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Julie C
Gawler, Australia

Great place to stay

Review of Cairns Aquarius
5.0 of 5 bubblesReviewed 4 Jan 2024
Booked Cairns Aquarius in Oct 2023 hated that when you book you dont speak to someone stright away you end up leaving a message for them to ring you back which was never the case in previous years as wanted to book a certain apartment> the Aprtment was great as always and even better since owner has now upgraded the bathrooms only other issue was I hired a car for the last 24 hrs of our stay when i went to park car in private parking spot for the unit we were in there were a few linen trolleys put where I was supposed to park my car again ring management get answering machine I called twice in the end I just thought Im not sitting here waiting for them to answer so had no choice and parked my car in another units car spot mananagment finally got back to me and said i could move my car to another spot I stated Im not going back to move my car now and they then said the car should be alright where it is.
Date of stay: September 2023
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Reviews (294)
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Traveller rating
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Reviewed 20 July 2023 via mobile

Nice location and within walking distance of everything. The views are breathtaking and the rooms are clean and well kept perfect for what we needed. The check in was well explained and easy. Parking was secure and easy to get into. Will definitely stay again

Room tip: Get the standard room
Date of stay: July 2023
Trip type: Travelled with family
Thank 599vanessaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2023

Location and views from the verandah was the only positive aspect of the property.

We stayed at Unit 29 on the 4th floor.

Disliked · 1. The guest room a/c was faulty and no attempts were made to repair in spite of reporting immediately on arrival of our 7 nights stay. 2 guests had to sleep overnight in the living room sofas to avoid hot and sticky guest room.
2. The accommodation lacks repair, upkeep and maintenance. The bedroom windows have no sills and there is a major gaping hole between the wall and window frame making it a major health and safety hazard for the guests. It is an awkward lack of attention to basic standards of the property.
3. No vacuum cleaner or proper clean brush to clean up the property at departure, though leaving conditions warrant a tidy and clean place. The supplied brush sheds more dirt than it sweeps.A likely $100 fee is leviable in case the property is left unclean and tidy!
4. Lack of basic supplies like garbage bag, garbage bins and cleaning supplies.
5. Power tripped once for no reason.
6.The second bathroom shower tap handle comes off and drops to the cubicle floor. You are lucky not to get it on your feet!!
7. Lack of communication from the hosts. Phones and messages remain unanswered.
8. Promised discount for non-functional a/c in bedroom never materialised.


Room tip: Ensure that promised facilities are provided. Do not pay any advances if you can. Possible you may not get what is promised.
Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank SanjitAuckland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 March 2023

WHILST THE APARTMENTS WERE IN AN EXCELLENT LOCATION, UNFORTUNATELY THE APARTMENTS THEMSELVES NEED RENOVATING. I DID NOT REALISE THIS PROPERTY WOULD BE A JOINT RESIDENTIAL AND GUEST ACCOMMODATION. THE OUTSIDE FASCIAS WERE BEING REPLACED WHICH MEANT WORK STARTED AT 7AM TO REPLACE WINDOWS ETC. THE HALLWAY TO THE APARTMENT WAS DINGY AND STAINED CARPET AND A CUPBOARD NEXT TO OUR ROOM HAD A NOTICE ABOUT ASBESTOS ON IT! THE AIR CON IN THE MAIN ROOM AND MASTER BEDROOM WORKED WELL BUT THE OTHER BEDROOM HAD A "WINDOW RATTLER" WHICH WAS NOISY AND ONLY JUST ABOVE THE BED ITSELF. THE TWO BEDS IN THAT ROOM REALLY NEEDED NEW MATTRESSES. I GUESS YOU HAVE TO WEIGH UP THE COST OF THE ACCOMMODATION AND DECIDE IF YOU WANT TO PAY A LITTLE EXTRA TO GET A BETTER ROOM AT ANOTHER HOTEL.

Date of stay: February 2023
1  Thank vp662016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 January 2023

When we arrived at our booked apartment, we could immediately see that it was very old and in need of a facelift. What we didn't like was that it was not very clean, especially behind the television and curtains, so much dust. Yuk!
We had a long drive to get to Cairns and were a little tired and the last thing we needed was to have to wash all the crockery in the cupboards, but that is what we had to do as there were little ants everywhere. Even when I started cooing dinner they were running along the backsplash and the walls. Then we noticed insect spray in the cupboard so used that. Over our five nights stay we had to buy more insect spray as the ants just kept coming back.
Also, the air-conditioning unit in the second bedroom was all rusted, and the room also uninviting. Glad we didn't have anyone else staying with us.
Never have we stayed at an accommodation that was not cleaned very well. The owner needs to do repairs and give the place a fresh coat of paint, and make sure the cleaners do their job before guest check in. We would not recommend this apartment to anyone.

Date of stay: November 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Teresa N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 October 2022

We stayed in apartment 44 on website states its a standard apartment when booking i was told it is now a premium apartment as had been renovated on entering apartment it was plain nothing exciting not tastefully decorated old fridge kettle and toaster from kmart some glasses were cloudy as old hair dryer kept cutting out main bed extra firm. yes the bathrooms were renovated and a couple of pieces of new furniture but i have stayed in premium apartments here before and they are always beautifully decorated and top end appliances and feel like luxury on entering apartment 44 it did not do this will not be booking this apartment again will go with the other premium apartments I have stayed in

Date of stay: October 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Julie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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