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Reviewed 8 July 2018 via mobile

Lovely place but watch your valuables. The place is a supposedly 'SECURE COMPLEX'with supposedly 'SECURE BASEMENT CARPARKS'yet someone (a thief) appears to have all the necessary FOB keys(who would have access to all the FOB keys?) to get into all the basement carparks and carries all the appropriate equipment to pick/break bike locks.

Stayed: July 2018, travelled solo
Thank jaxon001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LakesCairnsResort, Front Desk at The Lakes Cairns Resort, responded to this reviewResponded 20 July 2018

Dear Guest,

Thank you for taking your time to give us the feedback. We are not sure who provided the misleading information for you during your stay at the resort. As you know we need to use FOB to gain through the complex after reception doors close. There are over 10 blocks inside the resort and the garage gate system is different from each other and we could not just use one FOB/ remote to get into all the basements. What’s more, there are cameras in public areas. The body corporate and our staffs always pay attention to the security issues at the resort. No matter at home or in hotel, we all need to make sure our car/unit doors have been locked properly. We were sorry if you had any unpleasant experience during your stay.

Have a nice day!

Best regards,
Reservations
The Lakes Cairns Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018

We visited with grandparents, parents and children. This resort ticked all boxes for each generation with facilities, apartments, pools, restaurants etc. It was Awesome, easy and clean. We did not worry about our children as the resort was very safe and friendly.

  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank TraceyMc2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LakesCairnsResort, Front Desk at The Lakes Cairns Resort, responded to this reviewResponded 18 June 2018

Dear Tracey,

Thank you for sharing your feedback regarding your stay! We are pleased that you and your family loved the facilities and the restaurant at our resort.

We look forward to welcoming you back to the resort in the future.

Best regards,
The Lakes Cairns Resort

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Reviewed 14 April 2018 via mobile

I went to lakes resort a years ago and loved this place. It was very relaxing. Our room was beautiful. Can’t wait to go back . We are at the resort food was delicious. Cairns is a gorgeous place can’t wait to go back.

Stayed: May 2017, travelled as a couple
Thank imaginerestaurant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LakesCairnsResort, Front Desk at The Lakes Cairns Resort, responded to this reviewResponded 14 April 2018

Dear Guest,

Thank you very much for taking your time to give us the review. We are really pleased that you enjoyed your stay at our resort. We look forward to welcoming you back in the future.

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Reviewed 5 March 2018

Stayed up here for a week so that we could visit the Great Barrier Reef, Green Island, Skyrail Rainforest Cableway, and Cairns itself
Really lovely resort, excellent prices, gorgeous apartment, swimming pools were great, couldn't get the kids out of them.
The bar could open on time, every evening it was late opening, and early closing,
remember you are about 15 minute drive to Cairns itself, so it is a little remote.
This is the main point where everyone gathers in the evening to discuss where they have been and what they have done, good to get all the gossip

Room Tip: Choose an apartment near the pools and bar unless you want to walk miles around
  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Service
Thank srithong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LakesCairnsResort, Front Office at The Lakes Cairns Resort, responded to this reviewResponded 12 April 2018

Dear Srithong,

Thank you very much for choosing our resort, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We aim to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you and your family back to our resort in the future.

Best regards,

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Reviewed 23 February 2018

Ok it's not new, sparkling clean or high class but it's got great helpful staff, safe pool areas and it's very functional. Just what was required for us and the two tiddlers.

Only one grumpy resident told kids off from using the lap pool when it was empty, which it was virtually 24/7. really some people must moan just waking up in the morning. ! Let the kids play and if you want use the pool they will move to the next one.

The staff made it helping arrange trips and offering advice. We will go back.

Stayed: February 2018, travelled with family
1  Thank tim22diver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LakesCairnsResort, Reception at The Lakes Cairns Resort, responded to this reviewResponded 25 February 2018

Thank you Tim for your review. We are happy that you & your family enjoyed your time here at the beautiful Lakes Cairns Resort :-)
Kind regards,
Reception
The Lakes Cairns Resort

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