as a couple
1  Thank melmN2986UM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunlover Reef Cruises, Sales at Hides Hotel Cairns, responded to this reviewResponded 21 July 2021

We are very sorry to hear you did not enjoy your stay at Hides Hotel Cairns.
Your feedback has been escalated to our senior management for review, to see how we can make improvements in the immediate future and beyond.
We wish you all the best for your future travels.

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Reviewed 27 June 2021 via mobile

Very clean, great location with a five minute walk to the esplanade and seven minute walk to Cairns central, regularly serviced rooms, friendly, helpful staff. Beautiful old building with an interesting history.

Also can’t get over how great the value for money is!

Room tip: Shower temperature is very hard to control
Date of stay: May 2021
Trip type: Travelled with family
Thank Getaway39534252237
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunlover Reef Cruises, Sales at Hides Hotel Cairns, responded to this reviewResponded 21 July 2021

Thank you for your feedback! We are delighted to hear you enjoyed your stay at Hides Hotel Cairns. Offering quality, affordable accommodation at an unbeatably convenient location in Cairns is what Hides is all about and we hope you will choose to stay with us again in the future.
Best wishes!

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Reviewed 13 June 2021 via mobile

Crap hotel - thread bare blood stained bed sheets, rude reception, water in shower far too hot to scolding level, no tissues, in short this hotel is the worst. Avoid at all costs. Not a good stay at all

Date of stay: June 2021
Trip type: Travelled solo
1  Thank kawoh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunlover Reef Cruises, Sales at Hides Hotel Cairns, responded to this reviewResponded 21 July 2021

Thank you for taking the time to leave a review kawoh and I am veyr sorry to hear you did not have a positive experience at Hides.
I would very much appreciate if you are able to contact me directly as I would appreciate some further information about your stay, as this is not the standard of quality accommodation we pride ourselves on at Hides.
Regards, Amy Davis

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Reviewed 26 May 2021 via mobile

Recently stayed at the Hides Hotel Cairns for 5 nights. Let’s take a look at my pros and cons;

Pros
- Location is fantastic. Right in the centre of town. 5 mins walk to casino, 30 seconds to the supermarket and under 10 minutes to the water
- 24 hour desk was very handy for both late arrival and early checkout
- Room was spacious enough for 1-2 people
- Taps outside of the shower were no issue

Cons
- Smelt like chlorine as soon as opened the door over each of the 4 days, this was so strong despite no cleaning within my stay
- Thin walls and hallways meant could hear a fair bit of noise from other rooms, which was particularly painful late at night or early morning
- Despite the pros above including location I would think paying more than $100-$120 a night is too rich for this basic accommodation

Date of stay: May 2021
Trip type: Travelled with friends
1  Thank AussieColey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunlover Reef Cruises, Sales at Hides Hotel Cairns, responded to this reviewResponded 21 July 2021

Thank you for taking the time to share your experience at Hides Hotel Cairns, AussieColey! We appreciate your feedback, it helps us to continually work at improvement and implement changes that will positively affect future guests at the hotel.
As you have mentioned, you cant beat the central location at Hides, and we hope that you enjoyed your time in our wonderful city. We hope you will choose to stay at Hides when you visit again.
Best wishes!

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