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“Good location”

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DoubleTree by Hilton Hotel Cairns
Ranked #12 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 9 April 2012

Stayed here in March. Had to have an extra night because of the floods. Staff very helpful and friendly. Room clean and modern. Really good location, boardwalk across the road,mini supermarket close by, Free internet at main tourist information centre. We didn't have a sea view as we were on the ground floor, but had a little patio. Quite happy with that as didn't spend that long in the room as so much to see and do.

  • Stayed: March 2012, travelled as a couple
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Thank waddi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 17 May 2012

Hello Waddi,

Thank you for posting you feedback on TripAdvisor.

I was glad to read you enjoyed your stay and all the offerings of Cairns.

Should you head back to Tropical North Queensland we'd love to welcome you back.

Kind Regards,
Kate George
Guest Experience Manager

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1,768 - 1,772 of 2,262 reviews

Reviewed 7 April 2012

We stayed for 1 night in April 2012.

The hotel is on The Esplanade, 1 block from restaurants and cafes and directly across the road from the boardwalk. There is a bottle shop right in the hotel, so forget the minibar. We booked a standard room and then paid $25 to be upgraded to "ocean view". The room itself was modern, clean, bright and more spacious than most hotels. There was an abundance of unused, conveniently located power points to charge all your gadgets. They charge ridiculous $12.5 per hour for in-room Internet access.

Overall, we had a good stay.

Room Tip: While some rooms are called "ocean view", don't expect full frontal water views.
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  • Stayed: April 2012, travelled as a couple
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Thank FilipZ99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 9 April 2012

Hello FilipZ99,

Thank you for posting your feedback.

I'm glad to see you enjoyed your stay with us in an Ocean View room. These rooms are very popular and we recommend guests to book these rooms to avoid disappointment on arrival.

We hope to see you in Cairns again soon.

Kind Regards,

Kate George
Guest Experience Manager

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Reviewed 31 March 2012

Excellent position on the Esplanade in Cairns, just along from restaurants and bars.
Staff were very helpful and friendly.
We took a premium sea view room which looked out over the bay and which had its own balcony. It was well worth it!
The bedroom was very spacious and was of a high standard of furnishings and fittings. It was a very pleasant place to come back to after a day out on the Barrier Reef.
The bathroom was small but was more than adequate and, again, well fitted out and very clean.
An excellent place to stay in Cairns. Make sure you pay extra for a sea view room!

Room Tip: Ask for an upper floor sea view room
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  • Stayed: January 2012, travelled with family
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Thank Ardfernbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 10 April 2012

Hello Ardfernbob,

It's great to see you enjoyed the view from your room. I love seeing guests' photos.

If you happen to travel through Cairns again in the future we will be more than happy to welcome you back.

Kind Regards,
Kate George
Guest Experience Manager

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Reviewed 31 March 2012

We were due to stay at The holiday Inn for two nights but unfortunately due to flight delays we only managed to stay for one night.

The reception staff were really helpful,they really went out of their way. All staff we encountered were courteous and polite. On arrival we were given Breakfast and drinks vouchers and our room was up graded. After a extremely tiring flight this put a smile on our faces.

As we only had one day/night we wanted to fit in as much as possible. We went to see the lady on the excursion/trips desk. She was Brilliant,she rang round different places to get the best time and deals. Really wish I could remember her name. We went on the Helicopter tour over the barrier reef,amazing. (They are based the other side of the airport) and the Tjapukai Aboriginal Cultural park. Brilliant.

Our Hotel room was clean,spacious and a fantastic view over the Esplanades. It was very quiet as well. The Bathroom was on the small side but very adequate,with all the essentials needed, hair dryer,shower Gel,shampoo etc. Also there was tea,coffee facilities and a mini bar and safe.

Buffet breakfast was of a high standard,and plentiful. This is the only Hotel I have seen a juicer where you can make drinks of your choice. We found the bar staff and restaurant staff very helpful and polite.

Nearby you have a variety of shops and restaurants,and it is a lovely walk a long the promenade. We went to cairns in February which apparently is the rainy season,but at 8.30 in the morning it is extremely hot,so doing your homework before you decide when to go is a must.

I would definitely go back to this hotel again,even though it was a very short stay we came away with amazing memories.

  • Stayed: February 2012, travelled as a couple
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Thank HappyOzDayz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 10 April 2012

Hi HappyOzDayz,

Thanks for your great review and the lovely pictures at the hotel and around Cairns.

I will pass on your glowing comments with Sue at our tour desk. I honestly beileve she is the most knowledgable tour desk attendant in town.

I will be sharing your comments with the entire team. We always love getting great feedback.

Come stay (for longer) again soon.

Kind Regards,
Kate George
Guest Experience Manager

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Reviewed 29 March 2012

Holiday Inn Cairns

An reasonable stay at this Holiday Inn. Our recommendations would be to ask for a sea view room. These are large rooms, with plenty of space for all the luggage necessary for holiday travel.

The hotel is situated on the sea front and is quite large. There are spacious reception areas and an adequate though not over caring staff. An underground car park is available with elevators direct to reception. The bar area is pleasant and there is an open air space in the centre of the hotel which has trees and a pond with fish. All very pleasant when the sun shines but a little uncomfortable when it rains as the floors become quite slippy.

The restaurant was adequate but not exceptional (especially breakfast which was actually quite poor) and there are plenty of food outlets nearby offering menus from around the world.

The staff were mostly helpful without being over attentive and the service level was average. Internet charges were extortionate but negotiable with the management.

The hotel is well situated but you do need a car if you want to explore the back of town areas. The main airport is about seven kilometres from the hotel.

Our impressions were of an average type Holiday Inn, it has a slightly dismissive attitude to guests who are mostly holiday makers and unlikely to be repeat business and therefore service levels are not always of the standard of other Holiday Inns.

Room Tip: Choose a sea view room for the balcony and sunsets
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  • Stayed: February 2012, travelled as a couple
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Thank Gallimaufry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 10 April 2012

Hello Gallimaufry,

Thank you for posting your feedback.

I was slightly concerned by your comments as they are certainly not the norm.

Our breakfast buffet offers a wide selection of items. There are 11 items on the hot buffet, 6 kinds of cereal, 5 varieties of bread for toasting, muffins, danishes, a juicer and 9 options including pineapple, kiwifruit and pawpaw as well as a further selection of fresh fruit and tea and coffee. There is truly something for everyone. Our restaurant is also about to launch a new restaurant and in-room dining menu which we expect to be extremely popular.

I am sorry our service did not meet your expectations on this occassion. I can assure you our staff can and does go above and beyond for our guests.

Please do not hesitate to contact me dm2@holidayinncairns.com.au should you wish to discuss your stay further.

Kind Regards,
Kate George
Guest Experience Manager

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Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#10 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range: $154 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn
DoubleTree By Hilton Hotel Cairns Queensland

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