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David

Backpackers in downtown Cairns mainly for families and the young.

Review of Freedom Cairns
4.0 of 5 bubblesReviewed 3 Nov 2022
Backpackers accommodation. Room was Clean and comfortable. Communal kitchen was messy but easily cleaned up. OKI key system a pain. Expedia booking system likewise. Staff friendly and helpful.
Reasonable value for money
Date of stay: October 2022
Room Tip: Ensure you allow plenty of time to ensure that OKI will let you in.
Trip type: Travelled solo
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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1 - 6 of 32 reviews
Reviewed 22 September 2022

I had multiple issues with booking with Freedom. I didn't receive an email confirmation of the booking and when I tried calling the admin, the phone is disconnected (both the direct number online and the general hotline doesn't direct). I also sent a website enquiry with no response.

Day of check in, because I haven't received the email confirmation I couldn't access check in and there were no staff on site to ask for assistance or a number to call, so I had to book another hotel so I had a roof over my head for the night. The company then charged me for the night, despite no booking confirmation ever being sent, and because they have no contact option, I couldn't get a hold of them to reimburse my fee. I highly recommend avoiding this place, poor service all around.

Date of stay: August 2022
    • Value
    • Rooms
    • Service
2  Thank H6707XElauram
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 July 2022

Stayed in a premium double room (shared bathroom) for 2 nights. The noise from the street all night was terrible. Made it impossible to sleep even with earplugs in. The doors slam inside as well, which doesn't help. They need to seriously invest in sound insulation.
Don't stay here if you actually want to sleep at night.
Otherwise it was a good location and clean.
Good fast wifi.

Date of stay: July 2022
    • Value
    • Sleep Quality
    • Service
1  Thank camelfarmer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 July 2022 via mobile

Myself and my two kids stayed at Freedom in July 22.
The private room was perfect, as was the kitchen and bathroom facilities.
The phone app key system worked well (assuming you have a working mobile)
The location was fantastic, just 2mins from the public pool and beach front.

Date of stay: July 2022
Trip type: Travelled with family
Thank Gunner69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 July 2021

I stayed in a private room with a shared bathroom. The room was clean and simple, with a fan. Absolutely no natural light, but you can't have everything and the room was very decent. The staff were very helpful and friendly. Good budget accommodation.
The app key system is a bit odd (you download a app which bluetooths to the locks to open doors) and not great if your phone doesn't have a good battery life.

Date of stay: June 2021
Trip type: Travelled solo
1  Thank temmac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 June 2021 via mobile

The hostel is perfectly placed best location. Easy to get everywhere in cairns and downstairs is woolies. I had a premium private room. It was very good value.
However the hostel was getting busier with more visitors and and in my view it could now do with a deep clean in the common areas, stairs, kitchen, and all bathrooms. The floors across the hostel need a good scrub and deep clean. The cushions on the balcony for the lounge need replacing.
Also the keys on fluffy key rings for the private bathrooms are extremely unhygienic and should be swapped out for a wipeable key ring or better still the e key operated by phone like the rooms.
The Netflix did not work in the room I had, the back of the remote control was missing and the aircon temp could not be controlled. There is new management so perhaps a detailed audit will be undertaken with these small things being attended to.

Date of stay: June 2021
Thank jenh890
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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