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Pullman Reef Hotel Casino
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Reviews (2,113)
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Reviewed 15 April 2012

  • Stayed: April 2012, travelled as a couple
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    • Rooms
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 23 April 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 April 2012

Stayed here recently for 5 nights. We wanted a luxurious holiday plus adventure at the Great Barrier Reef but was highly disappointed w Cairns.

The city was really boring, deserted & the restaurants was very pricey. Dont eat at any of the restaurants esp Esplanade or Spence St, etc, unless u hv lots of money to splash & the food was disgusting.

The Hotel was another huge disappointment! We paid about AUD1800 for 5 nights & expected a luxurious stay but the exterior of the Hotel building was more like 3stars, the interior eg Reception was clean and average, surely none of the luxurious feel for what was deemed the best hotel in Cairns.

We are from Melbourne & it was not even the standard of Crown Hotel & we stayed there before paying just $280per night.

The room was spacious as we paid for 2 Dbl Beds, the shower & bath was spacious w Spa but we did not even use the Spa since the ocean is beckoning & we were there for snorkelling. There is a sofa and study table in the room as well.

The views were horrendous as our room directly face another hotel building, any water views were blocked & there was the construction beneath our room, which was unsightly. The noise fr the construction was also inconvenient if u are a light sleeper, which I am.

The most unpleasant of our stay is the Disgusting Continental Breakfast. We have travelled to many countries and the breakfast reminded us of the ones that the Budget Motels in Disneyland used to offer to guests but then u only pay $50 per night! Unlike here, we paid close to $400 per night to hv this disgusting breakfast! There is cooked breakfast of eggs, bacon, etc but it is extra. The Hotel Management really hv to look into this. After 2 days of this breakfast, we had enough & prefer to stay hungry until 11am, to do brunch, when some of the small retail shops Behind the hotel street is opened. There is a Korean & Japanese takeaway store down the road & the food there is authentic & sumptious, we bought 2 portions to share betw 3 of us & my daughter is 15. Only cost us less than $20.

The restaurants at the Hotel eg Tamarind, which is unfortunately also the hotel for Breakfast, and the Chinese Restaurant, DO NOT eat there unless u love disappointment & want ti throw away yr money! The food was horrid & it was very costly! I ordered Room Service for the fried rice for my daughter on day one as she is a fried rice maniac, it came fr the Tamarind, and she took 2 sppons & told me, "Mummy, this is the most disgusting fried rice i hv ever tasted! It is nothing but soya sauce!" and when she complains abt fried rice, it must be really bad as she fancies any fried rice fr anywhere. Hence, the whole plate was untouched.

The casino was small, deserted & only opens at night. It was not even Jupiter Hotel standard in Perth as part of the reason we chose this Hotel is we thought we can hv some night shows, etc but it was so quiet, we didnt trust the quality of the entertainment here.

The only compliment I hv abt the Hotel is the Staff, they are exceptional, very friendly, customer focused, prompt & courteous. The Housekeeping will also knock on Yr door every night to ask ifbu want yr bed turned.

In one sentence, in retrospect, we cld hv paid for another Hotel half the price, coz Pullman only meets our basic needs of cleaniless, spacious room & courteous staff in this instance.

Our room

  • Stayed: April 2012
    • Value
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1  Thank bearsticky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 23 April 2012

Dear bearsticky,
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
I am sorry that Cairns and the hotel did not meet your expectations, I do hope that you took the opportunity to see some of the beautiful land based natural wonders while you were here, such as the Sky Rail, the Daintree rainforests, the Kuranda Railway and Kuranda village, Hartley's crocodiles, white water rafting, bungy jumping and many more. We receive many positive comments relating to our restaurants, in particular the a la carte hot breakfast selection and Tamarind, I do apologise that this was not to your taste.
It is not our aim to be the Crown Casino Hotel in Melbourne, as the feel of Tropical North Queensland is different and we wish our guests to experience this, I apologise that we did not meet your expectations in this regard.
We do thank you for choosing to stay with us.
Warm regards
Wayne

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Reviewed 11 April 2012

Very good hotel with a Casino, outside pool & several good restaurants. Upon arrival we were given an uprade of the room for a very reasonable price. We received a huge suite with big balcony. Location is very good if you are planning to take a few cruises to see the BBR - the boats parking is just 5 mins away. The hotel is also very close to the promenade with a bunch of very good restaurants. The pool is quite big & very well organized.

Room Tip: a suit is a very good choice
  • Stayed: January 2012, travelled as a couple
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Thank KSB1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 23 April 2012

Dear ks_bazhenova,
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the Tropical North Queensland Tourism Awards.
We do thank you for choosing to stay with us and hope to welcome you back soon.
Warm regards
Wayne

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Reviewed 11 April 2012

We stayed here with our young child sometime ago. Loved the location, clean rooms, spacious rooms, great helpful staff. Fantastic room service breakfast.
We look forward to staying again!

  • Stayed: May 2011, travelled with family
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Thank tanfan81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 23 April 2012

Dear Tanfan,
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the Tropical North Queensland Tourism Awards.
We do thank you for choosing to stay with us and hope to welcome you back soon.
Warm regards
Wayne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2012

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 23 April 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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