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“Clean and comfortable”

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DoubleTree by Hilton Hotel Cairns
Ranked #12 of 64 Hotels in Cairns
Certificate of Excellence
Reviewed 10 April 2012

This hotel is located right on the Cairns Esplanade, close to lots of alfresco dining options and the parks. It is at the oposite end from the lagoon, but is only a short walk from the skate park and other wonderful playgrounds so is ideal for families with kids.

We actually booked this room as a mystery room on last minute as we had originally thought that we would only be doing a day trip to Cairns and needed a room at late notice. Having said this we were pleasantly surprised by the quality of the rooms compared to some of the places that we had previously stayed in Cairns.

The room was appointed with twin queen beds which meant that as a young family we were able to save some money and all lodge together for a night. The kids absolutely loved the concept that we were having a family sleep over.

Once we included a walk down to the icecream shop and an in room movie, the children really did feel like their weekend was complete.

The one downfall I found at this hotel occurred during breakfast service. Unfortunately housekeeping had decided that breakfast service and cleaning the lobby toilets go hand in hand.

Anyone with children will tell you that the moment that you sit down in a restaurant, the children suddenly 'need to go...NOW'.... as a mother of a child who is only recently toilet trained three yr old I found out the hard way that the only toilets open were all the way at the other end of the hotel, which meant that I was suddenly racing the to navigate the atrium to get the now "busting" 3 year old to the bathroom. This was simply a case of poor planning when closing ammenities during a busy time like breakfast.

It didn't ruin my trip and overall we enjoyed our stay so much that we will book direct with the hotel next time we need a room.

Note - This hotel has parking which is secured after 6pm for guests which is a bonus as Cairns street parking can be impossible to find once the sun sets.

  • Stayed: February 2012, travelled with family
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Thank Whitsundaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 17 May 2012

Hello Whitsundaze,

Thank you for posting you comments.

I was glad to see that on the whole you enjoyed your stay.

I will be discussing you comments with out team.

Should you head this way again we would love to see you here at Holiday Inn Cairns.

Kind Regards,
Kate George
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,730 - 1,734 of 2,217 reviews

Reviewed 9 April 2012

We stayed at the Holiday Inn-Cairns for 3 nights. It is conveniently located to the Esplanade and the pier- you could walk to anything. The room was spacious and well kept. We had an ocean view that was breathtaking.
The breakfast had a wide variety of food. The staff was extremely friendly and accommodating. The tour desk, staffed by Christine, was great. She managed to book us on a Barrier Reef tour and on a Karunda tour at the last minute of Easter weekend.
I would highly recommend this hotel.

Room Tip: Book an ocean view and get a breakfast package.
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  • Stayed: April 2012, travelled as a couple
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Thank bchops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 17 May 2012

Hi bchops,

Thanks for taking the time to post your feedback.

I am so pleased to read that you enjoyed your stay with us.

Easter Weekend was a busy weekend out on the reef, you were incredible lucky to get a booking.

Should you travel again to Cairns we'd love to see you back at Holiday Inn Cairns.

Kind Regards,
Kate George
Guest Experience Manager

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Reviewed 9 April 2012

Stayed here in March. Had to have an extra night because of the floods. Staff very helpful and friendly. Room clean and modern. Really good location, boardwalk across the road,mini supermarket close by, Free internet at main tourist information centre. We didn't have a sea view as we were on the ground floor, but had a little patio. Quite happy with that as didn't spend that long in the room as so much to see and do.

  • Stayed: March 2012, travelled as a couple
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Thank waddi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 17 May 2012

Hello Waddi,

Thank you for posting you feedback on TripAdvisor.

I was glad to read you enjoyed your stay and all the offerings of Cairns.

Should you head back to Tropical North Queensland we'd love to welcome you back.

Kind Regards,
Kate George
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2012

We stayed for 1 night in April 2012.

The hotel is on The Esplanade, 1 block from restaurants and cafes and directly across the road from the boardwalk. There is a bottle shop right in the hotel, so forget the minibar. We booked a standard room and then paid $25 to be upgraded to "ocean view". The room itself was modern, clean, bright and more spacious than most hotels. There was an abundance of unused, conveniently located power points to charge all your gadgets. They charge ridiculous $12.5 per hour for in-room Internet access.

Overall, we had a good stay.

Room Tip: While some rooms are called "ocean view", don't expect full frontal water views.
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  • Stayed: April 2012, travelled as a couple
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Thank FilipZ99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 9 April 2012

Hello FilipZ99,

Thank you for posting your feedback.

I'm glad to see you enjoyed your stay with us in an Ocean View room. These rooms are very popular and we recommend guests to book these rooms to avoid disappointment on arrival.

We hope to see you in Cairns again soon.

Kind Regards,

Kate George
Guest Experience Manager

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Reviewed 31 March 2012

Excellent position on the Esplanade in Cairns, just along from restaurants and bars.
Staff were very helpful and friendly.
We took a premium sea view room which looked out over the bay and which had its own balcony. It was well worth it!
The bedroom was very spacious and was of a high standard of furnishings and fittings. It was a very pleasant place to come back to after a day out on the Barrier Reef.
The bathroom was small but was more than adequate and, again, well fitted out and very clean.
An excellent place to stay in Cairns. Make sure you pay extra for a sea view room!

Room Tip: Ask for an upper floor sea view room
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  • Stayed: January 2012, travelled with family
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Thank Ardfernbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 10 April 2012

Hello Ardfernbob,

It's great to see you enjoyed the view from your room. I love seeing guests' photos.

If you happen to travel through Cairns again in the future we will be more than happy to welcome you back.

Kind Regards,
Kate George
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#10 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range: $150 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn
DoubleTree By Hilton Hotel Cairns Queensland

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