We arrived at the Shangri la Cairns for a two night stay in a horizon club room. From the moment we stepped in the door the service was exceptional from the reception desk and the concierge. We arrived in our room which was lovely with huge balcony and beautiful bathroom. Breakfast and evening canapés in the horizon club room were great with the most helpful staff I have had the pleasure of experiencing in a hotel! The only negative is that they forgot to service our room on the second day but this was rectified very quickly by a call to reception.
Overall bravo Shangri La .