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“Not satisfacted at all! Luckly were only 3 nights!!!”

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Mantra Esplanade Cairns
Ranked #9 of 64 Hotels in Cairns
Certificate of Excellence
Palermo, Italy
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Not satisfacted at all! Luckly were only 3 nights!!!”
Reviewed 21 December 2011

Very disappointed for the price payed ( 500dollars for 3 nights!).. The room wasn't very good..
TV programs poor, jacuzzi not working, public Internet service and public PC out of orders, extra charge for room cleaning staff and extra charge for towels change and more and more!
What an hotel!? Few times I reported all the broken things but all the staff keep saying was: Oh, thanks.. I will take care of it!
DON'T EVER CHOOSE THIS MANTRA.. BETTER THE ONE JUST FEW METERS DOWN THE ROAD!

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GiovanniDP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 4 January 2012
Dear GiovanniDP,

Thank you for taking the time to provide feedback on your recent stay with us.

I am sorry to hear you were disappointed with some aspects of the hotel.

This is not up to our usual standard and I apologise for any disappointment you experienced during your stay.

Regards
Gaye Coughlan
General Manager
Mantra Esplanade
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (212)
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English first
Townsville
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 December 2011

My fiancee and I and 2 other couples stayed here for 2 nights. I picked this hotel for its price and location. We got 'local' discount for living in Townsville and it was close to the birthday party we were attending located in the city. We were all very happy with the rooms, they even managed to get all 3 room next to each othe with adjoining courtyards/verandahs. we were dissapointed with the TV's in the rooms, they were very old and small. the one in the bedroom was onlty 30cm across on the diagonal, everything else was fine.

Room Tip: we were on the third floor facing the ocean however, we only had a view of the trees
See more room tips
  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roadtripper845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 4 January 2012
Dear Roadtripper845,

Thank you for taking the time to write about your experience with us.

I am pleased to advise televisions in all rooms are digital flat screen models so next time you visit you will have a contemporary model!

I am glad you enjoyed you stay with us and look forward to welcoming you back again soon.

Regards
Gaye Coughlan
General Manager
Mantra Esplanade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 December 2011

the mantra esplanade couldn't be in a more perfect location. it is close to shops and restaurants and a short walk from the cairns lagoon. the property was clean and kept up well! i would stay here again!

  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjktravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 4 January 2012
Dear MJKTravels,

Thank you for taking the time to provide feedback on your recent stay with us.

We are very pleased to hear that we were able to assist in providing you with a memorable holiday in Cairns.

We look forward to welcoming you back next time you are in Cairns.

Regards
Gaye Coughlan
General Manager
Mantra Esplanade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 6 Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 7 December 2011

beautiful hotel in a great location. comfortable room with ocean view. just a couple minutes walk from the night markets (only australiana souvenirs), local restaurants on the same road and a couple minutes walk to the Marina with more restaurants. the public lagoon on the opposite side of the road looks amazing. 5 minutes walk to the local shopping centre. highly recommend.

Room Tip: ask for ocean view.
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adelaide69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 4 January 2012
Dear Adelaide69,

Thank you for choosing us as your accommodation provider on your recent visit to Cairns and taking the time to offer feedback on the hotel.

I am pleased we were able to be part of your memorable stay.

I look forward to welcoming you back on your next Cairns holiday.

Regards
Gaye Coughlan
General Manager
Mantra Esplanade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 December 2011

We were impressed when we pulled up outside, the lobby is very nice. We booked a double room, the room was very spacious, clean and had a balcony that looked onto the street and you can see the lagoon.

The hotel itself is right on the Esplanade in Cairns and across from the lagoon. Which is nice to go swim in, it is right next to many restaurants, bars and shops.

Really helpful staff Matt helped us a lot on reception and couldn't do enough for us.

The only thing that could be updated is the TVs they are a bit old. Apart from that I would highly recommend this hotel, if I came back to cairns I would stay here without a doubt.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charlotte453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mantraesp, General Manager at Mantra Esplanade Cairns, responded to this review, 4 January 2012
Dear Charlotte453,

Thank you for taking the time when you arrived home to provide feedback on your recent stay with us.

I have passed your comments to Matt - he was very pleased he was able to be part of your holiday memories with us here in Cairns.

I am pleased to hear you were impressed with the proximity of our property location to local attractions.

We hope we have opportunity to welcome you back to Mantra Esplanade.

Regards
Gaye Coughlan
General Manager
Mantra Esplanade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Esplanade Cairns

Property: Mantra Esplanade Cairns
Address: 53 - 57 Esplanade, Cairns, Queensland 4870, Australia (Formerly Outrigger)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Cairns
#8 Luxury Hotel in Cairns
#14 Family Hotel in Cairns
#15 Romantic Hotel in Cairns
Price range (per night): $124 - $415
Hotel Class:4 star — Mantra Esplanade Cairns 4*
Number of rooms: 124
Official Description (provided by the hotel):
Mantra Esplanade offers a prime waterfront location, with stylish and contemporary accommodation in the heart of Cairns. Just steps away from the Cairns Swimming Lagoon and offering sweeping ocean, city and mountain views Mantra Esplanade offers a range of Hotel Rooms to fully self-contained One and Two Bedroom Apartments. All rooms feature air conditioning, a balcony, cable TV, hair dryer, internet access (fee), iron and ironing board, and tea and coffee making facilities. There is also a 24 hour reception desk, tour desk, shopping complex, swimming pool, spa (not heated), exercise room and barbecue area. Wander across the road to the Cairns Lagoon in front of the Mantra Esplanade or grab a bite to eat at the many restaurants and cafes on your doorstep. In the evening, stroll down the Esplanade to the night markets where you'll find souvenirs, aboriginal art work, crafts, homewares and jewellery. Cairns is a nature lover's paradise and the gateway to the World Heritage Listed Great Barrier Reef, as well as the Daintree National Park and Cape Tribulation. Take the SkyRail cable car and glide above the spectacular rainforest canopy to the laid-back market town of Kuranda. Catch the Kuranda Scenic Railway back to Cairns to enjoy more breathtaking scenery as it winds through rainforest and past tumbling waterfalls on its way back down to Cairns. Discover all the amazing sights and activities available in and around Cairns while staying at Mantra Esplanade. ... more   less 
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Also Known As:
Mantra Esplanade Cairns Hotel Cairns
Mantra Esplanade Hotel Cairns
Mantra Esplanade Resort Cairns
Mantra Esplanade Cairns Queensland

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