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Reviewed 17 October 2023

Great Customer service and professionalism. Need and Clean. Plenty of Free Parking. Nice breakfast. Not far from City Centre. Highly recommendable. Reception provided great services and were very helpful.

Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank MunawarHM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra V, Sales at Holiday Inn Cairns Harbourside, an IHG Hotel, responded to this reviewResponded 4 weeks ago

Dear MunawarHM,

Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you had a great experience, and we appreciate your kind words.

It's excellent to know that you found our team professional, helpful, and providing excellent customer service. We're pleased that you enjoyed the cleanliness of our rooms, the breakfast, and the availability of parking.

Thank you for choosing our hotel, and we look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2023

Wow wow wow 🤩 a massive thank you to Mathew and the guys at the holiday inn ❤️ even when experiencing small issues Mathew went above and beyond to make sure we were comfortable and happy. He also has a wealth of knowledge for any thing your heart desires or wants to know.

But omg the high light for me was the beds 🤩 absolutely amazing beds that I could sleep on for a week straight. Even completed with soft and firm pillows labeled on each bed to make sure every one is as comfortable as possible.

The pool was also a stunning highlight 🤩🫶

Will definitely be returning to this hotel in the future 🫶

Room tip: Pool is super quiet
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Nikki K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra V, Sales at Holiday Inn Cairns Harbourside, an IHG Hotel, responded to this reviewResponded 4 weeks ago

Dear nikkikY4082BZ,

Thank you for your positive review of your stay.
We're glad you enjoyed your visit, and Mathew and the team provided exceptional service.

Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

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Reviewed 6 October 2023 via mobile

Great food and friendly helpful staff. Although this building is quite old it has been reasonably well renovated and is very comfortable to stay at. I had to leave VERY early to catch a bus and was supplied with a box breakfast, most welcome at 5am. On my return from my trip to Karumba we found that my booking had been made incorrectly a week further ahead.on arrival at 7pm , very tired,I was very grateful that the duty manager was able to put me into a very nice room for the night, and I was able to have a delightful meal and catch up with the gorgeous Shoni who welcomed me back even though I looked and smelt like Robinson Caruso, would definitely go there again.

Room tip: Try and book a room with a view of the Ocean
Date of stay: September 2023
Trip type: Travelled solo
Thank Ken B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra V, Sales at Holiday Inn Cairns Harbourside, an IHG Hotel, responded to this reviewResponded 4 weeks ago

Dear Ken B,

Thank you for sharing your fantastic experience with us!
We are delighted to hear that you enjoyed your stay and appreciate your kind words.

It's wonderful to know that you found our food to be great, and our staff to be friendly and helpful.
We take pride in providing a comfortable and welcoming environment for our guests, and your positive feedback is truly rewarding.

We're sorry to hear about the booking error but thrilled that our duty manager was able to quickly resolve the situation and provide you with a very nice room upon your tired arrival. It's our goal to ensure a seamless and enjoyable experience for our guests, and we're glad we could make it right for you.

Safe travels, and we look forward to welcoming you back in the future!

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Reviewed 19 September 2023

Professional, well run hotel in picturesque location. Staff were polite and courteous. Rooms are reasonably spacious with doors opening to balcony. The better rooms have lovely bay views. Furnishings were slightly dated and there was no fan in the bathroom. Shower curtain wasn’t great for containing splashes. Excellent mattresses and pillows. Hotel pool was pristine and excellent for an afternoon/early evening dip. Room service food was good quality and promptly delivered. Hotel is a 15 minute casual stroll along esplanade to restaurants and shops. We enjoyed our stay and wound return for another visit.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank g0girlmelb0urne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra V, Sales at Holiday Inn Cairns Harbourside, an IHG Hotel, responded to this reviewResponded 4 weeks ago

Dear g0girlmelb0urne,

Thank you for your positive review! We're delighted you enjoyed your stay.

Your compliments about our professional staff, picturesque location, and well-maintained amenities are truly appreciated.

We're glad you liked the spacious rooms with private balconies, although we've taken note of your feedback on furnishings and the bathroom. Your positive remarks on the excellent mattresses and pillows, the pristine pool, and the convenient location are encouraging.

Thank you for choosing us, and we look forward to welcoming you back for another visit.

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Reviewed 4 September 2023

We booked the Holiday In in Cairns but had firstly a death in the family then secondly a cancelled flight. Irsalina in reception was so kind, understanding and helpful and we incurred no extra charges as she moved our booking around several times.
Thank you Irsalina and Holiday Inn.

Date of stay: September 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Location C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra V, Sales at Holiday Inn Cairns Harbourside, an IHG Hotel, responded to this reviewResponded 4 weeks ago

Dear Sydneygirl999,

We extend our heartfelt condolences for the loss in your family, and we truly appreciate you taking the time to share your experience during such a challenging time.

We are grateful that Irsalina was able to provide compassionate and helpful service, and we are glad we could accommodate your needs without extra charges.

Thank you for choosing Holiday Inn, and please accept our sincere condolences once again

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