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“Unfriendly receptionist”
Review of Palm Royale Cairns

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Palm Royale Cairns
Ranked #31 of 63 Hotels in Cairns
Reviewed 21 August 2014

Unfriendly,unhelpful frond end receptionist.Poor service.We came to the place around 11.00am for check in.Even though i already sent a message to hotel regarding earlier arrival,however she didn't allowed us check in.We waited until 2pm with a young kid. No earlier corresponding recording unavailability rooms etc..
Toilet is "super slippery" when it is wet.Not safe for kids and elderly.
This place for only asian tourists not for domestic travellers.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Ash S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this reviewResponded 22 August 2014

Thank you for your feedback on your recent stay.

My apologies for what appeared to be not our normal level of service. You should have been made aware that your request for an early check in will depend on the availability of the room as the hotel was at full occupancy on your check in day. Although our Housekeeping team endeavours to get the rooms ready well before the check in time of 2:00 pm, unfortunately not all guests check out on time. The Front Office staff “unfriendly unhelpful” attitude is not acceptable and is being addressed, so is your concern about slippery toilet.
The hotel caters for both domestic and foreign travellers, including Asians – with different cultures, lessons can be learned from both sides.
Your time spent in writing this review is appreciated as your comments will help us improve on our hotel standards.

Best regards.

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180 - 184 of 504 reviews

Reviewed 15 August 2014

We are still here and when we turned up on Wednesday morning at 4.30, we were greeted with a lovely smile and they new who we were.. The view from the room looking over the pool. Our king size bed is to die for.. Thank you for a lovely stay :)

Stayed: August 2014, travelled as a couple
2  Thank Tracylea68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this reviewResponded 21 August 2014

Dear Guest,
Thank you for your recent feedback. I am happy to hear that you enjoyed your stay with us and I will be passing on your good words to the rest of the team. Hope to welcome you back on your next visit to Cairns. Your time spent to post this review is very much appreciated.
Kind regards.

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Reviewed 8 August 2014

Well it was cheap but I still expected something better than this! The mattresses are completely worn out. I don't think I've ever slept on a mattress this bad before. Around midnight / 1am Asian tour groups arrived and made a lot of noise. After 45mins I called the Duty Manager and asked for this to be resolved but all he said was "Give them some time to settle down". Will definitely not stay here again!

  • Stayed: August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
3  Thank Deb H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this reviewResponded 21 August 2014

Dear Guest,
Thank you for your recent review. I am sorry to hear that you did not enjoy your recent stay at the hotel. I will be discussing your feedback with the maintenance and reception teams in order to improve our service.
Best regards.

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Reviewed 7 August 2014

The beds in our room were appalling, not only were they over the hill and past their use by date, but they actually had holes in the mattress. Really disappointed in the lack of comfort at this hotel, cannot believe this hotel is rated as 4 star.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank IRENE0701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this reviewResponded 21 August 2014

Dear Guest,
Thank you for your feedback. It is unfortunate that you did not enjoy your stay with us, please accept my apology. I will be discussing you review with the maintenance team in order to address your concern. Once again, thank you for you time in writing this review and I wish you safe travels.

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Reviewed 15 July 2014

good spacious rooms, great price. A little tired looking, but good service. Good breakfast in the restaurant, and beautiful pools. As a work trip to Cairns, this hotel was perfect for sleeping and eating. Good Value.

  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Shea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
damian l, General Manager at Palm Royale Cairns, responded to this reviewResponded 21 August 2014

Dear Shea S,
Thank you very much for your feedback. It was a pleasure to hear that you had a good stay at Palm Royale Cairns. I will be passing on your kind words to the rest of the team and looking forward to welcoming you back on your next business trip to Cairns.
Your time spent in writing this review is very much appreciated.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palm Royale Cairns

Address: 7 - 11 Chester Court, Cairns, Queensland 1870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Cairns
#21 Luxury Hotel in Cairns
Price Range: $77 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palm Royale Cairns 4*
Number of rooms: 150
Official Description (provided by the hotel):
Escape To Palm Royale Cairns Cairns, Queensland A world away from the everyday and within minutes of everything that Cairns has to offer – that’s the beauty of Palm Royale Cairns, not to mention its attentive service, fabulous guest rooms, choice of pools, magnificent landscaped gardens and numerous resort facilities. Mediterranean architecture blends seamlessly with the tropical environment of Cairns. Set against azure skies and an emerald backdrop of rainforest clad mountains, the modern exterior shrouded in lush greenery provide the perfect foil and beckon (as the Italians say) Amare la Vita…or ‘love of life’. Having successfully captured the tropical spirit of Cairns and its wonderful climate, Palm Royale Cairns is an inviting palm fringed oasis of aqua swimming pools and shady gardens. Laze the days away on sun-drenched terraces or retire to the air-conditioned comfort of your room after a day visiting the Great Barrier Reef, World Heritage Listed Rainforest or outback. ... more   less 
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Also Known As:
Palm Royale Cairns Hotel Cairns
Palm Royale Hotel Cairns
Cairns Palm Royale
Palm Royale Cairns Queensland

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