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“A lovely Hotel”

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Shangri-La Hotel, The Marina, Cairns
Ranked #9 of 64 Hotels in Cairns
Certificate of Excellence
Northants UK
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“A lovely Hotel”
5 of 5 bubbles Reviewed 18 March 2012

We stayed at the Shangri-La during a multi destination holiday bto Austrailia and New Zealand. A lovely hotel right on the Marina in Cairns. We had a Marina view twin room which was well appointed and had a small balcony overlooking the marina with a table and 2 chairs, and was perfect to have an early evening cocktail and see the boats returning from a day out "on the Reef". It wqas nice to be able to leave the sliding door open during the night , and have the fan on instaed of the air conditioning in all the other hotels we stayed in!
It does of course chave air conditioning if you want. The bar has a Happy hour with 2 drinks for the rpice of One, and the restaurant was excellent both dinner an breakfast, being open plan and overlooking the Marina. Along side the restaurants on the same level are many other seafood, steak and Italian restaurants easily accessed direct for the hotels restaurant.
the staff are very helpful and seem pleased to look after you. The swimming pool is excellent, and quite private being in the middle of the 3 sided hotel. The area around the hotel is good for an walk, and you are right in the heart of the main restaurant area. We went to The Great Barrier Reef, and took the helicopter return offer, which dropped us tight back outside the Hotel. We only has 3 nights there, but could happily stayed longer

Room Tip: Have a Marina view room
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank marcoNorthantsUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,429 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (619)
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Brisbane
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 18 March 2012

This certainly hands down would be one of my favourite hotels in Cairns however I have only ever stayed in the Horizon Club rooms overlooking the marina. On my most recent stay Oct 2011 I was very disapointed, as these rooms are starting to now look worn out and grubby and they are the only refurbished rooms in the hotel which is a huge disapointment! The noise level from the music and live bands at the Salt House too is only worsening you cant enjoy peace and quite out on your balcony let alone inside your room best to ask for a room at the top end of the hotel and pray that it rains to drown out the sound.

The room service food was also a let down on that occasion to as the chef who had been there for some time had left which is a big shame let alone their new tray charge of close to $10 where as the Hilton has no tray charge refurbished cheaper and all round is good. I wish the Shangri-La in Cairns did a whole refurbishment I have been reading on here by responses from management that it will be soon, but heard that for the last couple of years.

Please update this hotel as I do enjoy my stay 95% of the time.

Room Tip: Horizon Club rooms as complimentry canape's, drinks and breakfast and the only updated rooms in...
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  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AussieLoneTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thane
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 17 March 2012

The Shangri La is situated on the pier which takes you to nearby islands such as the Green Island and the local water sport activities. The proximity to the pier both makes for nice views of the ocean and an easy approach to all the daytime fun. It's also very close to the shopping street of Cairns which is situated two blocks down in the interior. The street is lively with abundant variety of shopping. The rooms are large and they have a very nice bathroom. We got the garden rooms which actually have a garden outside (which we could not use due to rain). The food choices and variety are great although a touch on the expensive side, but, the proximity to the shopping area and food district provides for a large choice of restaurants. The Spa is probably the best I've ever been. It's part of a Mandarin (Mandara) -something spa chain and they provide the best educated and experienced therapists. I've had one of the best 90 min massages in this spa. Do not miss. The hotel staff is very courteous and polite and very helpful.

Room Tip: If I go again I'd select a Ocean view room for the extra price. The garden view rooms are nice a...
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  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bandodkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
893 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 675 helpful votes
4 of 5 bubbles Reviewed 15 March 2012

This location is perfect for Cairns. In the heart of the marina and next to the Lagoon.
There are several great upscale places to eat around the hotel. The location lends itself to walking. The marine terminal is next to the hotel as well as the Reef Casino.

The hotel has a small shopping mall attached to the property as well as several bars. The bars can be noisy at night but tolerable.

The hotel staff was extremely kind and personable. I have always encountered great service at the Shangri-La.

The rooms are a bit drab and seemed to be geared to the Japanese tourist from the design of the bath tub. The beds are comfortable and the amenities are all functional. The hotel pool is very nice and a kids pool is located to the side of the main pool. The jacuzzi at the time of this review was not operational.

There is a tourist desk located in the lobby to help with booking tours.

Room Tip: Try to get a room facing the marina or high up. The bars on the bay side can be noisy at night.
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ExplorerXYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 15 March 2012

Not a new property, but a spectactual locale on the marina and within walking distance to all the downtown Cairns shopping and attractions. The Room was well maintained and had a good balcony overlooking the parkway walking paths and the marina. The daily breakfast buffet had lots of fresh fruit and the coffee (large or small pot) was wonderful. As always, the friendly and helpful staff make a big difference.

Room Tip: A word to the wise...ask for a room away from the ground level bars, if late evening noise from peop...
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  • Stayed July 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, The Marina, Cairns

Property: Shangri-La Hotel, The Marina, Cairns
Address: Pierpoint Rd, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cairns
#8 Luxury Hotel in Cairns
#8 Romantic Hotel in Cairns
#11 Family Hotel in Cairns
Price range (per night): $180 - $395
Hotel Class:5 star — Shangri-La Hotel, The Marina, Cairns 5*
Number of rooms: 255
Official Description (provided by the hotel):
Ideally located in the heart of Cairns, the Shangri-La Hotel overlooks Marlin Marina, Trinity Bay and the lush green mountains of Cairns.The hotel is just ten minutes' drive from Cairns International Airport, and a short stroll to the Esplanade Lagoon and Cairns' premier dining precinct. The hotel offers airy, modern accommodations with elegant furniture and spectacular views. ... more   less 
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Also Known As:
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri-La Hotel, The Marina, Cairns Queensland

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