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“Dark and dismal”

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Bay Village Tropical Retreat
Ranked #27 of 63 Hotels in Cairns
Reviewed 3 August 2017

Reception staff friendly but thats about the only nice thing about this hotel! There was no hot water at all, stood in the shower several minutes waiting for the water to warm up, no such luck. The room was dark and not very welcoming at all. There were only 2 wooden straight back chairs, which felt like sitting on a rock. The television was positioned in a place that was difficult to watch especially from the bed, you couldn't sit on the horrible chairs to watch it. Don't bother!

Room Tip: We were upstairs in a double/twin room, no lift for heavy luggage.
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  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank helenlaurie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 20 of 536 reviews

Reviewed 21 July 2017

Great room overlooking the pool lined with palms trees. Very professional staff, easy check in and bar / restaurant on site. Room was very comfortable and location is close to the Esplanade and shopping precinct. Close to the airport therefore you may get woken by early flights leaving Cairns

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2017 via mobile

Stayed four nights at this hotel which was quite old but clean. Check in was very smooth and friendly, with the staff explaining the main points of our stay. The room was spacious enough for two and they had clean sheets and towels and ample shower gel and shampoo. It comes with complimentary tea/coffee facilities which were replenished daily. Wifi in room was strong but has to be reactivated each time you leave its range. Room has air Cond and works OK. Daily room cleaning was done quite well. There is a swim pool but did not use it so can't comment except it has a tropical Balinese feel. So was the decor at its restaurant where the full breakfast was served. They cook very good nasi goreng and fried eggs and bacon. It's location is about 1.5 km to the reef cruise terminal but the walking distance to the esplanade boardwalk, the lagoon and nearby restaurants is about 10-15 minutes walk in the cool winter.

Stayed: July 2017
Thank sew hok L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2017

With Cairns accomodation being expensive this is a venue which offers value for money. Reasonably central. Staff are professional and courteous. Rooms although not flash are clean and spacious. Reasonably modern.

Room Tip: Top floor to rear
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  • Stayed: July 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

We stayed here for a cheap option, but didn't expect it to be so bad. The rooms were aged and poorly serviced, the mould through the bathroom was filthy and the shower was older than I was and broken. We had joined rooms and the other was no better, with a table that was broken and dangerous, and chairs that didn't fit under it. The pool was far too cold for any guest to swim and rarely sees natural sun light. My partner was bitten all over in bed, but we have no idea what from. The staff themselves were individually friendly, but a sense that they all disliked each other was just under the surface. Our fan was only just hanging from the ceiling, and when maintainance came they said they couldn't fix it this week. I suspect it has been in that state for some time. However, the restaurant is exceptional and our waitress was brilliant- tasty and vibrant food was worth the whole experience. Overall, the place has potential.

Stayed: July 2017, travelled with family
1  Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bay Village Tropical Retreat

Address: Cnr Lake & Gatton Sts, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 63 Hotels in Cairns
Price Range: $110 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bay Village Tropical Retreat 3.5*
Number of rooms: 89
Official Description (provided by the hotel):
A boutique style hotel with a Balinese theme, nestled amongst lush tropical gardens. Centrally located with a short stroll to the Cairns esplanade. Guests will experience warm hospitality, with personal, friendly and attentive service. An onsite award winning licensed Balinese restaurant offering authentic Balinese cuisine with a tropical ambience. ... more   less 
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Also Known As:
Bay Village Tropical Retreat Hotel Cairns
Bay Village Tropical Retreat Cairns, Queensland

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