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AU$140
Fully refundable before Sat, 9 Mar
No prepayment needed
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Samantha F
Sydney, Australia
177
Needs work
Reviewed 30 Sept 2023via mobile
Rooms were run down with peeling paint.
Wi-if was terrible.
The temperature control did not work in our room and we were freezing for most of the night. Other reviews mention this as well so perhaps this is intentional on the hotel’s part??
Staff were friendly enough, but there were dodgy characters hanging around outside.
View from 4th floor was lovely.
Date of stay: September 2023Trip type: Travelled with family
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3 - 8 of 438 reviews
Reviewed 3 September 2023

This was the worst, most unprofessional hotel experience I've ever BEEN to (and I've stayed at backpackers in my youth).
The customer service was appalling, the young guy in the counter didn't want to be there, he couldn't be bothered, made us wait ages to get us a key etc then we had to ask all the questions about parking etc he didn't tell us anything about anything.
Then we went upstairs, got out of the lift on our level and the carpets were disgusting. We walked to our room and the hall stank of cigarettes.
We opened our door only to walk into ANOTHER PERSONS ROOM!!!! The young man in there was very surprised and not impressed.
We went back down stairs, the guy on the desk didn't care or even apologise. So we got a refund (that we still don't even have in our accounts days later).
DO NOT STAY HERE UNLESS YOU ARE DESPERATE !!!!!!

Room tip: Don't stay here unless you are desperate
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Kirsty L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 August 2023

We have stayed at Acacia over the last 16 years. However this time means we are never going back. The television did not work, the wifi did not work and the toilet kept flushing. When I complained they just said ‘sorry’ not good enough.
The meal in Charlie’s was a very limited menu. The service not good we were served our main meal before the entree!!

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 200dianar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 August 2023

The rooms a re filthy
The Wi-Fi does not work any level
Staff are useless
Fighting in reception and car park
Police here every night
Lifts dont work and fire stairs locked
Disaster area............................................................................

Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank James H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 July 2023 via mobile

This hotel was smelly, and falling apart in places. The balcony door was ajar and held closed by an added basic locking system. However it was clean, sheets very clean and bathroom clean however other parts just needed replacing. The sconce lights above the bed where silver plated and peeling off. One was broken. The bed didnt look great however ended up being very comfortable. Would not recommend and the old saying goes you get what you pay for!!! Note: Cairns accomodation is very expensive..,,

Date of stay: July 2023
Trip type: Travelled as a couple
Thank 423Rocky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 July 2023

The room looked and smelt old musty and the smell of mildew hung in the air.
I did not want to sleep on the bed and went to purchase my own bedding which i lay on top of the bed, i also bought my own towel.
the curtain on entrance was falling apart with mold an mildew all over it, pieces were falling off as I touched it.
I submitted a complaint to the organisation which booked me there.
Acacia Court staff and management need an overhaul as well as the entire complex, it is major need of a renovation to bring up to livable standards.

Date of stay: August 2022
Trip type: Travelled with family
Thank Daphne d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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