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All reviews great location ocean view suite across the road top floor good size reception staff within easy walking distance great room esplanade playground microwave muddies laundry reef
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Reviewed 30 September 2023

My husband & I stayed here 1 night each before & after our trip out to a Barrier Reef Island. I booked it through Quantas (for about $188 AUD night) for location to airport and walking distance to restaurants (no dining on site). We just booked a basic room. We arrived late afternoon short ride via taxi (about $25 AUD) & checked into our 6th floor room. The other night we were in same type of room on 2nd floor, this time too low for Oceanview. It was basic, clean and spacious with Queen & 2 twin beds, table & chairs, balcony seating, fridge (which we used) and microwave plus some basic dishes.

We had gotten an email some weeks prior that starting the next day that the pool/patio and entrance area would be worked on. They appeared to be doing a full demolition. I love swimming but there is a huge pool right down the street off the promenade, not advised to swim in ocean because there are crocodiles nearby.

We walked a short distance along promenade (which extends 2.5 km) along ocean. There are nice spaces for people to walk, bring their dogs, run, parks, including a big one for kids, places to BBQ, fitness stations, tennis, basket & volleyball. There was also a large ferris wheel to ride. There were many nearby restaurants with water views and shops.

The walls were thin and you could hear voices and plumbing flushing but it didn't disturb our sleep. The staff seemed nice and the elevator worked fine. No issue with air conditioner or water pressure. Our only complaint the 1st night we stayed was the Queen bed was too hard. The subsequent night, the Queen bed was better. When we returned, the pool/entrance area was quite a mess and the entrance relocated to side of building. We wouldn't have wanted to stay there a week with construction going on but it worked fine for what we needed. We did pay an extra $50 for 1 hour to checkout at 12 pm instead of 11 since we had a late afternoon flight. Thought that was a bit steep but worth it to us.

Room tip: Ask for an upper floor, the view is much better if you can see the ocean. Would be nice to have a safe in the room too. We did use laundry
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank hichelle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 September 2023

Located on the beautiful Cairns esplanade, an easy, pleasant two block walk to the main restaurant strip. The balcony of our 6th floor room overlooked the side street and had a good view of the harbour. Muddy’s Café across the Esplanade serves breakfast and lunch, discounted for hotel guests.
The room was spacious, had a queen and two single beds, table and chairs and a bench fitted with sink, frig, microwave, plates and cutlery. Bathroom had a large walk-in shower.
Reception is 24-hour and the staff were welcoming and helpful.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank HDStripad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 September 2023

We had a wonderful stay, the pillows were very soft maybe too soft for me but that’s all good. Perfect position, walking distance to everything. Cafe across the road was great. Totally enjoyed the laser light show.

Definitely visit again, renovations on the pool had just started so will be good to see all that finished.

Room tip: Renovations are underway.
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Sue K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 August 2023

Stayed at the Cairns Plaza for six days at their Suite with Water views, which has a separate bedroom, double balcony, TV area, and a kitchenette (fridge, microwave, sink, utensils and tableware). The suite was modern and well equipped, and the view of the coast was beautiful. There's a coin-operated laundry facility on the premises, which was quite useful too. The location is excellent, within walking distance of restaurants and stores, and right across from the Esplanade and a children's park. Attentive staff as well. The hotel lobby doesn't look like much, but don't be fooled, this is a great little hotel!

Date of stay: August 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank dharma22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cairns Plaza Hotel, Other at Cairns Plaza Hotel, responded to this reviewResponded 17 August 2023

Dear dharma22

Thanks for your recent review and your stay with us. We must agree with you we are a smaller property and a great one at that.

The owners of the hotel are currently in the process of enhancing the pool area and entrance so we hope that one day in the future you can stay with us and experience the changes.

Once again thanks for your review

Take care and safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2023 via mobile

1 bedroom Ocean View Apartment. King size bed, full length balcony with magnificent views across the harbour. Minor issue with non-working microwave was quickly remedied by staff. The delightful Muddy’s playground across the road pleased the littlies. I appreciated the near proximity to multiple restaurants, supermarket and retail. Watching the morning sun rise over the hill-unbeatable.

Date of stay: July 2023
Trip type: Travelled with family
Thank Karen N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cairns Plaza Hotel, Other at Cairns Plaza Hotel, responded to this reviewResponded 17 August 2023

Dear Karen N

Greetings from The Cairns Plaza Hotel. Thanks for your review and stay with us.

Our Esplanade facing suites do have great views and watching the sunrise and sunset at this time of the year is unbeatable as you have put it. We are in a great spot being so close to the CBD and as well as just across the road from Muddys playground which is a added bonus for the little ones.

Thanks again, we look forward to welcoming you back to the hotel in the future.

Take care and stay safe.


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