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“We went batty”
Review of Hilton Cairns

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Hilton Cairns
Ranked #7 of 64 Hotels in Cairns
Certificate of Excellence
Chicago area
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“We went batty”
Reviewed 12 April 2012

This Hilton is up-to- the-task in terms of accommodation quality and service.

Good location in the city although there aren't a lot of hot places to go. 2 minute walk to the reef boat docks. Nice boardwalk to run along the water in the morning. And steps away from the casino if that's your thing. For what it's worth, I witnessed, by far, the worst blackjack players I've ever seen at that casino.

Executive lounge (we were pleased to be upgraded as HHonors Gold) is well stocked with great service.

Breakfast buffet was diverse to accommodate many cultures. Slight variations to the offerings each day. Good quality and good service again. I also learned I could order french toast.

Last, but not least, why doesn't anybody talk about the BATS?!?! Each day at around 6pm, thousands of bats (think big, Halloween-looking bats) fill the sky as they come from areas in the city across the harbor into the trees on the other side. At first we were freaked out, but the second day, we looked forward to the surreal experience. Not a Hilton sponsored show, but they should promote it anyway - very memorable!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cubshead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, 18 April 2012
Dear Traveller,

Thank you for the review of Hilton Cairns. I’m pleased to read you’ve enjoyed your stay with us. You make note of the great Waterfront Location – we’re a short walk to the heart of Cairns including great nightspots, restaurants and bars. I’m glad you’ve enjoyed the service from the Executive Lounge and Breakfast teams. The bats are quite spectacular and many of our guests plan their evening around watching the ‘bat show’ which happens around dusk. I hope we’ll have the opportunity to welcome you back to the Tropical North on your next visit.

Yours sincerely,

John Lucas
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  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (437)
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English first
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 April 2012

I'll make this review about The Hilton Cairns property short and to the point:

1. Superb, Caring and Friendly guest services: Front Desk, Concierge, Tour Desk, Hanuman
Restaurant, Happy Hour Bar, Housekeeping, Fitness Center
2. Clean spotless room
3. Clean spotless bathroom
4. Clean and Fresh beddings
5. Soft comfortable bed and pillows
6. Great City view. I'm sure the ocean view would've been just as nice
7. Very close proximity, walking distance to Boardwalk, Pier, tour operators and loads of exotic restaurants
8. Very close proximity, walking distance to The Esplanade
9. Beautiful view from the Boardwalk
10. Family friendly hotel and surrounding tourist attractions
11. One more thing: Great Hotel security, late night access into lobby requires a swipe of your registered proximity sensor key, and elevator access also requires swipe of your registered proximity sensor key. You can't discount security. I felt safe throughout my stay at The Hilton Cairns.

Thank you, Hilton Cairns Australia for a wonderful and memorable Holiday. I look forward to my next Holiday in Cairns, and booking at the Hilton Cairns.

Cheers!

Room Tip: Be specific with your expectations and everything should workout just fine.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrCandor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, 13 April 2012
Dear Traveller,

Thank you for the comprehensive review of Hilton Cairns. I’m sure readers will appreciate the detailed points. It’s great to read that you’ve enjoyed your stay making particular note of our Premium waterfront location, the great service and the ‘family friendly’ atmosphere. I hope we’ll have the opportunity to welcome you on your next visit to the Tropical North.

Yours sincerely,

John Lucas | General Manager
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melbourne
Level 4 Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 April 2012

Wow from the moment you walked in the doors......what a wonderful bunch of staff at this Hilton Hotel!
We were able to check in early after arriving at 10am. Rooms were nice and big, with great amenities.
We had a great view from the 9th floor, and had access to the executive lounge.
They serve a great continental breakfast, with all the fresh fruit,juices,bread, pastries.....Eggs and tea/coffee.
There is also a nightly cap at 5pm....serving drinks and nibbles, while watching sunset.
I would highly recommend this hotel for anyone looking at staying in Cairns!

Room Tip: Pay the little bit extra for the 9th floor, executive facilities.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank quay5043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, 13 April 2012
Dear Traveller,

Thank you for the comments via Tripadvisor for Hilton Cairns – the team and I are very pleased you’ve enjoyed your stay. The Executive Floor and Lounge is managed by a great team of dedicated staff and it’s great to read you’ve enjoyed the facility – it’s an ideal place to sit on the balcony and enjoy the city and mountain backdrop of Cairns. I hope you can escape the southern winter and visit us again sometime.

Yours sincerely,
John Lucas | General Manager
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Sydney, Australia
Level 6 Contributor
122 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 9 April 2012

Pleasant staff and a great location-wonderful views of Trinity Inlet or Cairns Bay. Executive floor rooms are very comfortable. Note that the Executive floor lounge can get very crowded around sunset, as it has the best views for sunset!
Overall a pleasant hotel stay, centrally located.
My only criticism would be of the gardens along the central walkways-they are tired and in need of some tlc-the walkway gardens could be stunning if a bit of time and effort were spent on them and they were planted correctly.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank h0lidaysun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, 13 April 2012
Dear Traveller

Thank you for the TripAdvisor review of Hilton Cairns. I’m pleased to read that you’ve enjoyed your time here in Tropical North Queensland, noting our key features of great location and views. In reference to the interior gardens we’ve been in the process of a full garden facelift which has required some heavy cutting and cleaning up to start – that’s why they have been looking a little bare. That’s now complete and we’re finishing with a re-planting program. I hope we can welcome you and your family back again when you when next you travel to the Tropical North.

Yours sincerely,
John Lucas | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 April 2012

this is a very nice and clean hotel located right on the marina and just a few blocks away from most cairns attractions. very pleasant staff, good service. their wi-fi service is very poor, probably the worst i've ever had, but they do have a business center available with internet services.

  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank choco140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, 13 April 2012
Dear Traveller,

Thank you for the comments via Tripadvisor for Hilton Cairns. You’ve made some great comments on our premium location and the service from the dedicated team, I really appreciate the feedback. I note, though, your dissatisfaction with the wifi service. Be assured that we have a new program ‘Stay Connected’ soon to be initiated that will alleviate any wi-fi issues – in the meantime our free lobby wi-fi service has just been upgraded to provide more speed and compatibility for guests. You’ve travelled quite a distance from Chicago but hope we can welcome you back to Cairns and the Hilton on your next trip.

Yours sincerely,
John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cairns

Property: Hilton Cairns
Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#6 Romantic Hotel in Cairns
#6 Luxury Hotel in Cairns
#12 Family Hotel in Cairns
Price range (per night): $169 - $439
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover authentic italian flavours at Simply Italian. Experience modern, tropical, paradise today! ... more   less 
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International
Hilton Cairns Queensland

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