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Reviews (129)
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All reviews swim up bar great resort pool facing room deluxe suite dinner specials free to air tv pool staff family hotel style pool amazing pool very pleasant stay check in was a breeze walk in shower accor member night stay central location opened the door
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Reviewed 28 February 2021 via mobile

I have stayed at the Novotel Oasis a number of times in the last 6 months for both business and personal travel. It is in a convenient location, the rooms are a good size and the pool & bar area is a great place to end the day. However what sets this hotel apart for me from all the others in Cairns are the staff. Always welcoming. Always looking for ways to make your stay just that little bit more comfortable. Always smiling. Nothing is ever a problem. They are the reason I will continue to choose Novotel Oasis for my Cairns stays.

Date of stay: February 2021
Trip type: Travelled on business
Thank benjaminl382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott Grant, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 2 March 2021

Benjamin,

Wow what a wonderful review, thank you for your repeat business. Amazing to hear you enjoy your time at our resort and feel welcomed. Will certainly pass on your comments to the team and we look forward to welcoming you back again.

Regards,
Scott Grant
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2021

Great place to stay. Easy access to Esplanade, and close to a huge array of great restaurants.

Super comfy bed!!!

Pool very relaxing at night - even had it all to myself.

Friendly staff - who help are a stone's throw away to help.

Date of stay: February 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank H4963DPjanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott Grant, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 23 February 2021

Jane S,

Thank you for taking the time to review our hotel. Great to hear you enjoyed our central location and super comfy bed. We look forward to welcoming you back again soon.

Regards,
Scott Grant
General Manager

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Reviewed 21 February 2021 via mobile

Very pleased we chose this Novotel for our 4 night stay in Cairns. So much to like. Just a couple of quibbles to keep us from a 5 star rating. Location is very good, a pleasant walk to all in the heart of the town. Pleasant walk to esplanade, Cairns Central Shopping Mall, aquarium, the Entertainment Centre, esplanade pool, the Pier area and heaps of restaurants.

Monday to Friday Cairns CBD is almost dead. Very few people around - locals are at the Central Mall. Esplanade road near the pool is being “beautified” but is a building site for a few weeks. Thus during the week the hotel occupancy is low and so not too many at the pool and bar areas. Come Friday afternoon to Sunday lunch time the hotel fills up with families / couples having a special weekend.
Positives
Staff are excellent, polite and helpful.
The deluxe room upgrade is excellent. Huge tv and very comfortable bed. Overlooks the pool.
Restaurant and bar are very pleasant. A good pub level meal with heaps of choice. The 20$ daily special is very good value.
Breakfast being an ala carte choice was appreciated and better than a buffet.
Location
Very clean
Pool and pool area is excellent - though over run on Saturdays.
Best pool I have seen in a Novotel in Aus.

Quibbles
Only free to air tv!!!! Come on they need to do better than that for the price you pay to stay.
Rock hard uncomfortable pool lounge chairs. Horrible.

Overall highly recommended, especially for families.
We would definitely return.

Date of stay: February 2021
1  Thank dbfun48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott Grant, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 22 February 2021

dbfun48,

Thank you for choosing to stay with us at Novotel Cairns Oasis Resort and appreciate the 4.5 stars. We are currently working on options for device casting in the rooms, watch this space, sorry this impacted your stay. On a positive great to hear you enjoyed our central location and resort offerings. We look forward to welcoming you back again.

Regards,
Scott Grant
General Manager

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Reviewed 19 February 2021

I have stayed here last year and wanted togo back. This time I brought a work colleague who will be visiting Cairns several times this year. I am an accor member and was able to share my benefits with him. Very nice venue, meals , friendly staff and centrally located. Great spot.

Date of stay: February 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Eagleye1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott Grant, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 19 February 2021

Eagleye1963,

Thank you for choosing to stay with us again, great to hear you bought along a colleague and both enjoyed your time with us. Thank you for being an Accor Loyalty Member and we hope to welcome you back again.

Regards,
Scott Grant
General Manager

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Reviewed 18 February 2021

Location was great, right in the middle of cairns. Lovely staff! Pool bar was just great! They even made us cocktails that weren't on the bar menu which was so nice of them :) The rooms were clean and spacious! Pool view from the balcony was great

Room tip: Great view from the pool view rooms. Great swim up bar. Friendly staff
Date of stay: February 2021
    • Value
    • Location
    • Service
Thank Laurahughes26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott Grant, General Manager at Novotel Cairns Oasis Resort, responded to this reviewResponded 19 February 2021

Laurahughes26,

Thank you for taking the time to review our hotel. Great to hear you found our staff and service at a high level and they went out of their way to assist. We look forward to welcoming you back again.

Regards,
Scott Grant
General Manager

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