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Il Palazzo Boutique Hotel
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Reviews (352)
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All reviewsnight marketwasher and dryerchose ilheated swimming poolgreat locationseparate bedroomcentral locationself caterbbq areamiddle of townsmall kitchenapartment was cleanshort walkyour doorstepserviced dailyliving areareef terminal
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26 - 31 of 352 reviews
Reviewed 24 June 2017 via mobile

My family spent three days at Cairns and stayed at this apartment. I believe this is a value for money choice. The room is tidy and clean. All major facilities for clothes washing, cooking, etc are providing in good condition. Free wifi is also provided. The staff, Francis, a very nice lady, gave great help arranging our day tours bookings. In term of location, it's just within 5 minutes walk to the Esplanade swimming lagoon and boardway. A number of good restaurants are just surrounding. The night market is by the side of the hotel which is very convenient.

Stayed: June 2017
Thank Kkyip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Hotel, responded to this reviewResponded 26 June 2017

Dear Khyip,

Thank you so much for taking the time to submit a review of Il Palazzo, which is really appreciated. We are very pleased that you enjoyed your stay with us and found the accommodation to be so convenient. We do hope that you may visit us again one day - and if not please tell your friends!

With kind regards,

Frances Kelly
Il Palazzo Boutique Apartments Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2017 via mobile

Great place to stay. Very central and a block from the Esplanade. We were here for Ironman, so cooking facilities were important. Basic needs were meet in the small kitchen.
Caroline, on Reception, was awesome. Very warm and friendly and extremely helpful with everything.
Housekeeping staff were great.
Would definitely stay here again.

Stayed: June 2017, travelled as a couple
Thank Bronwyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Hotel, responded to this reviewResponded 16 June 2017

Thank you so much Bronwyn for the review of your stay with us here at Il Palazzo. I'm so glad that you enjoyed staying here as much as we enjoyed hosting the two of you for your Ironman trip this year. We look forward to seeing you again in the future.
Many thanks again and Kind regards
Caroline :)

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Reviewed 1 June 2017

Comfortable spacious efficiency suites with small kitchen in the heart of Cairns walking distance to everything. Great price point for what you get, free parking, heart of town. Perhaps a bit "plain" in terms of accommodations, but quiet and a great place to stay for families or those who might want a kitchen. Staff extremely helpful and accommodating.

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank pedires
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Hotel, responded to this reviewResponded 3 June 2017

Thank you for taking the time to review your stay at Il Palazzo. Your feedback is valuable to us and greatly appreciated.

With kind regards,

Frances Kelly
Il Palazzo Boutique Apartments Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2017

The Visitor Information Centre booked us is, when we arrived Caroline could not do enough for us. Gave us a beautiful room on level 3. This hotel is right next door to the night markets and only one block from The Esplanade, It is self contained and has its own washing machine and dryer which is great, will be trying out the pool while we are here, it is heated. Cannot recommend it enough

  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank jagphillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Hotel, responded to this reviewResponded 27 May 2017

Thank you for taking the time to post a review. It is always a pleasure to hear such positive comments and we trust that you will return home with many happy memories of Cairns and Il Palazzo. Please tell your friends!

With kind regards,
Frances Kelly
Il Palazzo Boutique Apartments Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2017

We stayed at Il Palazzo for two nights (a few days apart), and found it to be a positive experience. It is centrally located, which was a real plus for us, as it is within walking distance of many restaurants, shops, and attractions in Cairns. It is an apartment style hotel with kitchen facilities, a washer and dryer (a real draw for us), a separate bedroom, a pool, and it is clean. There is in-room coffee and tea, a TV with a reasonable number of channels, no-cost wifi, and effective air conditioning (with a back up fan just in case). The staff are welcoming, and available to answer questions (and can sell you single packets of clothes detergent). The units need some refurbishing; there are some cracks/scratches in the countertops and kitchen, and the rugs have seen better days, this being said, this is a good place to stay if you are looking for a central location with extra amenities

  • Stayed: April 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ToTravelIsBrilliant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilpalazzo, Front Office Manager at Il Palazzo Boutique Hotel, responded to this reviewResponded 8 May 2017

Thank you for taking the time to post a review of Il Palazzo. This is very much appreciated.
We hope that you have returned home with many happy memories of Cairns.

With kind regards,
Frances Kelly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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