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Reviews (2,593)
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Traveller rating
1,787
618
132
36
20
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12 - 17 of 2,593 reviews
Reviewed 10 January 2024

Booking was last minute given the cyclone that hit Port Douglas. The Tripadvisor rating was spot on. Great hotel, great location, great pool, great workout room (the first Peloton of the trip) and great service.

Room tip: Upgrade to a corner room - well worth it
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank tcc1056
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 11 January 2024

Dear tcc1056,
Thank you so much for your wonderful review. It's great to hear that you had a lovely time here with us, and liked our new Peloton bikes in our gym.
Again thank you for your time, and we look forward to having the pleasure of welcoming you back again in the future.
Sincerely,
Wayne Reynolds
General Manager Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2024

Casino is central, well managed, pleasant surrounds, clean, good food, wonderful breakfasts, nice pool and sauna, plenty of parking. Stayed for 2 separate weeks in Queen Suites overlooking the city but saw the cruise liners from our room. Comfortable suites, daily service, bright and airy. Wheel chair accessible. Even though we don't gamble a casino is often a nice mini-city for anyone with mobility issues. Thank you to all the staff for making our holiday a success.

Room tip: Stay and enjoy.
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank bryonia2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 8 January 2024

Dear bryonia2015,
We very much appreciate your comments regarding your recent stay with us. It is always lovely to receive positive feedback and thank you for highlighting the accessibility of the rooms and complex.
Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back to the hotel in the near future.
Sincerely,
Wayne Reynolds
General Manager Hotel

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Reviewed 31 December 2023

This is a very convenient hotel for restaurants and water tours. The room was spacious, clean and well-maintained. Service was very good. All in all, a good choice for Cairns and we would stay there again.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank marfak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 2 January 2024

Dear marfak,
We very much appreciate your comments regarding your stay. It is always lovely to receive positive feedback and thank you for highlighting our great location, and the service you received from our staff.
Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back to the hotel in the near future.
Sincerely,
Wayne Reynolds
General Manager Hotel

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Reviewed 27 December 2023

We had two separate one-night stays here. It was very convenient to walk to our Barrier Reef boat trip. Restaurant was OK - we only went to the casino to use the free tokens in our room. Naturally they were gone very quickly.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Charles B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 2 January 2024

Dear charlesbG3570AV,

We are thrilled that you enjoyed your two stays here with us, and thank you for taking the time to write a review.
We appreciate you choosing us as your preferred luxury hotel in Cairns, and I certainly hope we have the opportunity to welcome you back again soon.

Sincerely,
Wayne Reynolds
General Manager Hotel

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Reviewed 27 December 2023

This is the best Accommodation in Cairns. The service is brilliant from the hard working cleaners and floor staff to the duty Manager (thank you Michael).
The rooms are always clean and spacious and the facilities top notch.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank FNQAust
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wayne Reynolds, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 2 January 2024

Dear FNQAust,

Thank you for the lovely feedback.

I am delighted to hear that you were able to experience and enjoy many of the hotels facilities, and that the team have taken such good care of you during your stay with us.

Thank you again for sharing your experience and hope to see you again very soon.

Sincerely,
Wayne Reynolds
Hotel General Manager
PULLMAN REEF HOTEL CASINO

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