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“Middle of the road Holiday Inn”

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DoubleTree by Hilton Hotel Cairns
Ranked #11 of 64 Hotels in Cairns
Certificate of Excellence
UK
Level Contributor
79 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Middle of the road Holiday Inn”
Reviewed 29 March 2012

Holiday Inn Cairns

An reasonable stay at this Holiday Inn. Our recommendations would be to ask for a sea view room. These are large rooms, with plenty of space for all the luggage necessary for holiday travel.

The hotel is situated on the sea front and is quite large. There are spacious reception areas and an adequate though not over caring staff. An underground car park is available with elevators direct to reception. The bar area is pleasant and there is an open air space in the centre of the hotel which has trees and a pond with fish. All very pleasant when the sun shines but a little uncomfortable when it rains as the floors become quite slippy.

The restaurant was adequate but not exceptional (especially breakfast which was actually quite poor) and there are plenty of food outlets nearby offering menus from around the world.

The staff were mostly helpful without being over attentive and the service level was average. Internet charges were extortionate but negotiable with the management.

The hotel is well situated but you do need a car if you want to explore the back of town areas. The main airport is about seven kilometres from the hotel.

Our impressions were of an average type Holiday Inn, it has a slightly dismissive attitude to guests who are mostly holiday makers and unlikely to be repeat business and therefore service levels are not always of the standard of other Holiday Inns.

Room Tip: Choose a sea view room for the balcony and sunsets
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Gallimaufry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 10 April 2012
Hello Gallimaufry,

Thank you for posting your feedback.

I was slightly concerned by your comments as they are certainly not the norm.

Our breakfast buffet offers a wide selection of items. There are 11 items on the hot buffet, 6 kinds of cereal, 5 varieties of bread for toasting, muffins, danishes, a juicer and 9 options including pineapple, kiwifruit and pawpaw as well as a further selection of fresh fruit and tea and coffee. There is truly something for everyone. Our restaurant is also about to launch a new restaurant and in-room dining menu which we expect to be extremely popular.

I am sorry our service did not meet your expectations on this occassion. I can assure you our staff can and does go above and beyond for our guests.

Please do not hesitate to contact me dm2@holidayinncairns.com.au should you wish to discuss your stay further.

Kind Regards,
Kate George
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (457)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Hong Kong
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 March 2012

I don't typically stay in Holiday Inns, but this place impressed me. The location is perfect - close to the down town area where all the restaurants were, but not close enough that you could hear the noise. The rooms were simple but comfortable and even had balconies. The tour desk was amazing and super helpful! I really enjoyed my stay here.

  • Stayed January 2012, travelled as a couple
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    • Cleanliness
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Helpful?
Thank dichowza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 10 April 2012
Hi dichowza,

It's great to see you enjoyed your stay with us at Holiday Inn Cairns,

I hope this stay will make you want to stay at a few more of our 1200+ Holiday Inns worldwide.

Kind Regards,
Kate George
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 March 2012

I stayed here for one night after returning from a work trip to Png. For its class, the hotel is excellent and did not put a foot wrong. Comfortable rooms, friendly service and the breakfast is really good. The best Holiday Inn I've seen. Recommended

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gooseboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 10 April 2012
Hello Gooseboy,

Thank you for posting your feedback. It's always nice to know we are doing a good job.

We hope to welcome you back again soon.

Kind Regards,
Kate George
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 March 2012

The hotel is located a short walk from the central business district and the popular lagoon area. The rooms are nicely furnished and comfortable, very good, quiet air-conditioning. The bathroom is as small as I have ever seen and would be difficult for a larger person to use, I imagine. The shower over the tiny bath and more water ends up on the floor than within the shower/bath. It's very small.

The staff were helpful, friendly and courteous, accept for those working in the bar area. I went to the bar three times during my stay and felt like I was interrupting the staff or they made it clear by their actions that I was interrupting them

Nice hotel in a good location.

  • Stayed March 2012, travelled on business
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Helpful?
Thank Daletnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 17 March 2012
Hello Daletnurse,

Thank you for your comments.

I'm sorry to hear you felt unwelcome by our Lobby Bar staff. I have spoken with our Lobby Bar superviser who has assured me that this is very unusual and we will monitor feedback to see if this a reoccuring issue. Overall our guests love our service.

Should you travel up this way again, I hope you choose to stay at Holiday Inn Cairns.

Kind Regards,
Kate George
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NSW
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 March 2012

Holiday Inn Cairns is situated in a lovely part of Cairns, with nice walks along the Esplanade / Promenade. Hotel has a nice feel to it, and while it is a large hotel, the staff are wonderfully friendly and very quick to provide great service... makes all the difference.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MelMNSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KateGeorge, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 17 March 2012
Hello MelMNSW,

I'm glad you enjoyed your stay with us up in Cairns.

If you travel up this way again, we would love to see you at Holiday Inn Cairns.

Kind Regards,
Kate George
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Cairns

Property: DoubleTree by Hilton Hotel Cairns
Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
Price range (per night): $157 - $289
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn
DoubleTree By Hilton Hotel Cairns Queensland

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