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Go48714506087
Melbourne, Australia

Over priced and over rated

2.0 of 5 bubblesReviewed 22 Aug 2023
Room #709, top floor 3x BR & 2+x BR was grossly overpriced (just under $12K for 23 x days!) & room was over rated, room supplied was 2.5 star & certainly not 4 star because room had sparse & dated furniture & fittings inside, dining chair torn, tarnished cutlery, chipped crockery, stained BR walls & outside balcony table/chairs(2) were faded it needs prompt & modern furniture & fittings upgrade inside & out for the price being asked Room #709 was a rip off, pool had little or no sun & was in shade most of the day, whilst Mantra do not own the apartment they need to monitor quality of rooms being offered & price them accordingly even in peak seasons, having said that the Mantra staff provided excellent customer service…but I will not be back
Date of stay: August 2023
Room Tip: pool mostly in the shade
Trip type: Travelled with family
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Reviews (2,573)
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All reviews great location across the road one bedroom apartment city view hotel room reef terminal night market fresh towels good size washer and dryer reception staff great room would stay again the great barrier reef lagoon esplanade balcony
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53 - 58 of 2,573 reviews
Reviewed 19 August 2023 via mobile

Let’s start with the positives, the staff. Everyone we came across in this hotel were extremely pleasant, from the front desk to the domestic staff everyone was upbeat and seemed to truely enjoy their job. We had a hire car and felt very comfortable leaving it in the provided free car park. The room it’s self was clean but definitely let down by the very old furniture that had definitely had better days. The negative for this Mantra was the total lack of room servicing, if you stayed there for eight days you received a free housekeeping refresh on the fifth day. Otherwise if you requested a service the cost was $30 per service. They did offer fresh towels at reception. This is soooo not satisfactory, I do not go to a hotel for a lesser standard than my own home , ( I change my own sheets every three days and towels every second day).

Date of stay: August 2023
Trip type: Travelled as a couple
Thank Kym B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 August 2023 via mobile

Cairns is a tourist trap. This is simply another hotel with what appears syndicated rooms where owners want to spend as little as possible and get the highest returns they can. Disappointing that $300 gets you so little in some far flung destination that is expensive to get to with Australian airlines joining these room owners in a race to the bottom.

Our room was tired and weird. Called a one bedroom apartment, it comprised a sliding timber louvred door to create a bedroom in a small space. The eco sensitively packed toiletries reminded me again of the benefits of bringing your own, lest you spend your vacation scratching.

Most of the businesses that were located on the site have closed so it’s a quiet and funereal tone in reception areas. Staff are pleasant enough but it feels to me like a bare bones operation. I’m not coming back.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank Dharugtraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 August 2023

Great location. Short walk to restaurants and marina. Easy check in. If you have a car, Mantra have car parks, but looked limited.
Room we had was nice with a great view looking over lagoon pool and gardens.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank richard w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2023

We were a family of four who stayed for 2 nights at the end of July. I chose this hotel because of its location to the marina since we were in Cairns for a boat tour to the outer reef. Our children are teenagers, and when we were given rooms on different floors, it was strange to me, but it was not a bother. The card key given to my children wouldn't work on our floor, but our card key worked for their floor. Again, not a bother, but it was something that made the experience less than expected. The biggest negative for me was the musty smell in the room. The carpet felt damp though it wasn't wet. The great location was not enough to counteract the negatives.

Date of stay: July 2023
Trip type: Travelled with family
Thank FHaines
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 August 2023

Amazing suite for a family of 5. We all had our own rooms and beds. The apartment overlooked the esplanade pool. The view at night with the Ferris wheel was amazing. Def will be back and highly recommend

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Terez A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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